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Adobe Photoshop Family

268 Messages

 • 

4.7K Points

Wed, Jun 6, 2018 6:40 AM

Lightroom CC mobile "failed to import" at launch

Hi. Very often when I launch the mobile app (Android) I get "failed to import XY files" (XY is number and it varies). I was not importing any pictures vie mobile app for months and I am also not missing any image potentially awaiting for import. Android app is apparently trying to import something else from somewhere, no idea what should that be.

Responses

50 Messages

 • 

780 Points

3 years ago

Hello there,

Is your Auto Import preference enabled on your device?

Regards,
Arnab

268 Messages

 • 

4.7K Points

Hello. Yes, Auto Import feature is enabled on my device. I have ZERO control of what Lightroom app uses as a source of autoimport though and thus I have no idea what it fails to import. (I cannot set to use autoimport for DCIM folder only, so it is trying to import literally everything from the phone)