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2 Messages

 • 

80 Points

Tue, Oct 20, 2020 11:56 PM

Acknowledged

Lightroom Desktop (Cloud Based) new 4.0 crop does not work

Hello, please resolve issue quickly with Lightroom 4.0 crop not working. Thank you, Brian

Responses

Official Solution

Adobe Administrator

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8.6K Messages

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122.8K Points

a month ago

We've been able to reproduce the bug on our end. Thank you for the report and details. 

Workarounds: 

  1. Enabling GPU seems to correct the issue.
  2. Moving to the next image and then back again will set the image correctly. 

Note, the distortion is visual only (and annoying!) but doesn't appear to affect the export of the image. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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80 Points

Adobe Team, I am assuming you will be refunding all Lightroom subscribers their monthly fee until this basic cropping technical issue is resolved? I feel it is reasonable that such an important issue is resolved within 24 hours? Please advise when I can expect my software to work as promised? Brian

5 Messages

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100 Points

@Rikk

Thank you for this workaround. How does one "enable the GPU"?

 

Adobe Administrator

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8.6K Messages

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122.8K Points

This is found in Preferences>Performance

Adobe Photography Products

Quality Engineering - Customer Advocacy

9 Messages

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248 Points

a month ago

Works for me on the MacOS 10.15.7

6 Messages

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128 Points

a month ago

It is certainly not working as it has in previous versions for me. 

Windows 10 - 

Joe Albergo

9 Messages

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248 Points

What differences are you seeing? I could test on my mac and again on my win10 and let you know the results I am seeing.

6 Messages

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128 Points

What happens on my end when I crop is that it allows me to resize the crop but once I hit enter, it does not actually crop the photo.

It just resizes it slightly - the actual crop is not fulfilling - I do not have the ability to test it on a Macintosh computer, only Windows.

Joe Albergo

9 Messages

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248 Points

I am having trouble installing lightroom on windows.  I keep getting errors.  The Mac is not having any issues.  I tried about all the ways I could try and no problems.

6 Messages

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128 Points

Gotcha... maybe it's just on Windows then. :D

Joe Albergo

6 Messages

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128 Points

a month ago

So - this is the crop that I want to take - after I press Enter - the bottom photo is the result, which is not the correct crop.

Joe Albergo

6 Messages

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128 Points

Okay - I think I found the solution, although originally I could leave the settings under CROP: ASPECT RATIO "As Shot, Original or Custom"  - they all would crop but NOW I had to select CUSTOM and it cropped the photo.

Please let me know if that helps you !!!!!

Joe Albergo

9 Messages

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248 Points

a month ago

Don't hold your breath!  You will probably need to revert.  I couldn't use the (at the time) current version of Lightroom for two plus months because it stopped supporting NAS.  It took forever for them to fix that.

I went a year trying to explain that quick import from USB wasn't working.  They told me I had a corrupt profile.  I see today it still doesn't work with NAS on the latest release.  

(edited)

6 Messages

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128 Points

I got it to work by selecting the Color Profile.

At least it works now.

So after I crop - I just choose the color profile and for some reason it crops it.

Weird !!!!!

Joe Albergo

2 Messages

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72 Points

I am having the same problem.  This seems such a basic feature, it's really shameful it's not working.  I'm on Windows 10 too

6 Messages

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90 Points

a month ago

Just updated to the newest version 4.0 and found that when cropping a photo, small image on film strip doesn't reflect that. Feels quite an issue to me to do proper cropping. Need to navigate to another photo then go back. Irritating when processing more of photos.

Note: This comment was created from a merged conversation originally titled Cropping issue on v4.0

63 Messages

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1.1K Points

I'm using it on Windows 10, build 20201007-0818-b2c04b4 and crop works all OK (except that you can't define your own ratios)

6 Messages

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90 Points

@AdamDr Interesting. Just double checking - is it instantly previewing cropping on small film strip photos for you? Cause not for me. Was really disappointing and had to revert to older version.

63 Messages

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1.1K Points

Yes, it does. And applies the crop in the main image window when I hit "Enter". Here screen recording.

6 Messages

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90 Points

@AdamDr Weird. Cause was not previewing for me. Even enter was reverting to original not cropped version. So needed to navigate somewhere else and get back to the first photo to get changes reflected..

Adobe Administrator

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8.6K Messages

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122.8K Points

You may want to reset your preference file .

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

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80 Points

a month ago

After i updated on my desktop to latest version i have problems with crop tool. Trying to  finish my crooping by pressing enter only result in returning to original size. If i after this is closing Lightroom and open it again the picture in question is now crooped ?

