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25 Messages

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496 Points

Mon, Nov 6, 2017 8:17 PM

Closed

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Lightroom CC: Video capture date shifts 7 hours ahead (android to pc to lightroom cc)

Since Android LRCC Mobile doesn't import or upload videos (see this thread), I've plugged my phone into my pc via usb. Then I use LRCC to import several videos. The problem is that , for all my imported videos, Lightroom CC shifts the Captured Date/Time  7 hours later than the actual Capture Date/Time. Seems like there must be a Time Zone setting in LRCC that I'm missing.

For example, this video, was captured on Oct-21-2017 at 4:06PM PST. However, LRCC desktop shows its capture date/time as Oct-21-2017 at 11:06PM. See the attached screen cap from LRCC. It shows the capture date 7 hours later than actual. 



Specs:
  • Android Samsung S7
  • LR CC Mobile version 3.1
  • LR CC Desktop version 1.0

This conversation has been merged. Please refer the main conversation:

Responses

120 Messages

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2.4K Points

3 years ago

I've had this problem for quite a long time, Google Pixel and Pixel 2 devices. I think it might be something about a confusion between GMT and local time zone but have no particular insight.

Adobe Administrator

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783 Messages

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14.6K Points

3 years ago

Did you use the native camera on your Samsung 7 or did you use a third party app?

120 Messages

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2.4K Points

You didn't ask me, but I was using native Google camera app. :)

25 Messages

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496 Points

Native Camera on my Samsung S7.

Adobe Administrator

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783 Messages

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14.6K Points

Great, thanks! Do you mind if I send either or both of you an email so you can reply with a sample file? Our engineers would like to take a look at it. 

25 Messages

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496 Points

That sounds great. Do you have my email address? I'm happy to send you as much information as possible to resolve this issue. I want to start using Lightroom CC. However this is a blocker for me.

120 Messages

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2.4K Points

By all means.

25 Messages

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496 Points

3 years ago

Native camera.

25 Messages

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496 Points

3 years ago

Hi Rick -- any update on this issue?

Adobe Administrator

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783 Messages

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14.6K Points

Hi Marc,

It is in the queue but when it will be worked on I can't say..  It's been assigned to an engineer and will be part of a future release but when that is I don't know. Sorry I can't be more specific. I'm really interested in what John has to say though! 

Champion

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5.3K Messages

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95.3K Points

3 years ago

A likely cause of this problem is that the QuickTime/MP4 spec requires capture time to be recorded in UTC but doesn't provide a standard way to record time zone.  Some camera firmware and app software record time zone in non-standard locations. (Even more confusingly, many cameras record local time, because they don't have any notion of UTC.)

After many years of complaints, LR 6 (and now LR 7) finally started reading the non-standard time-zone location recorded in video by iOS devices.  Somewhat later, an Adobe employee indicated that they may do the same for Nikon and Canon cameras.  But they also indicated that Adobe has a policy of getting contractual permission from manufacturers before reading metadata non-standard metadata fields!  

If you want to get clarity about this sooner than Adobe might respond, upload a sample video to Dropbox or similar and post the sharing link here.  I'll put it under the microscope and confirm if this is what's going on or there is some other problem. 

25 Messages

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496 Points

Thanks John. Here's a link to a video i uploaded from my phone to Drive.  https://drive.google.com/open?id=1NjbiIrHUJgdZ2xKoS7HrVBb2W6GIAiXC

3 Messages

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136 Points

3 years ago

Thanks John.

Here's a link to a recent video I uploaded from my phone to Drive.
https://drive.google.com/file/d/1Njbi...

Champion

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5.3K Messages

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95.3K Points

3 years ago

ExifTool shows all the dates in the video as 2017:11:25 21:11:01 (9:11 pm 11/25/17).  Clearly the video was taken during the day (great dog!) -- assuming you're in PST (UTC - 8), you took it at 1:11 pm?

It looks like the Samsung/Android software strictly obeyed the spec and recorded the capture date in UTC. And there is no time zone or indication of local time recorded in non-standard fields in the video.   
There are (at least) a few ways that Adobe could improve this situation (caused by Apple's QuickTime specification failure):

- Adobe could ask Android or Samsung to record time zone in a non-standard field and give Adobe permission to read it.  They could suggest the same field that iOS uses.

- LR could infer the time zone from the GPS data (there's a well-maintained database of worldwide time zones they could use).

- LR CC could add the Edit Capture Time command that's been in LR 1 - 7, which would let you manually shift the time shown for the video.

Based on years of Adobe's indifference to capture-time issues, I'm guessing this last may be the best you could reasonably hope for.

Champion

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5.3K Messages

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95.3K Points

Merging with another topic

Please reference the new conversation here: Lightroom CC: Video capture date shifts 7 hours ahead (android to pc to lightroom...

25 Messages

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496 Points

3 years ago

Since the new Lightroom cc is intended four more of a consumer audience who don't want to mess around with their photos as much as someone who uses Lightroom classic, I hope and would expect Adobe to have a resolution for this issue that requires no manual work around by the user. A manual workaround resolution is a no-go for me.