mike_4wxdjny1vl8ga's profile

10 Messages

 • 

350 Points

Sun, Aug 18, 2019 12:12 AM

Lightroom Desktop: 1 Syncing Photo Never Syncs

I have a problem with Lightroom CC (for Windows 10) perpetually showing that it is "Syncing 1 photo" (see screenshot below).

It seems that all my photos are synced, however. When I filter to show "Syncing" photos, no photos appear (see screenshot below). All my photos are in albums, and all my albums have the blue icon indicating that all photos in them are "Synced and stored locally." All my devices with Lightroom installed (including on the web) show the same number of total images.

I checked my diagnostic log. Under "Sync/Error Assets" an asset ID is listed. I found that asset ID in Managed Catalog.mcat and noted the associated filename. A photo with that filename no longer exists in Lightroom CC or my local backup drive. I had permanently deleted that file (i.e., I deleted the file and then also permanently deleted it from "Deleted Items"). When I tried to re-import an image with that same filename (just for testing purposes), Lightroom CC warned me about the duplicate image.

It seems that there might be a catalog database entry, but no image file to sync, hence the perpetual syncing. Does anyone know a way to remedy this situation (without taking unnecessarily drastic measures)? Thank you!

Steps I have taken unsuccessfully, thus far: Restart the program, restart my computer, pause/resume syncing, uninstall/reinstall Lightroom CC, install the prior version (2.3). Someone on a support chat suggested that I delete the local Managed Catalog files and let everything re-sync down from the web, but I do not want to do that if I don't have to (that solution seems unnecessarily drastic for such a relatively minor glitch).







 Note: This conversation was created from a reply on: Lightroom CC: Syncing stuck forever.

Responses

Adobe Administrator

 • 

10.5K Messages

 • 

140K Points

2 y ago

Mike, 

Are you still stuck with one image syncing?
Adobe Photography Products

Quality Engineering - Customer Advocacy

10 Messages

 • 

350 Points

Yes.

Adobe Administrator

 • 

10.5K Messages

 • 

140K Points

A note form the engineer who reviewed your diagnostic log: 

"If they are I would recommend they use LrWeb to go to Sync Issues and delete the asset and then delete it again from the trash."
Adobe Photography Products

Quality Engineering - Customer Advocacy

10 Messages

 • 

350 Points

Lightroom web doesn't show any sync issues (see below).

After further research, I believe that the asset ID I mentioned in our correspondence was a stack identifier, not an ID for an image. I found the asset ID listed under the diagnostic log's "Sync/Error Assets" in the Managed Catalog as part of this path:

/v2/catalogs/{Catalog ID}/stacks/{Problematic Asset ID}/assets/{Another Asset ID}



Adobe Administrator

 • 

10.5K Messages

 • 

140K Points

Sent you a private message...
Adobe Photography Products

Quality Engineering - Customer Advocacy

271 Messages

 • 

4.8K Points

Having this issue too. Lr Desktop showing one photo sync pending, filtering only syncing pictures gives me a black hole page.
On Lr web, no syncing issues.

Adobe Administrator

 • 

10.5K Messages

 • 

140K Points

You should probably send me a diagnostic log:

Preferences>Account and hold down the option key to reveal the button. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

271 Messages

 • 

4.8K Points

Yep, I have it generated, here's the OneDrive link https://1drv.ms/u/s!AsgF9JUMzDPSi6lUrOMTW4VOnXEV3Q?e=HWAcsI


Adobe Administrator

 • 

10.5K Messages

 • 

140K Points

General Approach to find/fix stuck asset:


1)  Use the syncing filter on the search panel to find the asset, if found make an edit to it (i.e. adjust tint in a meaningless amount) and it should sync.


2) Look through the trash for an asset with a syncing indicator and restore and re-delete the asset, or just permanently delete it.  (search doesn't find anything in the trash)


3) Try running Lightroom Web and see if the asset shows up in the sync issues section.  If it does it will show the filename. The user can see the filename of the asset that is pending and can either try and search for the asset in LrDesktop or delete the asset using LrWeb and re-import it if they still have access to the file.


4) In LrWeb look in the deleted folder for an incomplete asset.  If it is there permanently delete the asset.

If you send the the Mini Report instead of the diagnostic log, we can identify the stuck asset much easier. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

271 Messages

 • 

4.8K Points

Thank you Rikk, it was hidden in the trash. Permanently deleted and stuck sync is gone.

