Skip to main content
Adobe Photoshop Family

28 Messages

 • 

672 Points

Sun, May 20, 2018 4:19 PM

Lightroom CC: Video stutters during playback

Hello,

I love the new Lightroom CC, but it still seems like video performance is not where it needs to be. When playing back videos there is still persistent stuttering and dropped frames during playback, and this seems to happen at random (i.e., playing the same video twice will produce stuttering at different points in the video). Playing these video files in other programs or directly from the desktop does not produce this problem, so it does not appear to be a performance problem on my end.

Responses

7.9K Messages

 • 

114.4K Points

a year ago

Lightroom Desktop 2.3 was released today and contained a fix for this issue. Please update to 2.3 and verify that you are no longer seeing the issue. Thank you!

Adobe Photography Products
Quality Engineer: Customer Advocacy

1 Message

 • 

62 Points

23 days ago

This occurs with version 3.4 with Quadro M500M discrete graphics on my ThinkPad P40. Other applications like Windows' own Movies & TV play video back fine when run on dGPU, but in Lightroom video playback stutters and eventually freezes.

Lightroom's own GPU settings seem to not to make a difference. The only workaround is to force Lightroom to use integrated GPU (from Windows Settings -> System -> Display -> Graphics Settings). This slows down the application startup time, however.

Here's my system info:

Lightroom version: 3.4 X64 [ 20200804-0825-1542eef ] (Aug  4 2020)
NGL Version: 1.17.0.35
WF Version: 2.4 developer
Operating system: Windows 10
OS Version: 10.0 [19041]
Application architecture: x64
System architecture: x64
Computer model: LENOVO 20GQCTO1WW / Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz
Logical processor count: 4
Processor speed: 2.5 GHz
Built-in memory: 16267.0 MB
Real memory available to Lightroom: 16267.0 MB
Real memory used by Lightroom: 718.6 MB (4.4%)
Virtual memory used by Lightroom: 965.9 MB
Memory cache size: 815.7 MB
Internal Camera Raw version: 12.4 [ 556 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 8133MB (0%)
Camera Raw real memory: 0MB / 16267MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1440
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: Yes

Graphics Processor Info: DirectX: NVIDIA Quadro M500M (27.21.14.5206) - 2 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU3, hard: success, soft: success, wl: No, bl: No
OS Media Capability: true