adam_rubin_kzf46j0fbj7zi's profile

2 Messages

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272 Points

Thu, Nov 7, 2019 11:18 PM

Lightroom Desktop 3.0: Keeps saying 'Unable to Connect to Network'

Trying to switch to Lightroom CC but I keep getting 'Unable to Connect to Network' in sync status. If I restart the application it might work for 50-60 photos and then returns to this error message. I'm trying to sync ~12K mobile photos before another 40K RAW images so obviously need to be able to let this run in the background and over night. Have tried restarting the computer as well to no luck.

Any other suggestions on what I can try?

Setup 
  • Home computer
  • Windows 10 Desktop
  • Wifi Connection (verified internet is working)
  • Selected option to store original files on a NAS (synology, used a mapped drive)
Lightroom version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL Version: 1.11.0.8
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. X570 AORUS PRO WIFI / AMD Ryzen 7 3700X 8-Core Processor             
Logical processor count: 16
Processor speed: 3.5 GHz
Built-in memory: 32717.1 MB
Real memory available to Lightroom: 32717.1 MB
Real memory used by Lightroom: 940.1 MB (2.8%)
Virtual memory used by Lightroom: 1770.9 MB
Memory cache size: 1752.1 MB
Internal Camera Raw version: 12.0 [ 321 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16358MB (0%)
Camera Raw real memory: 0MB / 32717MB (0%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No


Graphics Processor Info: DirectX: NVIDIA GeForce RTX 2060 SUPER (26.21.14.3170) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true


Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\adam\AppData\Roaming\Adobe\Lightroom CC



-Adam

Responses

Official Solution

Adobe Administrator

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10.3K Messages

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137.7K Points

7 m ago

Greetings,

 

Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

 

Thank you for your patience.

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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70 Points

@Rikk

How do I get the updates for Lightroom 3 which I just installed from the CD?  It will neither process a registration or get updates. Keeps telling me:

The version check was unsuccessful.

This is probably a result of one of the following.

Your internet connection is not currently available

The server containing the version data is not available at this time

Check your internet connection & try again later.

I obviously have a good internet connection since I'm writing this.

Please reply to me at:  .......email address removed

Thanks!

George

(edited)

Champion

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6.6K Messages

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110.3K Points

@gczerw you'd need to talk to Adobe Customer Services as those old versions are no longer available for download publicly. http://adobe.ly/yxj0t6

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

Adobe Administrator

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10.3K Messages

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137.7K Points

What is your OS Version Number? I am guessing your OS is too old to upgrade.

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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70 Points

After several phone calls to Adobe customer service, I finally got in touch with a representative who stated that Adobe is no longer supporting non-cloud versions of Lightroom 3, and that the registration and upgrade servers have been taken offline.

Adobe Administrator

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10.3K Messages

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137.7K Points

Oh, that explains it. This thread is about Lightroom Desktop (Released in 2019) not Lightroom (Classic) 3.0 which was released ~2010. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

Champion

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6.6K Messages

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110.3K Points

2 y ago

My suspicion is that it's because the originals are on the NAS. It's an issue that Adobe hasn't been able to reproduce in-house yet, but I've seen on my own machine and I've heard reported by a few others too. 

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

2 Messages

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272 Points

2 y ago

I think you're right. I moved the location of my originals to C: drive and voila - everything now works. Not ideal but I can manage for now, hopefully Adobe figures out a solution for mapped network drives.

Thx!

4 Messages

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132 Points

1 y ago

Im having the same issues. Im not tech minded to struggling to fix this issue. It keeps saying 'unable to connect to the network'

48 Messages

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624 Points

1 y ago

I am having the same issue.

Adobe Administrator

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10.3K Messages

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137.7K Points

Please go to Help>System Info... and get us your installed Lightroom Version Number. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

48 Messages

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624 Points

This is my version Lightroom-Version: 3.1 [ 20191126-2330-434c343 ] (Nov 27 2019)

Adobe Administrator

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10.3K Messages

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137.7K Points

Have you checked firewall settings on your local machine (and network) to ensure that nothing is block the Adobe files from accessing the net?
Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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60 Points

Can say that I experienced issues even after manually disabling all MSFT Firewalls and security.

