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7 Messages

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178 Points

Sun, May 27, 2018 8:57 AM

Lightroom CC: Mobile edits to some photos do not sync correctly (macOS)

I recently imported a few raw shots on Lightroom / iOS, edited them there, and returned home a few days later to see them on my Mac with Lightroom CC. The new photos synced in, and most of them had their develop settings appear slightly later. One seemed not to reflect the remote edits at all. Opening it usually shows the unedited original, in spite of multiple iOS clients and the web app all showing the edits. After a period of waiting, the Mac client would pop over to showing the edited settings. Applying edits from the Mac and exiting, they would never appear elsewhere. Instead, the Mac version would revert to showing the unedited original again. Quitting and restarting Lightroom everywhere, making further edits on iOS to see if they appeared on the Mac, etc. would not change this situation—the Mac would sometimes show the unedited original, and sometimes the latest version from online; its edits would never be saved or reflected elsewhere, and it would always revert to showing the unedited original again.

Similar edits to neighboring shots from the same import group (all shot with the same camera at the same time) *do* sync both ways as expected.

Responses

17 Messages

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460 Points

3 years ago

I've not seen that issue. Sounds like the library on the Mac may in some way to be corrupted. Have you tried erasing the cache or just deleting the Mac Lightroom CC library and re-syncing?

7 Messages

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178 Points

3 years ago

I was looking for how to do exactly that, but couldn’t see any clear option to wipe caches, etc.

Adobe Administrator

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9.2K Messages

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127.7K Points

3 years ago

@jrk, I've contacted you via email to obtain a log file from you.
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