13 Messages

 • 

210 Points

I have this issue. I found that using LRweb there was a file stuck trying to sync from an old phone. I have deleted that issue in LRWeb but it has not fixed my desktop machine on Windows 10. What can I do to get rid of the issue

1 Message

 • 

62 Points

2 y ago

I'm on a mac, and have been stuck for 3 days on one photo syncing.  Any help would be appreciated.

Adobe Administrator

 • 

10.5K Messages

 • 

140K Points

If you review the image at https://lightroom.adobe.com, it should give you instructions about the state of the image and which client is stuck. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

 • 

10.5K Messages

 • 

140K Points

2 y ago

Thanks for the additional info Mike. We've filed a bug with sync team to review. In the meanwhile the cloud team is going to try to fix your account on the backend. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

10 Messages

 • 

350 Points

I was able to fix this issue. I sent you an email with some details on what worked. I can also provide more details, if they would be helpful to your team. Thank you very much for your help in solving this issue.

10 Messages

 • 

350 Points

2 y ago

I was able to fix this issue where Lightroom showed that it was perpetually syncing one photo. Here are steps I followed to fix my issue:

  • My Lightroom diagnostic log showed an asset ID under the "Sync/Error Assets" section
  • I was able to glean from a rudimentary text-based search through one of my catalog files that the asset ID referred to a stack, not an image/video asset
  • I copied my Managed Catalog.wfindex database file located in C:\Users\{username}\AppData\Local\Adobe\Lightroom CC\Data\{Catalog ID}\ (on Windows 10) to my SQLite directory. (SQLite is open-source database software.)
  • I used SQLite to query the "assets" and "stack_assets" tables in my copied catalog database
  • I discovered two existing images still associated with the problematic stack ID (there would've been at least three images originally associated with it—probably four)
  • I deleted those two images from my library in Lightroom
  • Lightroom stopped trying to sync one photo
  • I successfully re-imported (and synced) the two images I had deleted

This is pure conjecture, but thinking back to when this issue first arose, the cause might've been a flurry of activity that might not have allowed Lightroom's sync operation to catch up. I had just imported a large number of images. I was going through the newly imported images and stacking quite a few sets of bracketed images and creating HDR files from the images in the stacks. I also permanently deleted a few of the HDR images soon after I created them, including one that would've been in the problematic stack. Perhaps permanently deleting that image confused Lightroom as it tried to catch up with all my activity?

6 Messages

 • 

130 Points

1 y ago

I've just installed Lightroom via the Mac App Store and face the same issue. It's syncing forever one photo. Already rebooted and removed deleted photos permanently but all in vain.

Adobe Administrator

 • 

10.5K Messages

 • 

140K Points

If you click on the Filter Icon and use the Sync Status pulldown you should be able to see the single stuck image. Try editing it slightly and then moving to a different image to see if it becomes unstuck. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

 • 

130 Points

Hi Rikk, thanks for your help. I've followed your guidance but strangely it's showing 'Oh no! A black hole.' when I put the filter on 'Syncing'. I'm in 'All Photos' and not in an album. Do you know another way to find the picture causing the issue?

Adobe Administrator

 • 

10.5K Messages

 • 

140K Points

It is possible the syncing image is coming from the cloud into Lightroom. Go to https:/lightroom.adobe.com and log in with your Adobe ID and see if you have a system album labeled "Sync Errors" or similar. It may be able to identify and give you instructions for clearing the sync. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

 • 

130 Points

There are no system albums, only the ones I've created. I also never used the web interface to add pictures.

Adobe Administrator

 • 

10.5K Messages

 • 

140K Points

There should be an All Photos and a Deleted Items System Album at minimum.  The Sync errors normally appears between them. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

 • 

130 Points

Sorry, I only looked amongst my albums. However, there's no system album between All Photos and Deleted Items :(

Adobe Administrator

 • 

10.5K Messages

 • 

140K Points

With the 7 files in your deleted items, are you attached to any of them or could you do a final purge and eliminate them? Or restore them perhaps? It would be a good troubleshooting step.
Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

 • 

130 Points

I've purged them but unfortunately the sync issue remains

Adobe Administrator

 • 

10.5K Messages

 • 

140K Points

Then it is time to get a log from you. I will send you instructions. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

 • 

130 Points

Thanks Rikk! Problem is solved. It was just a matter of spotting the picture causing the trouble.

Adobe Administrator

 • 

10.5K Messages

 • 

140K Points

Glad you resolved it.
Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

 • 

60 Points

1 y ago

Hi everyone,

I have been struggling with the same problem for some days. I migrated my Lightroom Classic catalog to the cloud-based Lightroom a couple of weeks ago. It took some time to upload my ~65k images, and has now finished, apart from 2 remaining photos which have been 'syncing' forever.

