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2 Messages

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80 Points

Tue, Oct 20, 2020 11:56 PM

Lightroom Desktop (Cloud Based) new 4.0 crop does not work

Hello, please resolve issue quickly with Lightroom 4.0 crop not working. Thank you, Brian

Responses

Official Solution

Adobe Administrator

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10.7K Messages

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142.1K Points

9 m ago

We've been able to reproduce the bug on our end. Thank you for the report and details. 

Workarounds: 

  1. Enabling GPU seems to correct the issue.
  2. Moving to the next image and then back again will set the image correctly. 

Note, the distortion is visual only (and annoying!) but doesn't appear to affect the export of the image. 

9 Messages

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248 Points

9 m ago

Works for me on the MacOS 10.15.7

6 Messages

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128 Points

9 m ago

It is certainly not working as it has in previous versions for me. 

Windows 10 - 

6 Messages

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128 Points

9 m ago

So - this is the crop that I want to take - after I press Enter - the bottom photo is the result, which is not the correct crop.

9 Messages

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248 Points

9 m ago

Don't hold your breath!  You will probably need to revert.  I couldn't use the (at the time) current version of Lightroom for two plus months because it stopped supporting NAS.  It took forever for them to fix that.

I went a year trying to explain that quick import from USB wasn't working.  They told me I had a corrupt profile.  I see today it still doesn't work with NAS on the latest release.  

(edited)

6 Messages

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90 Points

9 m ago

Just updated to the newest version 4.0 and found that when cropping a photo, small image on film strip doesn't reflect that. Feels quite an issue to me to do proper cropping. Need to navigate to another photo then go back. Irritating when processing more of photos.

Note: This comment was created from a merged conversation originally titled Cropping issue on v4.0

4 Messages

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80 Points

9 m ago

After i updated on my desktop to latest version i have problems with crop tool. Trying to  finish my crooping by pressing enter only result in returning to original size. If i after this is closing Lightroom and open it again the picture in question is now crooped ?

After this i tryed on my Laptop which is not updated. No problems !  Then i updated Lightroom on my Laptop and same problem occured as on the desktop.

Note: This comment was created from a merged conversation originally titled Crop problem after updting Lightroom cloud vers. Oktober 2020

7 Messages

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102 Points

9 m ago

I have updated to latest version on Lightroom for desktop.  I’m only a beginner, but so far have found issues with cropping and menus not always being visible on drop downs.

cropping and straightening don’t appear to save. If you clock at the side, like previously, it reverts to original photo.  If you come out of photo and then back in, it has saved!

When I go to drop down menus after export is pressed, sometimes some menus are not there including select button - just have to click in general area, and it does save.  And even the destination folders are it always visible.  I have had that issue before, but it seemed to correct itself..Also paste edits, not always visible.

Note: This comment was created from a merged conversation originally titled Lightroom Desktop: update -issues

2 Messages

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72 Points

9 m ago

FYI, I just went back and reverted to the older version.  I think I'll wait to update Adobe products for 3 months or so from now on.  Maybe that will give them time to get the bugs out. 

2 Messages

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70 Points

9 m ago

After upgrading to the latest version, any crop or straightening edits are not applied when exiting crop mode

Note: This comment was created from a merged conversation originally titled After upgrading to the latest version, any crop or straightening edits are not applied when exiting crop mode

4 Messages

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106 Points

9 m ago

After the update the search function stall when trying to sort pictures after F-stop, Shutter speed etc. Big frustration which adds to the frustration over faulty crop function. Urgent need for fixes!

Note: This comment was created from a merged conversation originally titled Search stalls - crop faulty on Lr 4.0

5 Messages

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100 Points

8 m ago

When using the Crop tool, I'm told that pressing Enter or Return (I'm on a W10 machine with a Lightroom Desktop subscription) will accept the crop or straightening that has been done.

However, frustratingly, it does not. Pressing Enter simply reverts the photo back to its original state. I suepct it's a setting I need to change, because the problem happens in two instances.

Thank you

Note: This comment was created from a merged conversation originally titled Lightroom DeskEnter' doesn't work!

