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taru_latu's profile

1 Message


70 Points

Tue, Jul 10, 2018 9:50 AM

Lightroom: Deleted My Presets


I just recently opened my Lightroom as normal, but it did not allow me to continue without signing in with my Apple ID. This never happened before. Well, so I signed in and realized Lightroom had deleted all of my photo files and presets. I even lost some presets I had bought and were expensive. Why did Lightroom suddenly decide to reboot itself?




3.4K Messages


59K Points

3 years ago

What happens when you login to Are your images still there?

Johan W. Elzenga,

Adobe Administrator


15.9K Messages


295.3K Points

3 years ago

There is no membership under to email address you've used to log in here. Are you sure you've logged in with the correct email address?

Sr. Product Manager, Adobe Digital Imaging