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Adobe Photoshop Family

3 Messages

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120 Points

Mon, Jun 4, 2018 1:08 PM

Lightroom CC: Stuck forever without showing photos

When I start Lightroom CC I get the following image. It just spins the circle forever. I have reinstalled it and reset the preferences, all to no avail. I'm using Lightroom CC on a mac with High Sierra.

Responses

75 Messages

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2.7K Points

2 years ago

Can you send me your log file when this happens?

1) CMD + , to open preferences
2) Hold down Alt/Option
3) Click Diagnostic log and send to byoung @ adobe . com

3 Messages

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120 Points

2 years ago

Sure, just did.

117 Messages

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2.9K Points

2 years ago

David, is this your first time launching LrCC? And do you have photos in our cloud already from this or other apps?

3 Messages

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120 Points

2 years ago

No, I've been using LrCC for nearly half a year and I keep a few hundred photos in there.

117 Messages

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2.9K Points

2 years ago

I'll contact you offline to help get this fixed.

14 Messages

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222 Points

2 years ago

Same problem. Could use some help, please.

14 Messages

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222 Points

2 years ago

Where do we go for support with this? So frustrating and thinking of cancelling my account.

Adobe Administrator

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8.2K Messages

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118.3K Points

2 years ago

@Matthew Thompson:

This is the correct support channel.  Rather than chiming in on this old (and possibly unrelated thread) I would recommend starting a new thread and include the following:

Complete System Specs including installed OS version
Lightroom CC installed version
Lightroom Catalog Info:
  • Synced items count in desktop catalog
  • Synced items count at http://lightroom.adobe.com
  • Synced items count on all synced mobile devices. 
From there we can evaluate and get you some appropriate assistance. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

14 Messages

 • 

222 Points

@Rikk Flohr: I started a new thread earlier today with no response.

Adobe Administrator

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8.2K Messages

 • 

118.3K Points

I found your other thread and will pick up the conversation there. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy