3 Messages
•
114 Points
Lightroom CC: Migration fails with non-informative error message
I am trying to migrate my catalog from Lightroom Classic CC to the new Lightroom CC and getting a non-helpful error message directly after checking file paths.
SIMILAR REPORTS/CONVERSATIONS (but still not the same)
- https://feedback.photoshop.com/photoshop_family/topics/migration-fails-with-unhelpful-error
- https://feedback.photoshop.com/photoshop_family/topics/lightroom-cc-catalog-migration-error-unknown
MY ENVIRONMENT
- MacBookPro11,3 with MacOS 10.13 with a SSD formatted with encrypted APFS
- Lightroom Classic CC 7.0 [ 1140024 ]
- Lightroom CC 1.0 [ 20170919-1412-ccb76bd ] (Sep 19 2017)
- "Classic"-Catalog at default place /Users//Pictures/Lightroom/Lightroom Catalog.lrcat
- about 30.000 image files (mostly NEF raws and JPEGs) of total size 500 GB
- Image files stored on connected samba share smb://._smb._tcp.local// (running on a Synology NAS with latest firmware).
- CC originals folder location changed to an external spinning disk hard drive (size: 1 TB). Connected via USB. Formatted as MacOS Extended (Journaled, Encrypted).
- free space of main harddrive close to 150 GB
PREPARATIONS
- strictly followed https://helpx.adobe.com/lightroom-cc/using/migrate-to-lightroom-cc.html
- double checked if samba share and USB disk are connected and accessible/writable
STEPS
1.) start Lightroom CC via Terminal using option "-tracebacks"
2.) start migrating catalog via UI of Lightroom CC. (File -> Import -> Migrate LR catalog)
3.) migration wizard starts up and checks all file paths. At least the maximum count of my images is reached before the message appears.
OBSERVED BEHAVIOR
- Error message: "Migration was not successful. No one is more unhappy about this than us. Except you probably. Please contact our support team."
- For Terminal output see end of this post
- Migration is terminated
EXPECTED BEHAVIOR
- Successful migration ;-) or at least some useful information that could help me (or support) to resolve the issue.
- Some log file that could provide more information. Where could I look on what actually went wrong?
TERMINAL OUTPUT
2017-10-23 21:30:08.912 Adobe Lightroom CC[1676:304008] Enabling noisy tracebacks. objc[1678]: Class MacExePath is implemented in both /Library/Application Support/Adobe/OOBE/PDApp/P7/adobe_licutil.app/Contents/MacOS/adobe_licutil (0x1f6454) and /Applications/Utilities/Adobe Application Manager/P7/axlibv7.dylib (0x4c1d1ac). One of the two will be used. Which one is undefined.
2017-10-23 21:30:09.333 Adobe Lightroom CC[1676:304008] *** WARNING: Textured window is getting an implicitly transparent titlebar. This will break when linking against newer SDKs. Use NSWindow's -titlebarAppearsTransparent=YES instead.
2017-10-23 21:30:11.948 Adobe Lightroom CC[1676:304008] Failed to restore first responder (message was _finishedLoadingNibDependencies) NOT KEY
2017-10-23 21:30:25.407 Adobe Lightroom CC[1676:304008]
maybeAssignLayoutAttributeL had an unhandled key: place
2017-10-23 21:38:20.939 Adobe Lightroom CC Helper[1679:313266] WFModels ERROR Observable model "WFCatUserModel.makeUserModel/catalog/checkNeededMainDriveSpace" posting transient error {
}, "bad argument #2 ((*temporary)) to ? (string expected, got boolean)", nil
2017-10-23 21:38:20.944 Adobe Lightroom CC[1676:313272] WFModels ERROR Observable model "checkNeededMainDriveSpace" posting transient error {
}, "bad argument #2 ((*temporary)) to ? (string expected, got boolean)", nil
2017-10-23 21:38:20.944 Adobe Lightroom CC[1676:304008]
?:0: attempt to index a nil value
0: upvalue ? - 749838990:1956+1
1: [unnamed] - 1096034565:20+3
2: global pcall - C
3: method next - 835593318:52+7
4: method onNext - 1132845634:30+6
5: [unnamed] - 2135929331:61+8
6: global pcall - C
7: [unnamed] - 2135929331:185+20
8: global pcall - C
9: [unnamed] - 1802721243:96+14
10: [unnamed] - tail
11: global pcall - C
12: method invoke - 363310666:47+4
13: [unnamed] - 1220733886:30+14
14: global pcall - C
15: [unnamed] - 1220733886:46+24
16: [unnamed] - tail
17: method ensureActive - 2135929331:221+23
18: method onNext - 1333402193:369+38
19: [unnamed] - 749838990:1848+11
20: [unnamed] - tail
21: [unnamed] - 1724616215:399+16
22: [unnamed] - C
---------------------------------
SIMILAR REPORTS/CONVERSATIONS (but still not the same)
- https://feedback.photoshop.com/photoshop_family/topics/migration-fails-with-unhelpful-error
- https://feedback.photoshop.com/photoshop_family/topics/lightroom-cc-catalog-migration-error-unknown
MY ENVIRONMENT
- MacBookPro11,3 with MacOS 10.13 with a SSD formatted with encrypted APFS
- Lightroom Classic CC 7.0 [ 1140024 ]
- Lightroom CC 1.0 [ 20170919-1412-ccb76bd ] (Sep 19 2017)
- "Classic"-Catalog at default place /Users//Pictures/Lightroom/Lightroom Catalog.lrcat
- about 30.000 image files (mostly NEF raws and JPEGs) of total size 500 GB
- Image files stored on connected samba share smb://._smb._tcp.local// (running on a Synology NAS with latest firmware).