Adobe Administrator

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10.3K Messages

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137.7K Points

@Adam - if you unmount your Nas are you able to connect normally?
Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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114 Points

1 y ago

I have the same issue on mac with Lightroom CC v3.1 and probably found how to fix it. At least it worked for me immediately.

1. Delete "Lightroom Library.lrlibrary" (Lightroom Setting -> Local Storage -> Storage location for original:)
2. Restart Lightroom CC

I've permanently deleted "Lightroom Library.lrlibrary" with previews and setting. "Pictures" is a default path to it for mac. After restart Lightroom pull my albums and photos just like the web and mobile apps. I've checked my Picture folder and found the new one version of "Lightroom Library.lrlibrary" which was created by Lightroom automatically.

NOTE: This happened after last update. I've quit Lightroom while it's freezed "housekeeping" at 48% for half an hour. May be I've aborted update process and crashed "Lightroom Library.lrlibrary".

18 Messages

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252 Points

Hi. Anyone else tried this procedure with success?

I could not find this 'Lightroom Library.lrlibrary' file in my mac. Any help?

Thank you

2 Messages

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114 Points

Hi Frank!

I've found the location of this file in Lightroom settings. Go to "Lightroom Setting -> Local Storage" and check a content of "Storage location for original". There should be a wanted folder

2 Messages

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98 Points

This worked for me.  Somehow the file was corrupted and causing the issue.  Rebuilding the file solved it. 

15 Messages

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266 Points

I don't fully understand this. So you are suggesting deleting the local Lightroom library file? e.g. "/Pictures/Lightroom Library.lrlibrary"? Would I be right in thinking this would only be safe to do if your entire library is already backed up to the cloud? If it isn't all uploaded and you delete the file, wouldn't Lightroom lose any knowledge of the files stored on the NAS?

1 Message

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62 Points

This worked. Thank you very much Ivan.

48 Messages

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624 Points

Didn't work for me. Still looking for an idea/answer to solve the problem.

1 Message

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60 Points

This worked for me. Many thanks.

132 Messages

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3K Points

1 y ago

For those of you seeing this error, does it happen after the computer has gone to sleep?

18 Messages

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252 Points

I thought the same Julie but, I noticed it also happen when the screen is still active. 

15 Messages

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266 Points

Hi Julie I started my computer from fresh, connected to the NAS, opened Lightroom and within seconds the message had changed to "unable to connect to network. I tried connecting to the NAS over both wifi and ethernet - same problem.

18 Messages

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252 Points

1 y ago

I am facing exactly the same issue. Very often files sync are impacted by 'Unable to Connect to Network' message as shown in the screenshot attached. I am using Lightroom CC 3.2 in a mac Catalina 10.15.3. I am not using NAS but external HDs connected via USB.

Originally I have 720G to be transferred to Creative Cloud and since some days I could not cross the border of 305G meaning I still have 415G pending and I am afraid I will not be able to do it without your help pointing me to the correct direction for this issue to be solved.

If no other option, I will have to cancel my subscription as I will not able to properly work as I expected. This is really frustrating as this issue seems basic as it severely impacts the core feature of this product which is cloud-based :(

Please, your help bringing some light to this issue

Thank you!


18 Messages

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252 Points

One more precision: I am using 2 external HDs (via USB). From one I am taking all files in order to upload them to CC and, the other external HD, I use it as 'storage location for the originals' (set from Local Storage).

4 Messages

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104 Points

Had the same problem, unable to connect, with my Mac. After complaining on the Lightroom Facebook page I was contacted by Adobe support. Gave them control of my computer and had files and settings changed. WorKs OK now but still slow and not dependable 100%.
Lightroom seems to be an outdated and clunky program.
Not sure I will continue to use it going forward.

4 Messages

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132 Points

1 y ago

This reply was created from a merged topic originally titled Lightroom Desktop: Unable to connect to network.

Since last night I cannot access anything on lightroom CC desktop cloud it keeps saying Unable to connect to network. I have a Mac and have reinstalled the software, and definitely have internet connection.

