dina_jnzptxifr18yv's profile

4 Messages

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100 Points

Wed, Apr 3, 2019 10:51 AM

Lightroom Desktop (7 day trial) Add Photos not available.

I was trying to use the 7 day trial for lightroom desktop, but it doesn't work!! each time i open the app i cannot load the photos since all tabs are off. and they only count the days.
Appreciate your support

Responses

Champion

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6.6K Messages

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110.3K Points

2 y ago

Could you explain a little more Dina? What do you mean by "all tabs are off and they only count the days"?

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

4 Messages

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100 Points

2 y ago


when I click file, I cant add photos since it's hidden

Adobe Administrator

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10.2K Messages

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137.6K Points

2 y ago

Dina,

If you go to Help>System Info... what is the installed version number?
Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

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100 Points

2 y ago


Lightroom CC version: 2.2.1 [ 20190312-1546-e438717 ] (Mar 13 2019).

the trial days have ended today :(

Adobe Administrator

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10.2K Messages

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137.6K Points

2 y ago

Thanks for checking. This may be related to an issue we are currently investigating: https://feedback.photoshop.com/photoshop_family/topics/lightroom-cc-2019-add-photo-button-greyed-out-i-cant-import-photo  Unfortunately, I don't have a quick fix to give you at thi time. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

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100 Points

2 y ago


thanks Rikk. waiting your feedback