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2 Messages

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272 Points

Thu, Nov 7, 2019 11:18 PM

Lightroom Desktop 3.0: Keeps saying 'Unable to Connect to Network'

Trying to switch to Lightroom CC but I keep getting 'Unable to Connect to Network' in sync status. If I restart the application it might work for 50-60 photos and then returns to this error message. I'm trying to sync ~12K mobile photos before another 40K RAW images so obviously need to be able to let this run in the background and over night. Have tried restarting the computer as well to no luck.

Any other suggestions on what I can try?

Setup 
  • Home computer
  • Windows 10 Desktop
  • Wifi Connection (verified internet is working)
  • Selected option to store original files on a NAS (synology, used a mapped drive)
Lightroom version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL Version: 1.11.0.8
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. X570 AORUS PRO WIFI / AMD Ryzen 7 3700X 8-Core Processor             
Logical processor count: 16
Processor speed: 3.5 GHz
Built-in memory: 32717.1 MB
Real memory available to Lightroom: 32717.1 MB
Real memory used by Lightroom: 940.1 MB (2.8%)
Virtual memory used by Lightroom: 1770.9 MB
Memory cache size: 1752.1 MB
Internal Camera Raw version: 12.0 [ 321 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16358MB (0%)
Camera Raw real memory: 0MB / 32717MB (0%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No


Graphics Processor Info: DirectX: NVIDIA GeForce RTX 2060 SUPER (26.21.14.3170) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true


Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\adam\AppData\Roaming\Adobe\Lightroom CC



-Adam

Responses

Champion

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5.8K Messages

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102.2K Points

10 months ago

My suspicion is that it's because the originals are on the NAS. It's an issue that Adobe hasn't been able to reproduce in-house yet, but I've seen on my own machine and I've heard reported by a few others too. 

2 Messages

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272 Points

10 months ago

I think you're right. I moved the location of my originals to C: drive and voila - everything now works. Not ideal but I can manage for now, hopefully Adobe figures out a solution for mapped network drives.

Thx!

4 Messages

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132 Points

10 months ago

Im having the same issues. Im not tech minded to struggling to fix this issue. It keeps saying 'unable to connect to the network'

48 Messages

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624 Points

9 months ago

I am having the same issue.

7.9K Messages

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114.5K Points

Please go to Help>System Info... and get us your installed Lightroom Version Number. 

Adobe Photography Products
Quality Engineer: Customer Advocacy

48 Messages

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624 Points

This is my version Lightroom-Version: 3.1 [ 20191126-2330-434c343 ] (Nov 27 2019)

7.9K Messages

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114.5K Points

Have you checked firewall settings on your local machine (and network) to ensure that nothing is block the Adobe files from accessing the net?

Adobe Photography Products
Quality Engineer: Customer Advocacy

1 Message

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60 Points

Can say that I experienced issues even after manually disabling all MSFT Firewalls and security.

7.9K Messages

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114.5K Points

@Adam - if you unmount your Nas are you able to connect normally?

Adobe Photography Products
Quality Engineer: Customer Advocacy

2 Messages

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114 Points

8 months ago

I have the same issue on mac with Lightroom CC v3.1 and probably found how to fix it. At least it worked for me immediately.

1. Delete "Lightroom Library.lrlibrary" (Lightroom Setting -> Local Storage -> Storage location for original:)
2. Restart Lightroom CC

I've permanently deleted "Lightroom Library.lrlibrary" with previews and setting. "Pictures" is a default path to it for mac. After restart Lightroom pull my albums and photos just like the web and mobile apps. I've checked my Picture folder and found the new one version of "Lightroom Library.lrlibrary" which was created by Lightroom automatically.

NOTE: This happened after last update. I've quit Lightroom while it's freezed "housekeeping" at 48% for half an hour. May be I've aborted update process and crashed "Lightroom Library.lrlibrary".

18 Messages

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252 Points

Hi. Anyone else tried this procedure with success?

I could not find this 'Lightroom Library.lrlibrary' file in my mac. Any help?

Thank you

2 Messages

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114 Points

Hi Frank!

I've found the location of this file in Lightroom settings. Go to "Lightroom Setting -> Local Storage" and check a content of "Storage location for original". There should be a wanted folder

2 Messages

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98 Points

This worked for me.  Somehow the file was corrupted and causing the issue.  Rebuilding the file solved it. 

15 Messages

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266 Points

I don't fully understand this. So you are suggesting deleting the local Lightroom library file? e.g. "/Pictures/Lightroom Library.lrlibrary"? Would I be right in thinking this would only be safe to do if your entire library is already backed up to the cloud? If it isn't all uploaded and you delete the file, wouldn't Lightroom lose any knowledge of the files stored on the NAS?

1 Message

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62 Points

This worked. Thank you very much Ivan.

116 Messages

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2.9K Points

8 months ago

For those of you seeing this error, does it happen after the computer has gone to sleep?

18 Messages

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252 Points

I thought the same Julie but, I noticed it also happen when the screen is still active. 

15 Messages

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266 Points

Hi Julie I started my computer from fresh, connected to the NAS, opened Lightroom and within seconds the message had changed to "unable to connect to network. I tried connecting to the NAS over both wifi and ethernet - same problem.

