G

2 Messages

 • 

80 Points

Tue, Oct 20, 2020 11:56 PM

Lightroom Desktop (Cloud Based) new 4.0 crop does not work

Hello, please resolve issue quickly with Lightroom 4.0 crop not working. Thank you, Brian

Responses

Official Solution

Adobe Administrator

 • 

10.6K Messages

 • 

140.4K Points

8 m ago

We've been able to reproduce the bug on our end. Thank you for the report and details. 

Workarounds: 

  1. Enabling GPU seems to correct the issue.
  2. Moving to the next image and then back again will set the image correctly. 

Note, the distortion is visual only (and annoying!) but doesn't appear to affect the export of the image. 

2 Messages

 • 

80 Points

Adobe Team, I am assuming you will be refunding all Lightroom subscribers their monthly fee until this basic cropping technical issue is resolved? I feel it is reasonable that such an important issue is resolved within 24 hours? Please advise when I can expect my software to work as promised? Brian

5 Messages

 • 

100 Points

@Rikk

Thank you for this workaround. How does one "enable the GPU"?

 

Adobe Administrator

 • 

10.6K Messages

 • 

140.4K Points

This is found in Preferences>Performance

9 Messages

 • 

248 Points

8 m ago

Works for me on the MacOS 10.15.7

6 Messages

 • 

128 Points

8 m ago

It is certainly not working as it has in previous versions for me. 

Windows 10 - 

9 Messages

 • 

248 Points

What differences are you seeing? I could test on my mac and again on my win10 and let you know the results I am seeing.

6 Messages

 • 

128 Points

What happens on my end when I crop is that it allows me to resize the crop but once I hit enter, it does not actually crop the photo.

It just resizes it slightly - the actual crop is not fulfilling - I do not have the ability to test it on a Macintosh computer, only Windows.

9 Messages

 • 

248 Points

I am having trouble installing lightroom on windows.  I keep getting errors.  The Mac is not having any issues.  I tried about all the ways I could try and no problems.

6 Messages

 • 

128 Points

Gotcha... maybe it's just on Windows then. :D

6 Messages

 • 

128 Points

8 m ago

So - this is the crop that I want to take - after I press Enter - the bottom photo is the result, which is not the correct crop.

6 Messages

 • 

128 Points

Okay - I think I found the solution, although originally I could leave the settings under CROP: ASPECT RATIO "As Shot, Original or Custom"  - they all would crop but NOW I had to select CUSTOM and it cropped the photo.

Please let me know if that helps you !!!!!

9 Messages

 • 

248 Points

8 m ago

Don't hold your breath!  You will probably need to revert.  I couldn't use the (at the time) current version of Lightroom for two plus months because it stopped supporting NAS.  It took forever for them to fix that.

I went a year trying to explain that quick import from USB wasn't working.  They told me I had a corrupt profile.  I see today it still doesn't work with NAS on the latest release.  

(edited)

6 Messages

 • 

128 Points

I got it to work by selecting the Color Profile.

At least it works now.

So after I crop - I just choose the color profile and for some reason it crops it.

Weird !!!!!

2 Messages

 • 

72 Points

I am having the same problem.  This seems such a basic feature, it's really shameful it's not working.  I'm on Windows 10 too

6 Messages

 • 

90 Points

8 m ago

Just updated to the newest version 4.0 and found that when cropping a photo, small image on film strip doesn't reflect that. Feels quite an issue to me to do proper cropping. Need to navigate to another photo then go back. Irritating when processing more of photos.

Note: This comment was created from a merged conversation originally titled Cropping issue on v4.0

82 Messages

 • 

1.3K Points

I'm using it on Windows 10, build 20201007-0818-b2c04b4 and crop works all OK (except that you can't define your own ratios)

6 Messages

 • 

90 Points

@AdamDr Interesting. Just double checking - is it instantly previewing cropping on small film strip photos for you? Cause not for me. Was really disappointing and had to revert to older version.

82 Messages

 • 

1.3K Points

Yes, it does. And applies the crop in the main image window when I hit "Enter". Here screen recording.

6 Messages

 • 

90 Points

@AdamDr Weird. Cause was not previewing for me. Even enter was reverting to original not cropped version. So needed to navigate somewhere else and get back to the first photo to get changes reflected..