6 Messages

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172 Points

1 y ago

I have the same problem.  Clearly connected to the internet (I'm typing this!) but Lightroom keeps telling me it has no internet connection. I've been trying to make a local copy of my cloud files for three days and after a while, it just grinds to a halt, even though my connection is working for everything else I'm doing.

15 Messages

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266 Points

1 y ago

I have this issue too (I also have my photos on a NAS).
Lightroom version 3.2.1 [ 20200403-1047-0e59df2 ] (Apr  3 2020)

If I close and open the syncing popup box, it flip-flops between showing unable to connect and showing the right info (most of the time it says unable to connect). I notice that the number of files syncing does appear to be going down (on the rare times it shows the right info), so it appears to still be working even though it is saying unable to connect to network.

6 Messages

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110 Points

1 y ago

I'm having same issue here - files saved on an external harddrive (not NAS).

Lightroom version: 3.2.1 [ 20200403-1047-0e59df2 ] (Apr  3 2020)

Was stuck on ~ 1,100 filed pending sync.  I added a few more to the library, which did sync, but am now stuck with the same number pending sync.

Any solution please?

Thanks

Adobe Administrator

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10.3K Messages

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137.7K Points

If you go to the Filter Bar and search Sync Status for Syncing, what appears in the image area?
Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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110 Points

Hi Rikk,

It shows all images, but with a black ring (upper right quarter blue) indicating that there is a process underway (but seems to just hang in this state).

Thanks

Adobe Administrator

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10.3K Messages

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137.7K Points

Click on one of those images and perform a trivial edit. Does it clear?
Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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110 Points

In does it drop out of the search results?  No, it doesn't

Adobe Administrator

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10.3K Messages

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137.7K Points

Next step, log into https://lightroom.adobe.com and perform a trivial edit on one of those files that shows in the syncing state. Does that cause it to sync?
Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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110 Points

Hi Rikk,

Thanks again for the suggestion - i hope the following makes sense, but i'm not 100% clear on your request:

- The photos which are showing in syncing state on the desktop don't appear in  https://lightroom.adobe.com (presumably because they're unsynced);
- Selecting a recent image, and editing it on https://lightroom.adobe.com, does sync back down to the desktop (but only after closing and re-opening the desktop program)

Thanks

Martin

48 Messages

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624 Points

1 y ago

I see the same with unable to connect to network.

Mac OS Catalina 10.15.4
Synology NAS used SMB 3 (signing yes or no doesn't matter https://support.apple.com/en-gb/HT205926)
Lightroom 3.2.1

As soon as the Netwok volume is not available, Lightroom connects with the cloud and works smoothly. But if the network volume is available, nothing works with Lightroom...

82 Messages

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1.3K Points

1 y ago

I’m facing this error since day one, which was the first release of Lightroom CC, I’ve reported it multiple times but unfortunately no fix has appeared yet.

48 Messages

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624 Points

1 y ago

It's crazy that Adobe doesn't want or isn't able to fix this issue. I saw only the solution to use iSCSI network volumes. But I haven't tried it yet.

Adobe Administrator

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10.3K Messages

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137.7K Points

Actually the problem is that we cannot reproduce the issue. We've opened a bug for investigation and all of the information on this forum post is feeding into that bug. 

There must be some subtle nuance that makes some hit this while most do not. We are trying to figure out what that is. We continue to investigate. 

Thank you for your patience. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

48 Messages

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624 Points

Can we do a screen sharing session together or with one of your developers? The call center from India couldn’t really help. The “standard process” delete library and redownload library from cloud doesn’t work with local storage on NAS. She also tried some settings, but the settings didn’t help. It wasn’t really technical settings. A very technical support would be helpful!

6 Messages

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172 Points

Or send logs?  Or something? Because I can reproduce it at will: It happens 100% of the time. 
Please tell me where to send logs if it would help.

15 Messages

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266 Points

Yeah I've never been asked to send logs, surely logs from as many users as possible would help identify a common element?

