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6 Messages

 • 

150 Points

Sat, Sep 1, 2018 4:49 PM

Solved

Lightroom Desktop: Albums and folders are not syncing

I use Lightroom CC on MacBook, on iPhone and on the web. Photos are syncing without problems ("All photos"), but Albums and Folders aren't at all.

If I create an album on the iPhone, it will be synced back to the web, but NOT to the MacBook. If I rename the created album on the iPhone, noting append on the web; and so on...

What is the problem?

Responses

Champion

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3.2K Messages

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56.7K Points

2 years ago

Are you really using Lightroom CC on the MacBook, or are you perhaps using Lightroom Classic CC? New albums will sync as collections to Lr Classic, and end up inside the ‘From Mobile’ collection set. Folders do not sync.

Johan W. Elzenga,

http://www.johanfoto.com

1 Message

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60 Points

Thanks this was helpful for me.  I didn't notice that in classic there were collection sets from other devices.  I couldn't figure out why in CC I could see the collections I synced from classic, but in classic I couldn't see the folders synced from CC.  Mystery solved!

6 Messages

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150 Points

2 years ago

On the MacBook I'm using Lightroom CC 1.5. I never used Lightroom Classic CC.

Champion

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3.2K Messages

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56.7K Points

In that case everything should sync just fine. Are you sure you are logged into your account in the CC app in your menubar?

Johan W. Elzenga,

http://www.johanfoto.com

6 Messages

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150 Points

2 years ago

Yes, photos are syncing without problems ("All photos").

Champion

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3.2K Messages

 • 

56.7K Points

That is very strange. Because everything is stored online, you should see identical libraries on all devices. What happens if you try the other way round (create an album in Lightroom CC on the MacBook)?

Johan W. Elzenga,

http://www.johanfoto.com

3 Messages

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80 Points

i have the same issue

6 Messages

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150 Points

2 years ago

The same problem. I create the album on the MacBook, it sync to the web, but not to the iPhone.And if I rename it on the MacBook, nothing happen on the web.

Adobe Administrator

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8.5K Messages

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121.6K Points

2 years ago

Simon, 

Any chance you could show us a screen shot from both areas showing the Album present and then not present?

 Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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150 Points

2 years ago

Hi Rikk

Thanks for your answer. Here you are...

Web



Desktop


iPhone

3 Messages

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80 Points

2 years ago

I am having the same problem. Using Lightroom CC on iMac, iPhone and iPad. Photos synchronise fine, but Folders and Albums do not sync. 

Adobe Administrator

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8.5K Messages

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121.6K Points

2 years ago

For those who are experiencing that all of the images appear to be syncing but the respective albums do not, we need more information from you. 

If you go to Lightroom CC Preferences and go to the Account tab and hold down your [Alt/Opt] key. A button should appear saying [Full Report]. Generate the full report (it will be quite large). You will need to share this via some file sharing service (Creative Cloud shared folder or similar). Send the invitation to


Thanks for your help!
 Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

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8.5K Messages

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121.6K Points

2 years ago

@RobC and @Simon - try syncing your Lightroom CC environment how and see if the albums come in now. 
 Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

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80 Points

Works! Thank you for the help and rapid turn around.

1 Message

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60 Points

I am experiencing the same issue with albums not sync'ing from my Lightroom CC desktop app (Mac) to Lightroom Mobile on iOS.  What is the fix?

6 Messages

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150 Points

2 years ago

Now it's work!!!! What was the problem?
Thanks a lot for your support.

9 Messages

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110 Points

2 years ago

I have the same problem. My albums on my iMac are not syncing completely. Only a few pictures of the album.

Adobe Administrator

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8.5K Messages

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121.6K Points

2 years ago

Didier, please go to Help>System Info... and get me your installed version number.
 Adobe Photography Products

Quality Engineering - Customer Advocacy

9 Messages

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110 Points

2 years ago

Version 2.1.1

Adobe Administrator

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8.5K Messages

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121.6K Points

2 years ago

Didier,

When you say "My albums on my iMac are not syncing completely" what does that mean? Where is the complete group of albums?  On your i Mac or on another device?  We need to know which device has the full set and which device doesn't. 

 Adobe Photography Products

Quality Engineering - Customer Advocacy

9 Messages

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110 Points

2 years ago

On the iMac there is the complete group of albums. On the web https://lightroom.adobe.com/ there are only a few albums. And some of the albums are there, but doesn't contain the whole amount of pictures. Only 3 instead of 65 pics for an example. But the whole pic syncronization was successful. Only albums are not syncing correctly.