18 Messages

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252 Points

7 months ago

I am facing exactly the same issue. Very often files sync are impacted by 'Unable to Connect to Network' message as shown in the screenshot attached. I am using Lightroom CC 3.2 in a mac Catalina 10.15.3. I am not using NAS but external HDs connected via USB.

Originally I have 720G to be transferred to Creative Cloud and since some days I could not cross the border of 305G meaning I still have 415G pending and I am afraid I will not be able to do it without your help pointing me to the correct direction for this issue to be solved.

If no other option, I will have to cancel my subscription as I will not able to properly work as I expected. This is really frustrating as this issue seems basic as it severely impacts the core feature of this product which is cloud-based :(

Please, your help bringing some light to this issue

Thank you!


18 Messages

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252 Points

One more precision: I am using 2 external HDs (via USB). From one I am taking all files in order to upload them to CC and, the other external HD, I use it as 'storage location for the originals' (set from Local Storage).

4 Messages

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104 Points

Had the same problem, unable to connect, with my Mac. After complaining on the Lightroom Facebook page I was contacted by Adobe support. Gave them control of my computer and had files and settings changed. WorKs OK now but still slow and not dependable 100%.
Lightroom seems to be an outdated and clunky program.
Not sure I will continue to use it going forward.

4 Messages

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132 Points

6 months ago

This reply was created from a merged topic originally titled Lightroom Desktop: Unable to connect to network.

Since last night I cannot access anything on lightroom CC desktop cloud it keeps saying Unable to connect to network. I have a Mac and have reinstalled the software, and definitely have internet connection.

5 Messages

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162 Points

6 months ago

I have the same problem.  Clearly connected to the internet (I'm typing this!) but Lightroom keeps telling me it has no internet connection. I've been trying to make a local copy of my cloud files for three days and after a while, it just grinds to a halt, even though my connection is working for everything else I'm doing.

15 Messages

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266 Points

5 months ago

I have this issue too (I also have my photos on a NAS).
Lightroom version 3.2.1 [ 20200403-1047-0e59df2 ] (Apr  3 2020)

If I close and open the syncing popup box, it flip-flops between showing unable to connect and showing the right info (most of the time it says unable to connect). I notice that the number of files syncing does appear to be going down (on the rare times it shows the right info), so it appears to still be working even though it is saying unable to connect to network.

6 Messages

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110 Points

5 months ago

I'm having same issue here - files saved on an external harddrive (not NAS).

Lightroom version: 3.2.1 [ 20200403-1047-0e59df2 ] (Apr  3 2020)

Was stuck on ~ 1,100 filed pending sync.  I added a few more to the library, which did sync, but am now stuck with the same number pending sync.

Any solution please?

Thanks

7.9K Messages

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114.5K Points

If you go to the Filter Bar and search Sync Status for Syncing, what appears in the image area?

Adobe Photography Products
Quality Engineer: Customer Advocacy

6 Messages

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110 Points

Hi Rikk,

It shows all images, but with a black ring (upper right quarter blue) indicating that there is a process underway (but seems to just hang in this state).

Thanks

7.9K Messages

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114.5K Points

Click on one of those images and perform a trivial edit. Does it clear?

Adobe Photography Products
Quality Engineer: Customer Advocacy

6 Messages

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110 Points

In does it drop out of the search results?  No, it doesn't

7.9K Messages

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114.5K Points

Next step, log into https://lightroom.adobe.com and perform a trivial edit on one of those files that shows in the syncing state. Does that cause it to sync?

Adobe Photography Products
Quality Engineer: Customer Advocacy

48 Messages

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624 Points

5 months ago

I see the same with unable to connect to network.

Mac OS Catalina 10.15.4
Synology NAS used SMB 3 (signing yes or no doesn't matter https://support.apple.com/en-gb/HT205926)
Lightroom 3.2.1

As soon as the Netwok volume is not available, Lightroom connects with the cloud and works smoothly. But if the network volume is available, nothing works with Lightroom...

82 Messages

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1.3K Points

5 months ago

I’m facing this error since day one, which was the first release of Lightroom CC, I’ve reported it multiple times but unfortunately no fix has appeared yet.

48 Messages

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624 Points

5 months ago

It's crazy that Adobe doesn't want or isn't able to fix this issue. I saw only the solution to use iSCSI network volumes. But I haven't tried it yet.

7.9K Messages

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114.5K Points

Actually the problem is that we cannot reproduce the issue. We've opened a bug for investigation and all of the information on this forum post is feeding into that bug. 

There must be some subtle nuance that makes some hit this while most do not. We are trying to figure out what that is. We continue to investigate. 

Thank you for your patience. 

Adobe Photography Products
Quality Engineer: Customer Advocacy

48 Messages

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624 Points

Can we do a screen sharing session together or with one of your developers? The call center from India couldn’t really help. The “standard process” delete library and redownload library from cloud doesn’t work with local storage on NAS. She also tried some settings, but the settings didn’t help. It wasn’t really technical settings. A very technical support would be helpful!

5 Messages

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162 Points

Or send logs?  Or something? Because I can reproduce it at will: It happens 100% of the time. 
Please tell me where to send logs if it would help.

15 Messages

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266 Points

Yeah I've never been asked to send logs, surely logs from as many users as possible would help identify a common element?

1 Message

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80 Points

Same! I've never used a NAS, but have originals on a external USB drive attached to a Mac