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180 Points

Fri, Nov 16, 2018 1:58 AM

Answered

Lightroom Desktop: Can't add photos

Lightroom was messing up so I restarted computer. Still didn't work. I uninstalled and then shutdown and re installed and restarted again and nothing will fix it. When I click the plus sign to add photos it does absolutely nothing at all. I have tried everything. I cannot get it it to add photos at all and it deleted all my albums so thanks for that.




Lightroom CC version: 2.0.2 [ 20181023-1325-d74082d ] (Oct 23 2018)Operating system: Mac OS 10
OS Version: 10.14 [1]

Responses

1 Message

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60 Points

2 years ago

Help. I am having the same problem. Lightroom works on my home computer. I had my school tech guy install it on my classroom computer, which runs Windows 10, and it won't let me add photos or give me access to any of the photos that I've added previously. 

Lightroom CC version: 2.2.1 [ 20190312-1546-e438717 ] (Mar 13 2019)
Operating system: Windows 10
OS Version: 10.0 [17763]
Application architecture: x64
System architecture: x64
Logical processor count: 6
Processor speed: 2.8 GHz
Built-in memory: 8060.8 MB
Real memory available to Lightroom CC: 8060.8 MB
Real memory used by Lightroom CC: 208.6 MB (2.5%)
Virtual memory used by Lightroom CC: 167.1 MB
Memory cache size: 0.0 MB
Internal Camera Raw version: 11.2.1 [ 159 ]
Maximum thread count used by Camera Raw: 4
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 0MB (0%)
Camera Raw real memory: 0MB / 8060MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 
DirectX: Intel(R) UHD Graphics 630 (25.20.100.6471)



Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\sbrenneke\AppData\Roaming\Adobe\Lightroom CC

Adapter #1: Vendor : 8086
Device : 3e92
Subsystem : 86941043
Revision : 0
Video Memory : 128
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 12.1x4
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) UHD Graphics 630
GL_SHADING_LANGUAGE_VERSION: 4.50 - Build 25.20.100.6471
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.5.0 - Build 25.20.100.6471
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_3DFX_texture_compression_FXT1 GL_AMD_depth_clamp_separate GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_robustness_isolation GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_separate_stencil GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_polygon_offset_clamp GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shader_framebuffer_fetch GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_compression_s3tc GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_IBM_texture_mirrored_repeat GL_INTEL_conservative_rasterization GL_INTEL_fragment_shader_ordering GL_INTEL_framebuffer_CMAA GL_INTEL_map_texture GL_INTEL_multi_rate_fragment_shader GL_INTEL_performance_query GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_KHR_context_flush_control GL_KHR_debug GL_KHR_texture_compression_astc_hdr GL_KHR_texture_compression_astc_ldr GL_NV_blend_square GL_NV_conditional_render GL_NV_primitive_restart GL_NV_texgen_reflection GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint WGL_EXT_swap_control

Adobe Administrator

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Stephanie, 

Do you use the same Adobe ID to log in to Lightroom Desktop at home and at school?
Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

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90 Points

I also cannot add any photos. The plus sign is greyed out.   Windows 10 I've used version 2.2 and then downgraded to 2.1.  I did the resetart using shift+alt to go back to default preferences.  No luck.  Any suggestions?  On a deadline.  :(

4 Messages

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90 Points

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Brent are you on a corporate license?
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90 Points

I believe so yes.  It's for my company. 

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I need to get a diagnostic log from you Brent.

Go to Preferences>Account and hold down the [Alt/Opt] Key and click on the Diagnostic Log option. Email that to me at:

Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

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92 Points

I'm having the same problem. Just signed up for 7 day trial. Can't add photos, it's greyed out. Please help.

Adobe Administrator

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122.7K Points

Carla, what type of license do you have for your Adobe ID?
Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

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90 Points

So I still can't use it.  I just downloaded PhotoPad Image Editor for free.  It does the color correction that I needed, but no where near what I liked from lightroom.  I still can't use the software after a week.  :( Rikk I appreciate your help, but still no solutions?  

4 Messages

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92 Points

My issue was solved by someone from Adobe Customer Care remotely logging on. Thanks Rikk. 

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@Carla Grace, 

Could you share your support case number with me?
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92 Points

ADB-7034374-F6X5 

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Thank you Carla, I've reviewed your case notes and your issue was not the same as the others posting here. 
Adobe Photography Products

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4 Messages

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92 Points

Thanks Rikk. What was my issue? 

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Yours was a certificate issue. It looks like the tech made a firewall or similar adjustment. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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60 Points

2 years ago

Similar issue. I tried the preference file reset and it worked for one application session, but now it doesn't work (after multiple attempts and even uninstalls).

The only thing I noticed is that under the "Activated Devices" pane on my Adobe Account, there appear to be two very similar device names even though I have only signed in to one computer (and just one account on that computer).

