Tue, Oct 20, 2020 11:56 PM
Hello, please resolve issue quickly with Lightroom 4.0 crop not working. Thank you, Brian
2 days ago
a month ago
We've been able to reproduce the bug on our end. Thank you for the report and details.
Note, the distortion is visual only (and annoying!) but doesn't appear to affect the export of the image.
Quality Engineering - Customer Advocacy
Adobe Team, I am assuming you will be refunding all Lightroom subscribers their monthly fee until this basic cropping technical issue is resolved? I feel it is reasonable that such an important issue is resolved within 24 hours? Please advise when I can expect my software to work as promised? Brian
Thank you for this workaround. How does one "enable the GPU"?
6 days ago
This is found in Preferences>Performance
Works for me on the MacOS 10.15.7
It is certainly not working as it has in previous versions for me.
Windows 10 -
What differences are you seeing? I could test on my mac and again on my win10 and let you know the results I am seeing.
What happens on my end when I crop is that it allows me to resize the crop but once I hit enter, it does not actually crop the photo.
It just resizes it slightly - the actual crop is not fulfilling - I do not have the ability to test it on a Macintosh computer, only Windows.
I am having trouble installing lightroom on windows. I keep getting errors. The Mac is not having any issues. I tried about all the ways I could try and no problems.
Gotcha... maybe it's just on Windows then. :D
Okay - I think I found the solution, although originally I could leave the settings under CROP: ASPECT RATIO "As Shot, Original or Custom" - they all would crop but NOW I had to select CUSTOM and it cropped the photo.
Please let me know if that helps you !!!!!
Don't hold your breath! You will probably need to revert. I couldn't use the (at the time) current version of Lightroom for two plus months because it stopped supporting NAS. It took forever for them to fix that.
I went a year trying to explain that quick import from USB wasn't working. They told me I had a corrupt profile. I see today it still doesn't work with NAS on the latest release.
I got it to work by selecting the Color Profile.
At least it works now.
So after I crop - I just choose the color profile and for some reason it crops it.
I am having the same problem. This seems such a basic feature, it's really shameful it's not working. I'm on Windows 10 too
Just updated to the newest version 4.0 and found that when cropping a photo, small image on film strip doesn't reflect that. Feels quite an issue to me to do proper cropping. Need to navigate to another photo then go back. Irritating when processing more of photos.
I'm using it on Windows 10, build 20201007-0818-b2c04b4 and crop works all OK (except that you can't define your own ratios)
@AdamDr Interesting. Just double checking - is it instantly previewing cropping on small film strip photos for you? Cause not for me. Was really disappointing and had to revert to older version.
Yes, it does. And applies the crop in the main image window when I hit "Enter". Here screen recording.
@AdamDr Weird. Cause was not previewing for me. Even enter was reverting to original not cropped version. So needed to navigate somewhere else and get back to the first photo to get changes reflected..
You may want to reset your preference file .
1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.
After i updated on my desktop to latest version i have problems with crop tool. Trying to finish my crooping by pressing enter only result in returning to original size. If i after this is closing Lightroom and open it again the picture in question is now crooped ?
After this i tryed on my Laptop which is not updated. No problems ! Then i updated Lightroom on my Laptop and same problem occured as on the desktop.
Try resetting your preference file.
Thanks, but after having run the reset procedure, the problem still the same.
At this point, I don't have an answer and can't reproduce the behavior you are seeing. Can you possibly record and share a video showing what you are seeing?
Mine is doing the same. You alter the image, it doesn't appear to save until you save the image.
I have a screen video, but cannot find how to upload it.
This update has caused no end of problems
"This update has caused no end of problems"
Have you posted about the other problems you are having? It would be helpful if you could start new threads for these.
I have updated to latest version on Lightroom for desktop. I’m only a beginner, but so far have found issues with cropping and menus not always being visible on drop downs.
cropping and straightening don’t appear to save. If you clock at the side, like previously, it reverts to original photo. If you come out of photo and then back in, it has saved!
When I go to drop down menus after export is pressed, sometimes some menus are not there including select button - just have to click in general area, and it does save. And even the destination folders are it always visible. I have had that issue before, but it seemed to correct itself..Also paste edits, not always visible.
A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences.
Does the behavior continue after resetting the preferences?
I have no idea what overwrite preferences means. I saw that on another thread, and couldn’t follow it as it didn’t appear to show the word preferences. Perhaps, you could send a screen shot.
What operating system and version are you using?
I just updated Lightroom today and having the same issue where it is not saving when I crop or straighten a photo.
I am using Windows 10 on desktop computer.
FYI, I just went back and reverted to the older version. I think I'll wait to update Adobe products for 3 months or so from now on. Maybe that will give them time to get the bugs out.
After upgrading to the latest version, any crop or straightening edits are not applied when exiting crop mode
21 days ago
After the update the search function stall when trying to sort pictures after F-stop, Shutter speed etc. Big frustration which adds to the frustration over faulty crop function. Urgent need for fixes!
9 days ago
When using the Crop tool, I'm told that pressing Enter or Return (I'm on a W10 machine with a Lightroom Desktop subscription) will accept the crop or straightening that has been done.
However, frustratingly, it does not. Pressing Enter simply reverts the photo back to its original state. I suepct it's a setting I need to change, because the problem happens in two instances.
I suspect you might be hitting this bug: Lightroom Desktop (Cloud Based) new 4.0 crop does not work
Victoria Bampton a.k.a. The Lightroom Queen
Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.
8 days ago
Victoria is correct. I'll merge your post with the other thread.
How can we improve?