After this i tryed on my Laptop which is not updated. No problems !  Then i updated Lightroom on my Laptop and same problem occured as on the desktop.

Note: This comment was created from a merged conversation originally titled Crop problem after updting Lightroom cloud vers. Oktober 2020

Adobe Administrator

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8.6K Messages

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122.8K Points

Try resetting your preference file. 


Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

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80 Points

Hi Rikk. 

Thanks, but after having run the reset procedure, the problem still the same. 

Regards Kurt 

Adobe Administrator

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8.6K Messages

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122.8K Points

At this point, I don't have an answer and can't reproduce the behavior you are seeing.  Can you possibly record and share a video showing what you are seeing?

Adobe Photography Products

Quality Engineering - Customer Advocacy

7 Messages

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102 Points

Mine is doing the same.  You alter the image, it doesn't appear to save until you save the image.

I have a screen video, but cannot find how to upload it.

This update has caused no end of problems

Adobe Administrator

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8.6K Messages

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122.8K Points

@kime

"This update has caused no end of problems"

Have you posted about the other problems you are having?  It would be helpful if you could start new threads for these. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

7 Messages

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102 Points

a month ago

I have updated to latest version on Lightroom for desktop.  I’m only a beginner, but so far have found issues with cropping and menus not always being visible on drop downs.

cropping and straightening don’t appear to save. If you clock at the side, like previously, it reverts to original photo.  If you come out of photo and then back in, it has saved!

When I go to drop down menus after export is pressed, sometimes some menus are not there including select button - just have to click in general area, and it does save.  And even the destination folders are it always visible.  I have had that issue before, but it seemed to correct itself..Also paste edits, not always visible.

Note: This comment was created from a merged conversation originally titled Lightroom Desktop: update -issues

Adobe Administrator

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825 Messages

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14.9K Points

A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences.

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Does the behavior continue after resetting the preferences?

7 Messages

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102 Points

I have no idea what overwrite preferences means.  I saw that on another thread, and couldn’t follow it as it didn’t appear to show the word preferences.  Perhaps, you could  send a screen shot.

Adobe Administrator

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825 Messages

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14.9K Points

What operating system and version are you using?

2 Messages

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66 Points

I just updated Lightroom today and having the same issue where it is not saving when I crop or straighten a photo.

7 Messages

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102 Points

I am using Windows 10 on desktop computer.

2 Messages

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72 Points

a month ago

FYI, I just went back and reverted to the older version.  I think I'll wait to update Adobe products for 3 months or so from now on.  Maybe that will give them time to get the bugs out. 

2 Messages

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70 Points

a month ago

After upgrading to the latest version, any crop or straightening edits are not applied when exiting crop mode

Note: This comment was created from a merged conversation originally titled After upgrading to the latest version, any crop or straightening edits are not applied when exiting crop mode

JohnWeinhardt

2 Messages

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70 Points

25 days ago

After the update the search function stall when trying to sort pictures after F-stop, Shutter speed etc. Big frustration which adds to the frustration over faulty crop function. Urgent need for fixes!

Note: This comment was created from a merged conversation originally titled Search stalls - crop faulty on Lr 4.0

5 Messages

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100 Points

13 days ago

When using the Crop tool, I'm told that pressing Enter or Return (I'm on a W10 machine with a Lightroom Desktop subscription) will accept the crop or straightening that has been done.

However, frustratingly, it does not. Pressing Enter simply reverts the photo back to its original state. I suepct it's a setting I need to change, because the problem happens in two instances.

Thank you

Note: This comment was created from a merged conversation originally titled Lightroom DeskEnter' doesn't work!

Champion

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5.9K Messages

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104K Points

I suspect you might be hitting this bug: Lightroom Desktop (Cloud Based) new 4.0 crop does not work

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

Adobe Administrator

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825 Messages

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14.9K Points

Victoria is correct. I'll merge your post with the other thread.

2 Messages

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70 Points

3 days ago

I use Lightroom on my windows 10 laptop. Since about a month ago I've had a problem with the Crop function:

I can crop my pictures, but when I go back to Edit mode, only the uncropped version of the picture is shown, the crop I just did is reset.

The only workaround that I have found is to shut lightroom down, while I am still in the crop mode. Then when I restart the program, the picture appears in the cropped version, and I can continue to Edit the picture.

I believe the problem started after an update of Lightroom, there were some changes to the Crop function in the new updated version. Among the changes was the Lock function.

Please advice on what to do.

Note: This comment was created from a merged conversation originally titled Crop function is not working properly

Adobe Administrator

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8.6K Messages

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122.8K Points

This thread is being merged into an authoritative thread for better tracking and response. 

Adobe Photography Products

Quality Engineering - Customer Advocacy