I tried several things:
  • I first tried to identify the 2 misbehaving items in the Lightroom desktop application on my mac, which had performed the migration. Selecting the "syncing"-filter showed me 0 results, and holding alt/option while clicking the cloud icon in the upper right corner doesn't do anything for me.
  • Scrolling through 65k photos to try to find the 2 syncing signs is not a viable option, so I skipped this approach.
  • I followed the approach described by Mike, by locating my Managed Catalog.wfindex database and opening it up in an SQL program to research the database. In my case, it appears as if the two problematic assets (which Asset ID's I could find in a diagnostic report I let Lightroom build) are stacks, just as was the case for Mike. My problem however, is that the Assets that are supposed to be in de stacks (the images, I assume), are nowhere to be found in the Asset-table in the database. I therefore still remain clueless as to where this is going wrong.
I'd be glad to hear any tips from you guys, or better yet, some help. It's a complicated issue, and I'd be very happy to make peace with my ever-turning syncing symbol.

Cheers,

Ewout

Adobe Administrator

 • 

10.5K Messages

 • 

140K Points

Received your log and forwarded to engineering for review. Stand by.
Adobe Photography Products

Quality Engineering - Customer Advocacy

14 Messages

 • 

228 Points

9 m ago

Hi all,

I'm facing the same issue since a couple of days.

Followed instructions from above, deleted the pictures that was causing the issue, restarted LRC but now syncing is stuck on 10 remaining pictures with no apparent sync issues/ errors.

As some people indicated in the past: I'd be glad to hear any tips from you guys, or better yet, some help. It's a complicated issue, and I'd be very happy to make peace with my ever-turning syncing symbol.

Kind regards,
Dieter


Adobe Administrator

 • 

10.5K Messages

 • 

140K Points

Dieter,

Please go to Help>System Info... and get us the exact installed version number of your software. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

14 Messages

 • 

228 Points

Lightroom Classic version: 9.4 [ 202008061458-dbb2971e ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.18363

Adobe Administrator

 • 

10.5K Messages

 • 

140K Points

You have Lightroom Classic - the thread to which you posted was for Lightroom Desktop - a different product.

Please reference the new conversation here: Lightroom Classic: 10 Pictures do not sync.
Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

 • 

62 Points

9 m ago

Also facing this issue—stuck on 1 photo syncing forever. Haven't been able to track down any sync errors or corrupted files (although my library is ~70,000 so hard to find by scrolling if that's the only way left). Any ideas?

14 Messages

 • 

262 Points

9 m ago

Here's how I fixed it:

Lightroom: Fix Never Ending Sync

  1. In Lightroom Desktop

    1. Edit > Preferences...

    2. With your cursor on Account..... ALT > Click

    3. Click on “Diagnostic Log”

    4. In the Dialog Box that appears Click “Generate Log”

    5. When you see a new Dialog Box that says “Diagnostic Log Generated”

      1. Click on “Show in Explorer”

    6. Open Log in Chrome (or some other method you use to open text files.) by double clicking on it.

    7. Click on... “Collapse ALL Sections”

    8. Scroll down to “Syncing and Error Assets”

      1. You should see a table with the photos that will not sync.

      2. Search LR for the photos in the table

      3. Export the problem photos Original or TIFF

      4. Delete the photos from LR

      5. Permanently delete the photos from the Deleted Album

  2. Done


14 Messages

 • 

228 Points

Dear David, 

thank you for the assistance.

I followed every step and searched in this log but there are no Syncing and Error Assets... Find- instruction also give 0 as result

Kind regards,
Dieter

8 Messages

 • 

190 Points

@david_quillman I did that a few times, each time getting more and more images in the report... so far I only reduced the counter of un-synced photos from 5 to 4... 

8 Messages

 • 

190 Points

@david_quillman I did few more iterations and removed few more and now I'm finally fully synced. Thanks man.

8 Messages

 • 

190 Points

8 m ago

@Rikk I've emailed you my log.

1 Message

 • 

60 Points

4 m ago

@Rikk  i facing the same issue too. how do i send you the log? email?

1 Message

 • 

60 Points

3 m ago

@Rikk I'm facing the same issue: 1 photo stuck in sync, no photos show up when I filter on "syncing" sync status, no sync issues show up on LR web, all deleted photos have been permanently deleted. Can I send you my log? If so, how?

271 Messages

 • 

4.8K Points

2 m ago

I ran into this issue once more. But this time there is nothing hidden in trash, no syncing issue in LR web and Reset Lightroom preferences did not work too. In log I found in Syncing and Error asstets this:

I do remember the photo of this file name. I deleted it like 2 days ago. So LR is trying to sync something that does not exist (nor in trash which is empty).