Adobe Administrator

 • 

10.6K Messages

 • 

140.4K Points

You may want to reset your preference file .

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

4 Messages

 • 

80 Points

8 m ago

After i updated on my desktop to latest version i have problems with crop tool. Trying to  finish my crooping by pressing enter only result in returning to original size. If i after this is closing Lightroom and open it again the picture in question is now crooped ?

After this i tryed on my Laptop which is not updated. No problems !  Then i updated Lightroom on my Laptop and same problem occured as on the desktop.

Note: This comment was created from a merged conversation originally titled Crop problem after updting Lightroom cloud vers. Oktober 2020

Adobe Administrator

 • 

10.6K Messages

 • 

140.4K Points

Try resetting your preference file. 


Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

4 Messages

 • 

80 Points

Hi Rikk. 

Thanks, but after having run the reset procedure, the problem still the same. 

Regards Kurt 

Adobe Administrator

 • 

10.6K Messages

 • 

140.4K Points

At this point, I don't have an answer and can't reproduce the behavior you are seeing.  Can you possibly record and share a video showing what you are seeing?

7 Messages

 • 

102 Points

Mine is doing the same.  You alter the image, it doesn't appear to save until you save the image.

I have a screen video, but cannot find how to upload it.

This update has caused no end of problems

Adobe Administrator

 • 

10.6K Messages

 • 

140.4K Points

@kime

"This update has caused no end of problems"

Have you posted about the other problems you are having?  It would be helpful if you could start new threads for these. 

7 Messages

 • 

102 Points

8 m ago

I have updated to latest version on Lightroom for desktop.  I’m only a beginner, but so far have found issues with cropping and menus not always being visible on drop downs.

cropping and straightening don’t appear to save. If you clock at the side, like previously, it reverts to original photo.  If you come out of photo and then back in, it has saved!

When I go to drop down menus after export is pressed, sometimes some menus are not there including select button - just have to click in general area, and it does save.  And even the destination folders are it always visible.  I have had that issue before, but it seemed to correct itself..Also paste edits, not always visible.

Note: This comment was created from a merged conversation originally titled Lightroom Desktop: update -issues

Adobe Administrator

 • 

1.2K Messages

 • 

20.1K Points

A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences.

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Does the behavior continue after resetting the preferences?

7 Messages

 • 

102 Points

I have no idea what overwrite preferences means.  I saw that on another thread, and couldn’t follow it as it didn’t appear to show the word preferences.  Perhaps, you could  send a screen shot.

Adobe Administrator

 • 

1.2K Messages

 • 

20.1K Points

What operating system and version are you using?

2 Messages

 • 

66 Points

I just updated Lightroom today and having the same issue where it is not saving when I crop or straighten a photo.

7 Messages

 • 

102 Points

I am using Windows 10 on desktop computer.

2 Messages

 • 

72 Points

8 m ago

FYI, I just went back and reverted to the older version.  I think I'll wait to update Adobe products for 3 months or so from now on.  Maybe that will give them time to get the bugs out. 

2 Messages

 • 

70 Points

8 m ago

After upgrading to the latest version, any crop or straightening edits are not applied when exiting crop mode

Note: This comment was created from a merged conversation originally titled After upgrading to the latest version, any crop or straightening edits are not applied when exiting crop mode

4 Messages

 • 

106 Points

7 m ago

After the update the search function stall when trying to sort pictures after F-stop, Shutter speed etc. Big frustration which adds to the frustration over faulty crop function. Urgent need for fixes!

Note: This comment was created from a merged conversation originally titled Search stalls - crop faulty on Lr 4.0

5 Messages

 • 

100 Points

7 m ago

When using the Crop tool, I'm told that pressing Enter or Return (I'm on a W10 machine with a Lightroom Desktop subscription) will accept the crop or straightening that has been done.

However, frustratingly, it does not. Pressing Enter simply reverts the photo back to its original state. I suepct it's a setting I need to change, because the problem happens in two instances.

Thank you

Note: This comment was created from a merged conversation originally titled Lightroom DeskEnter' doesn't work!

Champion

 • 

6.6K Messages

 • 

111.1K Points

I suspect you might be hitting this bug: Lightroom Desktop (Cloud Based) new 4.0 crop does not work

Adobe Administrator

 • 

1.2K Messages

 • 

20.1K Points

Victoria is correct. I'll merge your post with the other thread.

