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2 Messages

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80 Points

Mon, Dec 11, 2017 3:55 AM

Lightroom CC: Won't open or import

I just switched from LIghtroom 4 to lightroom CC and so frustrated how IF it even opens, how it doesn't import, I'm not even shooting in RAW. I have restarted my computer, restarted Lightroom, NOTHING works. What do I do to make Lightroom work and import photos,without taking an hour? All the commercials about how wonderful this is are BS!

Responses

Adobe Administrator

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1K Messages

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17.4K Points

3 years ago

Hey Jodi,

If you could tell us what operating system you use and what steps you took to produce the issue that would be helpful. 

2 Messages

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80 Points

3 years ago

I have El Capitan. I figured out if I imported them first, then pulled from my Drive it works, but frustrating it is an extra step, in addition to the new Lightroom CC not having the capability of naming the files as you save them to your computer. 

Adobe Administrator

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15.8K Messages

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295K Points

3 years ago

Hi Jodi,

When you were having trouble importing, were you trying to import directly from your camera? or from a card reader?

If you were a Lightroom 4 customer, you may be less frustrated using Lightroom Classic. It's the update to the version of Lightroom you were using previously.

Sr. Product Manager, Adobe Digital Imaging