Adobe Administrator

 • 

10.5K Messages

 • 

140K Points

@dwbmb A diagnostic log would be needed to diagnose.

Close Lightroom 

Open Lightroom

Do nothing for 60 seconds and confirm the sync is still stuck

For LrDesktop

Go to Preferences

Account Section

Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear.

Adobe Photography Products

Quality Engineering - Customer Advocacy

271 Messages

 • 

4.8K Points

@Rikk You got it on your email.

271 Messages

 • 

4.8K Points

Thank you @Rikk , Script worked instantly.

4 Messages

 • 

92 Points

Is there something more you can share about this? I have exactly the same with 8 files, also Pano files with the same info in the log, also recently deleted from the cloud, trash is empty.

8 Messages

 • 

194 Points

I can share what worked for me. Some details: I'm on a Mac, and I have Lightroom set to store originals locally in prefs. And of course the originals are also on Adobe's cloud server.

Remember to back up your Lightroom Library before doing this - just to be safe. If you're not confident about how to do anything I suggest here, please don't proceed.

  • back up local Lr library to an external drive, then disconnect external drive when copy is done
  • delete local Lr library / empty computer's trash
  • restart computer
  • launch Lr, it will re-download all originals from the cloud server (I keep originals on my iMac)

After a week of trying other solutions with no success, this was the one that worked for me.

(edited)

4 Messages

 • 

92 Points

Are you referring to Lr CC or Lr Classic CC? It looks like you are referring to Lr Classic (but maybe I am wrong), while I am talking about Lr CC. Just want to be sure that we are talking about the same thing here.

8 Messages

 • 

194 Points

@nokietje Yup I'm only referring to Lightroom CC / cloud-based (which is now just called "Lightroom") for my solution above - this entire thread is in the context of the cloud-based version (not Classic).

4 Messages

 • 

92 Points

ok, thanks. need to look into that then. I didn't know there was an official way of backing up your catalog in Lr, including all the editing. I thought you could only save the originals but not with the edits (like when exporting your catalog in Lr Classic). Thanks for the help, will see if that works.

8 Messages

 • 

194 Points

Sure thing. I just copy the Lightroom Library.lrlibrary file in my Home>Pictures folder (Mac OS) to my external drive(s). This contains all the original images + edits.

My approach to storage & backup is:

  • iMac stores "main" library where all original images are uploaded & stored
  • Adobe cloud server of course also stores all originals (and edit data)
  • Lr library file is periodically copied to 2 external hard drives (one of which is always stored at a different physical location)
  • MacBook - stores Smart Previews only
  • Lr Mobile on iPhone and iPad - stores Smart Previews only

4 Messages

 • 

92 Points

Ok, thanks. I don't really need the backup as finally everything is stored on my desktop using Lr Classic (and that one is backed up both offsite and offline regularly). I only use my laptop With Lr CC for quick culling and editing when I'm not at home.

So in the end, the easiest solution was actually to delete this folder (I'm on Windows) AppData\Local\Adobe\Lightroom CC and everything was rebuilt with no issue from the cloud, and the synced files that were stuck, are gone now.

Thanks for your help!

(edited)

23 Messages

 • 

382 Points

1 m ago

I was having this same issue. Thanks to this thread, I was able to generate a Diagnostic Log, search for "Error Assets" and find a filename. Then search LR for that filename, delete it, then go to Deleted, find the same file, and delete it for good. 

Oddly, as soon as I did that, the issue reoccurred with another one from the same HDR bracket set, so I had to do it again. Someone upthread also mentioned that they triggered the problem with an HDR set, so maybe that's a clue for the engineers. 

8 Messages

 • 

194 Points

1 m ago

@Rikk I'm having the same Issue (perpetual sync of 2 files), and ran through every suggestion here. I got to the point where Syncing and Error Assets still show a count of 2 - but now there are no filenames in the report.

I'm happy to send a full diagnostic report to you if you feel you can help me resolve this issue. Thanks very much!

(edited)

Adobe Administrator

 • 

10.5K Messages

 • 

140K Points

@ccirelli You should probably start a new thread too avoid confusion.  Please include complete system info

OS

Version

Lightroom Version:

a screenshot of https://lightroom.adobe.com

Thanks.  

Adobe Photography Products

Quality Engineering - Customer Advocacy

8 Messages

 • 

194 Points

Will do, THANKS so much Rikk. I'll get this posted this morning asap.