louis_ly's profile

6 Messages

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202 Points

Tue, Nov 27, 2018 12:14 PM

Lightroom CC on Macbook Pro save to files

I recently move to a new plan for 1TB to try it out for a year.  I sync a small number of album from my lightroom classic to CC and seems to work.  On my iMac, I setup store a set of originals to my local iMac.  Now when I am away from home on my Macbook Pro or iPad Pro and tried to save some of the images I edit to my MacBook local drive so I can upload to a phonebook site.  It cannot and complains that my original NEF file are missing.  I though lightroom CC suppose to save my original NEF to the cloud (which I have 1TB) and a backup copy as well on my local drive (iMac since I set it up that way).

Responses

6 Messages

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202 Points

2 y ago

Update:  This definitely a lightRoom bug.  I use the browser and login from lightroom.adobe.com to view my photo.  I select the same photo and download the original and seems to download the NEF file.  Heck, now I can't download my edited photo to do a photo book.

Adobe Administrator

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10K Messages

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135.2K Points

2 y ago

Louis,

When you are on your Macbook Pro and you receive the message that your original NEF is missing, can you click on the ( i  ) icon in the lower right and scroll down to Sync Status. Does it show that you have a Smart Preview or the Original file? See example. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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202 Points

2 y ago

It says Local: Original File and Cloud : Original Backed up like you have on the screen.

Adobe Administrator

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10K Messages

 • 

135.2K Points

2 y ago

I am confused about something, Louis.  In your original post you say " I sync a small number of album from my lightroom classic to CC and seems to work"  How did you do this? 
  • Did you sync these from Lightroom Classic to the cloud?
  • Or, did you import them into Lightroom CC as a catalog?
  • Or, did you do an actual Add Photos from storage on disk into Lightroom CC?

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

 • 

202 Points

2 y ago

In Lightroom classic, I export to catalog then import that catalog into lightroom CC on my iMac.  Definitely the NEF files are on the cloud because I can download them thru the web browser on my Macbook Pro but just can't download the edited images in full resolution.

Ok.. I check it more carefully in the album, there are some files that are NOT Original and only say Smart Preview... I randomly pick couple as I answer your previous question and they happens to be Original.