allen_wang_5xpevgon4hznz's profile

2 Messages

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110 Points

Sun, Jan 13, 2019 6:06 AM

Lightroom Desktop: Can't export photos

So I just updated my Lightroom CC application and now I can't export any of my photos. I am currently on macOS Mojave Version 10.14.2 and lightroom 2.1.1. This is a very big problem for me right now. The only reason why I was editing on CC instead of Classic CC was due to files that I had there and not on classic.

Responses

Champion

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6.6K Messages

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110.9K Points

2 y ago

What happens when you try?

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

2 Messages

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110 Points

Nothing happens. I don't get any progress bar or anything. I just hit save and then it returns to the previous screen with no differences. No files are exported either. Lightroom has been buggy.

5 Messages

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102 Points

can't export under PHOTO

Champion

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6.6K Messages

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110.9K Points

2 y ago

Ok, for one of the selected photos, go to the Info panel. Down the bottom, what does it say about the status of the local cache? Original? Smart preview?

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

3 Messages

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100 Points

2 y ago

Where is info panel?

Champion

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548 Messages

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9.5K Points

Click on the "info" icon (grey circle with an "i" in the centre), should be the bottom icon in the vertical strip at the extreme right of the application window.

3 Messages

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100 Points

I don't see an application window, but my problem is I can't export my photos out of Lightroom cc. Message says they failed to export 

253 Messages

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4.3K Points

Michael, Adobe has removed the "CC" from all software. So are you using Lightroom (Cloudy) or Lightroom-Classic (previously known as Lightroom-CC !)?
And a screen-clip of the Error Message would be helpful.

3 Messages

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100 Points

Apparently I have classic. My problem is I could not export my photos but after quitting and reopening Lightroom several times, I was finally able to export. Thanks much for responding to my question.

13 Messages

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220 Points

Same problem here with Win10 - can NOT export any fotos from Lightroom. HELP!

Champion

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6.6K Messages

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110.9K Points

Aleksandra, what happens when you try? And if you go to Help menu > System Info, what’s the version number?

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

13 Messages

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220 Points

Thanks for coming back to my issue.
I get an window with the file name I want to export to my harddisc.
See attached screencopy.

System Info shows: Lightroom-Version: 2.4 [ 20190802-0905-45e6444 ] (Aug  2 2019)
I still can export on my Android and iPad. Maybe a Windows10 (Home, Version 1809) issue?

Looking forward to further coments.

Champion

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6.6K Messages

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110.9K Points

Google's translation isn't very helpful, but I'm guessing that translation is essentially "couldn't write to that folder". In other words, it's a folder permissions issue, or the drive is read only. Try saving to another location like the desktop.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

13 Messages

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220 Points

2 y ago

Yes, you got the right translation (sorry not to provide it). I tried to save to the desktop: same issue - can't export any file

1 Message

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60 Points

2 y ago

HELP! Im trying to export my photos, but shows "Could not write the file. (1)" (Não foi possivel gravar o arquivo.  (1)). I tried to change the folder, but still not exporting.

Champion

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6.6K Messages

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110.9K Points

2 y ago

Check your read/write permissions for your chosen export folder.

João, are you also on Windows 10?

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

13 Messages

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220 Points

2 y ago

I checked the permissions: all OK - I tried any folder or desktop in the PC same as on the NAS: Lightroom does not want to export the file.
I tried to export a different foto, also more than 1 foto at the time. Not possible. Also not by changing the export conditions, resolution or to export the original RAW file: impossible.
When I want to select a different folder: it does not allow to select a different, it also wants to save in txt format.
This is not nice!
I need a solution! Right now, I have to find the foto I want to export on my iPad and export it there, then send the exported file to my PC. That takes time!!

Adobe Administrator

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10.5K Messages

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140K Points

2 y ago

Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure:1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.Does the behavior continue after resetting the preferences?
Adobe Photography Products

Quality Engineering - Customer Advocacy

13 Messages

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220 Points

Thankls for taking care - unfortunatelly it does NOT solve the issue - same as before, instead of saving a jpg-file to the selected directory, it shows a white window with the error message (as posted above).
Someone has a solution? I will have to stop using Adobe Lightroom if the problem persists and buy a different software!

13 Messages

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220 Points

I use a NAS over cabled network and ... surprise: if I select a folder on the NAS as target for saving the fotos - IT WORKS.
Still, saving a foto as jpg to my PC, the same I run Lightroom: does NOT work!

1 Message

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60 Points

THANKS it worked ,,,,,,,,,,,,,why is lightroom so finicky and unstable???
and the free programs always work...Its a deal breaker especially when adobe wants to charge phone support  to fix their software

Adobe Administrator

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10.5K Messages

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140K Points

2 y ago

For those on this thread who are still having the issue, we'd like to collect special logs from you.  This will involve the installation of a special file to enable this type of logging and then the return of files to Adobe. 

Contact me directly if you are still having this issue:
Email Removed
Adobe Photography Products

Quality Engineering - Customer Advocacy

13 Messages

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220 Points

Thanks! I will come back to you by email as soon as back from my bussines trip.

13 Messages

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220 Points

I contacted you today by email after beeing on vacations.

13 Messages

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220 Points

I made a clean new installation of Win10 and Adobe-software and the problem persists!

2 Messages

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72 Points

I still can not export from Lightroom CC

13 Messages

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220 Points

I never got any real support on this issue from Adobe. Since I could not save/export any Fotos any more to the built-in harddisk, I saved Fotos to my Dropbox and from there copied them where I need them. It also works with Microsoft OneDrive.
2 weeks ago I bought a new PC and installed Lightroom on that new PC: no issues with saving/exporting.
Adobe does not care about it's customers, so I will take my decissions when 1 year of paying religiously for a licence is over.

2 Messages

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72 Points

You've got to be kidding me!? I am so over this. I had an adobe remote tech on my computer a couple of weeks back, and he uninstalled all of my security software saying it was the problem, then uninstalled a bunch of other things when that didn't work. He went in and said he was manually changing settings and permissions; that didn't work. He had me on the phone for 2 hours and 45 minutes, told me to let windows update my computer and that he would call me back. I updated my computer, it crashed, and I never heard from him again. I am now back on my system, and there are all kinds of issues with it, and I still can't export fotos from Lightroom CC. I too pay a monthly fee annually and need this for my photography business. I believe you may be correct in your final statement!!!

13 Messages

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220 Points

Dear Debra - I could solve it with a new, expensive PC, also Win10, a lucky draw prize? Here we run 3 PC's and on one (Dell XPS15-9560) I have this issue. I guess it's a Win10-Problem.
About support: nothing to add.

2 Messages

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60 Points

2 y ago

Hi, I have question, I can't import photo or sign in my account into Photoshop lightrooms CC. Are there any ways to solve this problem. I really love new Lightroom CC, yet it does not work for me now

Champion

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6.6K Messages

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110.9K Points

Unrelated to being unable to export

Please reference the new conversation here: Lightroom: Can't sign in

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

1 Message

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60 Points

I think this is a similar issue wich happened with Smart Preview creation... Don't work. I think there is a problem with files writing. I have the 2 problems : can't create exports and can't create smart previews. It worked during few weeks and now don't work anymore. After new setup : still the same troubles...