2 Messages

 • 

70 Points

7 m ago

I use Lightroom on my windows 10 laptop. Since about a month ago I've had a problem with the Crop function:

I can crop my pictures, but when I go back to Edit mode, only the uncropped version of the picture is shown, the crop I just did is reset.

The only workaround that I have found is to shut lightroom down, while I am still in the crop mode. Then when I restart the program, the picture appears in the cropped version, and I can continue to Edit the picture.

I believe the problem started after an update of Lightroom, there were some changes to the Crop function in the new updated version. Among the changes was the Lock function.

Please advice on what to do.

Note: This comment was created from a merged conversation originally titled Crop function is not working properly

Adobe Administrator

 • 

10.6K Messages

 • 

140.4K Points

This thread is being merged into an authoritative thread for better tracking and response. 

1 Message

 • 

62 Points

4 m ago

First, props to Rikk for trying to help everyone, it is much appreciated. This is not directed towards any specific staff, as we know it is out of their control. This is only towards Adobe as a corporation.

These problems have been going on since October, minimum, but I have found basic features missing or broken dating back YEARS in the forums, never mind a few months. It's not just "crop" either, it's also ironically GPU Acceleration, it completely errors out when you check under performance directly after using CROP. This still happens regardless of installing developer GPU updates for my 2080ti. I've reinstalled every single Adobe program, especially Lightroom Classic - though I'm scared to death it's going to "be an Adobe" and delete everything due to it's unfathomable clunkyness. I even reinstalled Windows 10 Pro (for other reasons), and to no avail, same issues - it's 100% Adobe.

Lightroom Classic has been broken in general for at least 4-5 months now and it feels incredibly awful to run on a 64 gig, 9900k, 2080ti machine regardless of suggested option-optimizations; it's extremely and beyond frustrating. Being broken doesn't stop with the cropping, optimization, or GPU issues either, it's cloud based issues, losing files, not syncing settings/raw files across all devices properly. I can't even get this to work and I'm a Network Administrator that builds computers and does pro-photography for living. Either way, it doesn't matter, all we want right now is for cropping and GPU Acceleration to work properly as a minimum, basics. Just please, stop pushing clunky updates that further clunk-up Lightroom Classic, it's already extremely unoptimized and buggy beyond comprehension. To be blunt and honest here, we feel that Adobe is facing massive complacency-syndrome due to their monopolized market --- it is incredibly unfortunate to witness.

Lastly, I just have to say that this is absolutely mind blowing. These issues are repeated over and over with no changes or improvements. It  has gotten so bad that I went out of my way to make an account today just to write all of this. We are paying an absurdly archaic monthly cost for basic features like "crop", to still be unusable in 2021 because Adobe doesn't want to modernize their platform nor pricing, and no one cares enough to refund or halt charging in the meantime for their massive mistakes ---- there's NO accountability here. It's disheartening, and extremely clear these major issues are not top priority at Adobe - maybe for compartmentalized staff like Rikk, but not overall where it needs to be, clearly. It seems that instead of a larger budget going to fixes/issues to improve what they already have, it is instead going into splitting their software programs and creating side-project programs so that people have to purchase multiple monthly subscriptions just to get "ALL FEATURES" when they should be all in one; an immediate example of this is Lightroom Classic and Lightroom CC. In short, we can't use basic options like resolutions/formats unless you have Lightroom Classic, but you don't get the same cloud access or optimization/modern-functionality as Lightroom CC. The blatant, common sense solution is to MERGE THEM into an all in one superior application. However, it is clear that they want people to pay more for basic features across multiple applications offered.

We are at a complete loss over here, astounded by the lack of support and efficiency, and no one enjoys contacting support because 90% of them don't understand English or English language nuances making the whole process horrible - no offense, but this is just Adobe being cheap by outsourcing, not the employees fault. If there were other options that were more similar to adobe (I've tried them all, believe me) with the same large ecosystem, we would be GONE immediately. I digress, it's only a matter of time until someone with drive and passion offers a better all in one solution, and we are looking forward to it more than ever. No more excuses guys, fix the problem or you will drive everyone away from your platform; I'm literally looking right now to see who has updated their applications. Cheers

(edited)