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1 Message


82 Points

Thu, Feb 22, 2018 7:52 PM

Lightroom CC: Videos are unsupported? (Canon 70D)

I have migrated from Lightroom Classic to Lightroom CC, and in my library there were two videos. They imported correctly, no warnings or errors.

Now I have shot some photos and videos with my Canon 70D, the photos imported correctly but Lightroom CC tells me that the video files are "corrupted or unsupported". I have tried multiple times and always the same result. I can play the video files just fine in QuickTime and even import them to Apple Photos and play them there, so they are not corrupted.

Then I discovered that the two video files that imported successfully to Lightroom CC cannot be played at all inside the application. But they play flawlessly in QuickTime.
Update: Strangely enough the imported videos also play in the Lightroom Mobile App. Only Lightroom CC refuses to play or import these videos.

The video format is as follows:
H264, 29924.3kbps, 1920×1080, 25.0fps
PCM, 1536.0kbps, 48.0kHz 16bit, 2 channels

Doesn't Lightroom support videos with these very common encoding formats?
Anyone else having issues?


17 Messages


246 Points

3 years ago

Almost all modern DSLRs have video capabilities now. My Nikon D500 has 4k video and the camera that I have ordered and am waiting to arrive is the Nikon D850 which also has 4k video. I haven't dabled in video yet but I would like to think that LR & PScc should handle basic editing. I know that Corel have a inexpensive video editing suite but I am paying alot for Adobe CC and feel that it should be included in the package.

46 Messages


752 Points

3 years ago

I am having the same problem. My video is being imported correctly, but does not play when I double click on it to see it by itself, or open in detail by right clicking.
That is clearly unacceptable.  When deciding to keep pictures and clips and organize them into folders and albums, I must be able to see both!