2 Messages

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70 Points

8 m ago

I use Lightroom on my windows 10 laptop. Since about a month ago I've had a problem with the Crop function:

I can crop my pictures, but when I go back to Edit mode, only the uncropped version of the picture is shown, the crop I just did is reset.

The only workaround that I have found is to shut lightroom down, while I am still in the crop mode. Then when I restart the program, the picture appears in the cropped version, and I can continue to Edit the picture.

I believe the problem started after an update of Lightroom, there were some changes to the Crop function in the new updated version. Among the changes was the Lock function.

Please advice on what to do.

Note: This comment was created from a merged conversation originally titled Crop function is not working properly

1 Message

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62 Points

6 m ago

First, props to Rikk for trying to help everyone, it is much appreciated. This is not directed towards any specific staff, as we know it is out of their control. This is only towards Adobe as a corporation.

These problems have been going on since October, minimum, but I have found basic features missing or broken dating back YEARS in the forums, never mind a few months. It's not just "crop" either, it's also ironically GPU Acceleration, it completely errors out when you check under performance directly after using CROP. This still happens regardless of installing developer GPU updates for my 2080ti. I've reinstalled every single Adobe program, especially Lightroom Classic - though I'm scared to death it's going to "be an Adobe" and delete everything due to it's unfathomable clunkyness. I even reinstalled Windows 10 Pro (for other reasons), and to no avail, same issues - it's 100% Adobe.

Lightroom Classic has been broken in general for at least 4-5 months now and it feels incredibly awful to run on a 64 gig, 9900k, 2080ti machine regardless of suggested option-optimizations; it's extremely and beyond frustrating. Being broken doesn't stop with the cropping, optimization, or GPU issues either, it's cloud based issues, losing files, not syncing settings/raw files across all devices properly. I can't even get this to work and I'm a Network Administrator that builds computers and does pro-photography for living. Either way, it doesn't matter, all we want right now is for cropping and GPU Acceleration to work properly as a minimum, basics. Just please, stop pushing clunky updates that further clunk-up Lightroom Classic, it's already extremely unoptimized and buggy beyond comprehension. To be blunt and honest here, we feel that Adobe is facing massive complacency-syndrome due to their monopolized market --- it is incredibly unfortunate to witness.

Lastly, I just have to say that this is absolutely mind blowing. These issues are repeated over and over with no changes or improvements. It  has gotten so bad that I went out of my way to make an account today just to write all of this. We are paying an absurdly archaic monthly cost for basic features like "crop", to still be unusable in 2021 because Adobe doesn't want to modernize their platform nor pricing, and no one cares enough to refund or halt charging in the meantime for their massive mistakes ---- there's NO accountability here. It's disheartening, and extremely clear these major issues are not top priority at Adobe - maybe for compartmentalized staff like Rikk, but not overall where it needs to be, clearly. It seems that instead of a larger budget going to fixes/issues to improve what they already have, it is instead going into splitting their software programs and creating side-project programs so that people have to purchase multiple monthly subscriptions just to get "ALL FEATURES" when they should be all in one; an immediate example of this is Lightroom Classic and Lightroom CC. In short, we can't use basic options like resolutions/formats unless you have Lightroom Classic, but you don't get the same cloud access or optimization/modern-functionality as Lightroom CC. The blatant, common sense solution is to MERGE THEM into an all in one superior application. However, it is clear that they want people to pay more for basic features across multiple applications offered.

We are at a complete loss over here, astounded by the lack of support and efficiency, and no one enjoys contacting support because 90% of them don't understand English or English language nuances making the whole process horrible - no offense, but this is just Adobe being cheap by outsourcing, not the employees fault. If there were other options that were more similar to adobe (I've tried them all, believe me) with the same large ecosystem, we would be GONE immediately. I digress, it's only a matter of time until someone with drive and passion offers a better all in one solution, and we are looking forward to it more than ever. No more excuses guys, fix the problem or you will drive everyone away from your platform; I'm literally looking right now to see who has updated their applications. Cheers

(edited)