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Adobe Photoshop Family

82 Messages

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1.3K Points

Sat, Sep 8, 2018 7:08 PM

Lightroom CC: Not syncing properly

Well, TBH I'm getting tired of this Lightroom CC, calling this software final must be a joke. Besides having a "sync 2 photos" for almost one month on my Mac app, I've just found out that I have some photos that are not apearing in my Lightroom iOS app! They are synced to the cloud, and I can see them in the creative cloud app for iOS, so this is clearly a Lightroom iOS problem!

In the meantime I also lost edits also on Mac version of Lightroom (I'll create another thread for it)

This is really frustrating and annoying. How can I trust my files to this people?! How can I be sure that they did not lost some pictures when I migrated?! I found out that they marked some pictures as duplicates when they weren't, so this is a based suspicious!

I thought that no one could beat Apple Photos in the number of flaws, I guess adobe just did it! I want a refund

Responses

Champion

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5.9K Messages

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104K Points

2 years ago

Sorry to hear you're having trouble Marco. Let's start with the basics. Can you please go to Help menu > System Info on your Mac and confirm which version you're running, and also tell us which OS version you're using.

If you go to https://lightroom.adobe.com can you see those 2 images? And is there's a sync errors tab on the right?  What does it show in there?

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

82 Messages

 • 

1.3K Points

Hello :)

Well, you can skip the basics. All on latest versions

Also the app don't show the photos that are being "synced", If I alt click on the cloud icon the "sync photos" are empty.

Champion

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5.9K Messages

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104K Points

2 years ago

Alt click on the cloud icon is outdated advice. It's been replaced by a proper Refine View filter for sync status now. Click the Refine View icon to the right of the search field and on of the pop-ups is Sync Status. Set that to Syncing to see what they can tell you.

And my other questions Marco? If you go to the web interface, what does that tell you about sync errors?


Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

82 Messages

 • 

1.3K Points

Well, the both aren't working...


Web interface stays everything is synced..

Rikk, aren't you here for support? I want a refund also!

82 Messages

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1.3K Points

Ping

Adobe Administrator

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8.6K Messages

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122.4K Points

2 years ago

Apologies Marco, this post, made on 9/18 was lost in the Get Sat outage (there will be an announcement shortly regarding that). Fortunately I saved a copy so I can paste it in again: 

Marco, you have your syncing issue reports spread across multiple threads now. I would like to continue your troubleshooting on a single thread. Would you prefer this one or this: https://feedback.photoshop.com/photoshop_family/topics/lightroom-cc-never-stops-syncing-2-photos

Adobe Photography Products

Quality Engineering - Customer Advocacy

82 Messages

 • 

1.3K Points

2 years ago

If you think that the 2 different issues should be discussed together that's fine for me.

Another one in the pic attached. If I click to open I can see the photo, if it is a video it doesn't even open

Adobe Administrator

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8.6K Messages

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122.4K Points

2 years ago

Marco, 

Your information regarding your Sync issues has been spread across multiple threads. We are going to consolidate them here and see if we can move you toward resolution. 

As I understand it right now
  • You are using Lightroom CC 1.5 and have 2 Photos Showing a Stuck Sync - these images do not show up when you filter for Sync Status>Syncing... but do show up as syncing when you click on the Cloud icon - upper right. 
  • Lightroom CC on the Web shows all files synced and backed up. 
  • Lightroom CC for mobile (iOS) shows an undetermined number of photos as black tiles showing they are attempting to sync but never resolve (total number of photos syncing not yet reported)
Do I have that right?

If not, can you correct each of the three bullet points?

Adobe Photography Products

Quality Engineering - Customer Advocacy

82 Messages

 • 

1.3K Points

Yes,

Also: I have photos that appeared on my Mac app and web that did not appeared on my iPhone app, now, I can see them, but, still don't know if this is present in other photos that I did not noticed (I have more than 27k...)

I have folders and files on my "Creative Cloud folder" that do not appear in my iOS app from Creative Cloud

Zoom on PDF files is broken under iOS app 

Every time I open iOS app and there are lots of files to sync, the app crashes

Mac app loses my edits (that's in other thread)

I think that's all.

Adobe Administrator

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8.6K Messages

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122.4K Points

Responded to your syncing issue in email after reviewing your Log file. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

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8.6K Messages

 • 

122.4K Points

2 years ago

Marco, 

What is the status of your sync today?

# synced
Desktop: 
Mobile Device:
lightroom.adobe.com: 
Adobe Photography Products

Quality Engineering - Customer Advocacy