System Info:
Lightroom version: 2.3 [ 20190502-0902-47ed471 ] (May  3 2019)
Operating system: macOS
OS Version: 10.13 [4]
Application architecture: x64
Logical processor count: 4
Processor speed: 2.9 GHz
Built-in memory: 8,192.0 MB
Real memory available to Lightroom: 8,192.0 MB
Real memory used by Lightroom: 968.6 MB (11.8%)
Virtual memory used by Lightroom: 2,856.4 MB
Memory cache size: 0.0 MB
Internal Camera Raw version: 11.3 [ 197 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 4095MB (0%)
Camera Raw real memory: 0MB / 8192MB (0%)
Displays: 1) 2560x1600, 2) 1920x1080

Graphics Processor Info: Metal: Intel(R) Iris(TM) Graphics 6100

Application folder: /Applications/Adobe Lightroom CC
Settings Folder: /Users/Kevin/Library/Application Support/Adobe/Lightroom CC

1 Message

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60 Points

a year ago

Hi,

I had same issue. Try to disable ethernet or all internet connections and restart lightroom.

-Juha-

1 Message

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60 Points

a year ago

I have seen many people with this issue in Youtube comments and in forums, but it seems like noone has the solution...

1 Message

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60 Points

10 months ago

Same issue; have tried all of the above. Not seeing where I can get easy access to technical support, either. Pls help. 

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Molly, 

I do not see an active description for you under this email address. Have you already used your trial period?
Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

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82 Points

8 months ago

Hi! I have the same issue, nothing happens when I click on "Add photos" and I've already used opt+shift.
I use Mac OS Cataline 10.15.4 and lightroom version 3.2
Please can I get some help regarding this

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Shruti,

Do you have an individual license or are you using a corporate/institution license?
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82 Points

I got it through Creative Cloud from my university, TU Dublin

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Contact your Adobe License Administrator at your university and ask them if they can enable "Services" for you Adobe ID through the University.  Services are necessary to connect Lightroom Desktop to the Creative Cloud. 
Adobe Photography Products

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82 Points

I contacted them and they say it is enabled and my account should work.
However it still doesn't work

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I've contacted you via Email for more information.
Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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90 Points

8 months ago

Hey, I just downloaded Lightroom through my university but I can't add photos for some reason, is there something I'm missing? Here is my info:
Lightroom version: 3.2 [ 20200204-0604-bc5e360 ] (Feb  4 2020)
NGL Version: 1.14.0.16
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: Micro-Star International Co., Ltd. GP62MVR 7RFX / Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz
Logical processor count: 8
Processor speed: 2.8 GHz
Built-in memory: 16269.1 MB
Real memory available to Lightroom: 16269.1 MB
Real memory used by Lightroom: 592.6 MB (3.6%)
Virtual memory used by Lightroom: 599.0 MB
Memory cache size: 0.0 MB
Internal Camera Raw version: 12.2 [ 385 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 8134MB (0%)
Camera Raw real memory: 0MB / 16269MB (0%)
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce GTX 1060 (26.21.14.4166) - 3 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\Achintya\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\Achintya\AppData\Local\Adobe\Lightroom CC\Data

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Achintya,

Do you have an individual license or are you using a corporate/institution license?
Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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62 Points

8 months ago

Hi, I have the same issue where I can't add photos and it's greyed out. How to solve??
My license is issued by my University

Lightroom version: 3.2 [ 20200204-0604-bc5e360 ] (Feb  4 2020)
NGL Version: 1.14.0.16
Operating system: Windows 10
OS Version: 10.0 [18363]
Application architecture: x64
System architecture: x64
Computer model: Acer Nitro NP515-51 / Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz
Logical processor count: 8
Processor speed: 1.8 GHz
Built-in memory: 8110.2 MB
Real memory available to Lightroom: 8110.2 MB
Real memory used by Lightroom: 752.9 MB (9.2%)
Virtual memory used by Lightroom: 1341.8 MB
Memory cache size: 319.3 MB
Internal Camera Raw version: 12.2 [ 385 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 4055MB (0%)
Camera Raw real memory: 0MB / 8110MB (0%)
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: Yes

Graphics Processor Info: DirectX: NVIDIA GeForce GTX 1050 (26.21.14.4219) - 4 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\Danielle Marriott\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\Danielle Marriott\AppData\Local\Adobe\Lightroom CC\Data

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You will need to contact your University's Administrator for this account and see if they can add Services to your ID. Add photos is only possible with an on-line storage component on your ID's license. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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82 Points

8 months ago

This reply was created from a merged topic originally titled lightroom wont let me add photos.

I just opened the latest version of lightroom for windows for the first time and the app is constantly trying to tell me to add photos, however when i click on the button it prompts me to press, absolutely nothing happens and also when i go into the file menu, the options to add photos are greyed out

2 Messages

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92 Points

8 months ago

This reply was created from a merged topic originally titled completely unable to add photos, the add photos option under files as well as th....

completely unable to add photos, the add photos option  under files as well as the + both do nothing, cannot import at all

1 Message

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60 Points

3 months ago

I have been using LR on my Android Phone, but all of a sudden it tells me that it cannot upload photos. It doesn't appear to be my space or the wifi. I am using the Mobile Adobe Lightroom - photo editor & Pro Camera - Free version.