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10 Messages

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350 Points

Sun, Aug 18, 2019 12:12 AM

Solved

Lightroom Desktop: 1 Syncing Photo Never Syncs

I have a problem with Lightroom CC (for Windows 10) perpetually showing that it is "Syncing 1 photo" (see screenshot below).

It seems that all my photos are synced, however. When I filter to show "Syncing" photos, no photos appear (see screenshot below). All my photos are in albums, and all my albums have the blue icon indicating that all photos in them are "Synced and stored locally." All my devices with Lightroom installed (including on the web) show the same number of total images.

I checked my diagnostic log. Under "Sync/Error Assets" an asset ID is listed. I found that asset ID in Managed Catalog.mcat and noted the associated filename. A photo with that filename no longer exists in Lightroom CC or my local backup drive. I had permanently deleted that file (i.e., I deleted the file and then also permanently deleted it from "Deleted Items"). When I tried to re-import an image with that same filename (just for testing purposes), Lightroom CC warned me about the duplicate image.

It seems that there might be a catalog database entry, but no image file to sync, hence the perpetual syncing. Does anyone know a way to remedy this situation (without taking unnecessarily drastic measures)? Thank you!

Steps I have taken unsuccessfully, thus far: Restart the program, restart my computer, pause/resume syncing, uninstall/reinstall Lightroom CC, install the prior version (2.3). Someone on a support chat suggested that I delete the local Managed Catalog files and let everything re-sync down from the web, but I do not want to do that if I don't have to (that solution seems unnecessarily drastic for such a relatively minor glitch).







 Note: This conversation was created from a reply on: Lightroom CC: Syncing stuck forever.

Responses

Adobe Administrator

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8.1K Messages

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116.9K Points

a year ago

Mike, 

Are you still stuck with one image syncing?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

10 Messages

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350 Points

Yes.

Adobe Administrator

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8.1K Messages

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116.9K Points

A note form the engineer who reviewed your diagnostic log: 

"If they are I would recommend they use LrWeb to go to Sync Issues and delete the asset and then delete it again from the trash."
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

10 Messages

 • 

350 Points

Lightroom web doesn't show any sync issues (see below).

After further research, I believe that the asset ID I mentioned in our correspondence was a stack identifier, not an ID for an image. I found the asset ID listed under the diagnostic log's "Sync/Error Assets" in the Managed Catalog as part of this path:

/v2/catalogs/{Catalog ID}/stacks/{Problematic Asset ID}/assets/{Another Asset ID}



Adobe Administrator

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8.1K Messages

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116.9K Points

Sent you a private message...
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

260 Messages

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4.7K Points

Having this issue too. Lr Desktop showing one photo sync pending, filtering only syncing pictures gives me a black hole page.
On Lr web, no syncing issues.

1 Message

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62 Points

a year ago

I'm on a mac, and have been stuck for 3 days on one photo syncing.  Any help would be appreciated.

Adobe Administrator

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8.1K Messages

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116.9K Points

If you review the image at https://lightroom.adobe.com, it should give you instructions about the state of the image and which client is stuck. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

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8.1K Messages

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116.9K Points

a year ago

Thanks for the additional info Mike. We've filed a bug with sync team to review. In the meanwhile the cloud team is going to try to fix your account on the backend. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

10 Messages

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350 Points

I was able to fix this issue. I sent you an email with some details on what worked. I can also provide more details, if they would be helpful to your team. Thank you very much for your help in solving this issue.

10 Messages

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350 Points

a year ago

I was able to fix this issue where Lightroom showed that it was perpetually syncing one photo. Here are steps I followed to fix my issue:

  • My Lightroom diagnostic log showed an asset ID under the "Sync/Error Assets" section
  • I was able to glean from a rudimentary text-based search through one of my catalog files that the asset ID referred to a stack, not an image/video asset
  • I copied my Managed Catalog.wfindex database file located in C:\Users\{username}\AppData\Local\Adobe\Lightroom CC\Data\{Catalog ID}\ (on Windows 10) to my SQLite directory. (SQLite is open-source database software.)
  • I used SQLite to query the "assets" and "stack_assets" tables in my copied catalog database
  • I discovered two existing images still associated with the problematic stack ID (there would've been at least three images originally associated with it—probably four)
  • I deleted those two images from my library in Lightroom
  • Lightroom stopped trying to sync one photo
  • I successfully re-imported (and synced) the two images I had deleted

This is pure conjecture, but thinking back to when this issue first arose, the cause might've been a flurry of activity that might not have allowed Lightroom's sync operation to catch up. I had just imported a large number of images. I was going through the newly imported images and stacking quite a few sets of bracketed images and creating HDR files from the images in the stacks. I also permanently deleted a few of the HDR images soon after I created them, including one that would've been in the problematic stack. Perhaps permanently deleting that image confused Lightroom as it tried to catch up with all my activity?

6 Messages

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130 Points

10 months ago

I've just installed Lightroom via the Mac App Store and face the same issue. It's syncing forever one photo. Already rebooted and removed deleted photos permanently but all in vain.