1 Message

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80 Points

Same! I've never used a NAS, but have originals on a external USB drive attached to a Mac

Adobe Administrator

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10.3K Messages

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137.7K Points

Thanks to you all for the offers. We've collected logs from several users. If we need more, we will come back to you. 

Thank you for your patience. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

48 Messages

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624 Points

How long should we be patient? I can answer just for myself, but this issues is there from the first day since 7 to 8 months. Sorry for this question, but how slow is the adobe bug fixing team? From my point of view there haven't been collected enough logs otherwise there should be solution available already!

48 Messages

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624 Points

The problem can also be Mac OS Catalina, but this would also a "solution".

48 Messages

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624 Points

https://discussions.apple.com/thread/250757128 It's about iPhoto but from the setting it's the same. And originally this was one reason, why I changed to Adobe...

48 Messages

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624 Points

How your externals are formatted?

External: Btrfs, ext4, ext3, FAT, NTFS, HFS+, exFAT4

48 Messages

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624 Points

My synology volumes are btrfs formatted. Is this maybe the problem?

Adobe Administrator

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10.3K Messages

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137.7K Points

I am formatted btrfs and having no issues so I suspect the difference lies elsewhere. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

15 Messages

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266 Points

My QNAP is ext4.

What connection method is everyone affected using (AFP / SMB1/2/3 / NFS)? I'm on AFP. Issue happens over both wifi and ethernet. I'm on Catalina.

I notice that depending on how I connect to it, Lightroom can think I've moved the folder. E.g. If I connect by clicking the server in Finder and mounting the folder, that's one way. But if I connect via the "connect to server" dialogue, even while still using AFP, and mount the same directory, Lightroom will say the drive is not connected, and if I repoint it at the folder, which is the exact same path, Lightroom will think I've pointed at a new folder and attempt to move my entire library again. I don't know if this is relevant or not, but it is strange behaviour given the path is identical.

15 Messages

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266 Points

Also out of interest, does anyone here also have this problem, where you can't import using the SD card option (which also only seems to affect network drives)? I wonder if there is some underlying permissions issue in LRCC. https://feedback.photoshop.com/photoshop_family/topics/import-error-files-could-not-be-downloaded

48 Messages

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624 Points

Directly after the start Lightroom shows active connection to the cloud/network but after 2 or 3 seconds the connection is lost. Probably when Lightroom recognise the network volume and then its over...

48 Messages

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624 Points

@Rikk what are your NAS settings? SMB? What operating system are you using?

Adobe Administrator

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10.3K Messages

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137.7K Points

Windows 10 and Mac 10.14.6 (both hooked to same Nas but using different virtual drives)
Mac Uses SMB
Adobe Photography Products

Quality Engineering - Customer Advocacy

48 Messages

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624 Points

Can you update to Mac OS X Catalina latest version 10.15.4? And see if it still works?

Adobe Administrator

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10.3K Messages

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137.7K Points

No. This machine cannot be updated. I do have a separate MBPr that is 10.15.4 that is configured for a different catalog (Adobe ID). It works fine also. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

48 Messages

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624 Points

hmmmm..., I just found this but haven’t tried it:
https://discussions.apple.com/thread/...

48 Messages

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624 Points

@Rikk What do you think about this behaviour?

Directly after the start Lightroom shows active connection to the cloud/network but after 2 or 3 seconds the connection is lost. Probably when Lightroom recognise the network volume and then its over...

@ALL Has someone exactly the same pattern?

Adobe Administrator

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10.3K Messages

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137.7K Points

Thanks for the continued detailed updates Moe. This thread is ported directly into our bug where we are investigating this issue. The more information we have the better. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

48 Messages

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624 Points

@Rikk btw Lightroom Classic tries to sync all >100k photos also and nothing happens/changes since months. Any ideas?

Let me suggest it again, lets do skype/zoom session together with some of your developers and users from this forum.

I don't have the feeling that we move forward here... If you have a different view, please tell me.

48 Messages

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624 Points

As soon as the network drive is not available, Lightroom (not Classic) works with the cloud smoothly. I see the read information about the missing drive as workaround sign :).