Adobe Administrator

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If you click on the Filter Icon and use the Sync Status pulldown you should be able to see the single stuck image. Try editing it slightly and then moving to a different image to see if it becomes unstuck. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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130 Points

Hi Rikk, thanks for your help. I've followed your guidance but strangely it's showing 'Oh no! A black hole.' when I put the filter on 'Syncing'. I'm in 'All Photos' and not in an album. Do you know another way to find the picture causing the issue?

Adobe Administrator

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It is possible the syncing image is coming from the cloud into Lightroom. Go to https:/lightroom.adobe.com and log in with your Adobe ID and see if you have a system album labeled "Sync Errors" or similar. It may be able to identify and give you instructions for clearing the sync. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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130 Points

There are no system albums, only the ones I've created. I also never used the web interface to add pictures.

Adobe Administrator

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There should be an All Photos and a Deleted Items System Album at minimum.  The Sync errors normally appears between them. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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60 Points

9 months ago

Hi everyone,

I have been struggling with the same problem for some days. I migrated my Lightroom Classic catalog to the cloud-based Lightroom a couple of weeks ago. It took some time to upload my ~65k images, and has now finished, apart from 2 remaining photos which have been 'syncing' forever.

I tried several things:
  • I first tried to identify the 2 misbehaving items in the Lightroom desktop application on my mac, which had performed the migration. Selecting the "syncing"-filter showed me 0 results, and holding alt/option while clicking the cloud icon in the upper right corner doesn't do anything for me.
  • Scrolling through 65k photos to try to find the 2 syncing signs is not a viable option, so I skipped this approach.
  • I followed the approach described by Mike, by locating my Managed Catalog.wfindex database and opening it up in an SQL program to research the database. In my case, it appears as if the two problematic assets (which Asset ID's I could find in a diagnostic report I let Lightroom build) are stacks, just as was the case for Mike. My problem however, is that the Assets that are supposed to be in de stacks (the images, I assume), are nowhere to be found in the Asset-table in the database. I therefore still remain clueless as to where this is going wrong.
I'd be glad to hear any tips from you guys, or better yet, some help. It's a complicated issue, and I'd be very happy to make peace with my ever-turning syncing symbol.

Cheers,

Ewout

Adobe Administrator

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8.1K Messages

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116.9K Points

Received your log and forwarded to engineering for review. Stand by.
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

14 Messages

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228 Points

2 months ago

Hi all,

I'm facing the same issue since a couple of days.

Followed instructions from above, deleted the pictures that was causing the issue, restarted LRC but now syncing is stuck on 10 remaining pictures with no apparent sync issues/ errors.

As some people indicated in the past: I'd be glad to hear any tips from you guys, or better yet, some help. It's a complicated issue, and I'd be very happy to make peace with my ever-turning syncing symbol.

Kind regards,
Dieter


Adobe Administrator

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116.9K Points

Dieter,

Please go to Help>System Info... and get us the exact installed version number of your software. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

14 Messages

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228 Points

Lightroom Classic version: 9.4 [ 202008061458-dbb2971e ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.18363

Adobe Administrator

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8.1K Messages

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116.9K Points

You have Lightroom Classic - the thread to which you posted was for Lightroom Desktop - a different product.

Please reference the new conversation here: Lightroom Classic: 10 Pictures do not sync.
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

 • 

62 Points

2 months ago

Also facing this issue—stuck on 1 photo syncing forever. Haven't been able to track down any sync errors or corrupted files (although my library is ~70,000 so hard to find by scrolling if that's the only way left). Any ideas?

14 Messages

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262 Points

2 months ago

Here's how I fixed it:

Lightroom: Fix Never Ending Sync

  1. In Lightroom Desktop

    1. Edit > Preferences...

    2. With your cursor on Account..... ALT > Click

    3. Click on “Diagnostic Log”

    4. In the Dialog Box that appears Click “Generate Log”

    5. When you see a new Dialog Box that says “Diagnostic Log Generated”

      1. Click on “Show in Explorer”

    6. Open Log in Chrome (or some other method you use to open text files.) by double clicking on it.

    7. Click on... “Collapse ALL Sections”

    8. Scroll down to “Syncing and Error Assets”

      1. You should see a table with the photos that will not sync.

      2. Search LR for the photos in the table

      3. Export the problem photos Original or TIFF

      4. Delete the photos from LR

      5. Permanently delete the photos from the Deleted Album

  2. Done


14 Messages

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228 Points

Dear David, 

thank you for the assistance.

I followed every step and searched in this log but there are no Syncing and Error Assets... Find- instruction also give 0 as result

Kind regards,
Dieter

8 Messages

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190 Points

@david_quillman I did that a few times, each time getting more and more images in the report... so far I only reduced the counter of un-synced photos from 5 to 4... 

8 Messages

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190 Points

@david_quillman I did few more iterations and removed few more and now I'm finally fully synced. Thanks man.

8 Messages

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190 Points

12 days ago

@Rikk I've emailed you my log.