- CC originals folder location changed to an external spinning disk hard drive (size: 1 TB). Connected via USB. Formatted as MacOS Extended (Journaled, Encrypted).
- free space of main harddrive close to 150 GB
PREPARATIONS
- strictly followed https://helpx.adobe.com/lightroom-cc/using/migrate-to-lightroom-cc.html
- double checked if samba share and USB disk are connected and accessible/writable
STEPS
1.) start Lightroom CC via Terminal using option "-tracebacks"
2.) start migrating catalog via UI of Lightroom CC. (File -> Import -> Migrate LR catalog)
3.) migration wizard starts up and checks all file paths. At least the maximum count of my images is reached before the message appears.
OBSERVED BEHAVIOR
- Error message: "Migration was not successful. No one is more unhappy about this than us. Except you probably. Please contact our support team."
- For Terminal output see end of this post
- Migration is terminated
EXPECTED BEHAVIOR
- Successful migration ;-) or at least some useful information that could help me (or support) to resolve the issue.
- Some log file that could provide more information. Where could I look on what actually went wrong?
TERMINAL OUTPUT
2017-10-23 21:30:08.912 Adobe Lightroom CC[1676:304008] Enabling noisy tracebacks. objc[1678]: Class MacExePath is implemented in both /Library/Application Support/Adobe/OOBE/PDApp/P7/adobe_licutil.app/Contents/MacOS/adobe_licutil (0x1f6454) and /Applications/Utilities/Adobe Application Manager/P7/axlibv7.dylib (0x4c1d1ac). One of the two will be used. Which one is undefined.
2017-10-23 21:30:09.333 Adobe Lightroom CC[1676:304008] *** WARNING: Textured window is getting an implicitly transparent titlebar. This will break when linking against newer SDKs. Use NSWindow's -titlebarAppearsTransparent=YES instead.
2017-10-23 21:30:11.948 Adobe Lightroom CC[1676:304008] Failed to restore first responder (message was _finishedLoadingNibDependencies) NOT KEY
2017-10-23 21:30:25.407 Adobe Lightroom CC[1676:304008]
maybeAssignLayoutAttributeL had an unhandled key: place
2017-10-23 21:38:20.939 Adobe Lightroom CC Helper[1679:313266] WFModels ERROR Observable model "WFCatUserModel.makeUserModel/catalog/checkNeededMainDriveSpace" posting transient error {
}, "bad argument #2 ((*temporary)) to ? (string expected, got boolean)", nil
2017-10-23 21:38:20.944 Adobe Lightroom CC[1676:313272] WFModels ERROR Observable model "checkNeededMainDriveSpace" posting transient error {
}, "bad argument #2 ((*temporary)) to ? (string expected, got boolean)", nil
2017-10-23 21:38:20.944 Adobe Lightroom CC[1676:304008]
?:0: attempt to index a nil value
0: upvalue ? - 749838990:1956+1
1: [unnamed] - 1096034565:20+3
2: global pcall - C
3: method next - 835593318:52+7
4: method onNext - 1132845634:30+6
5: [unnamed] - 2135929331:61+8
6: global pcall - C
7: [unnamed] - 2135929331:185+20
8: global pcall - C
9: [unnamed] - 1802721243:96+14
10: [unnamed] - tail
11: global pcall - C
12: method invoke - 363310666:47+4
13: [unnamed] - 1220733886:30+14
14: global pcall - C
15: [unnamed] - 1220733886:46+24
16: [unnamed] - tail
17: method ensureActive - 2135929331:221+23
18: method onNext - 1333402193:369+38
19: [unnamed] - 749838990:1848+11
20: [unnamed] - tail
21: [unnamed] - 1724616215:399+16
22: [unnamed] - C
---------------------------------
Responses
Official Solution
Rick
Adobe Administrator
•
1.1K Messages
•
19.5K Points
3 y ago
It is my pleasure to announce that we have released a new version of Lightroom CC tonight. We believe the new version has fixed this issue. Update your application to the new Lightroom CC 1.2 and give it a try.
Enjoy!
0
0
asha_mj
54 Messages
•
712 Points
3 y ago
0
0
apfelkraut
3 Messages
•
114 Points
3 y ago
I am not sure how I can attach a zip file here but I am still happy to share it in case you have a hint or alternative way to do so. I suppose you are mainly interested in the content of file "migrationProcessInfoLog.txt"? Please see below.
I gave the migration a second try by copying the "Classic"-Catalog, the image files and the CC originals folder - so all to the same external USB drive that is formatted as MacOS Extended (Journaled, Encrypted). The drive's capacity is 1TB (total size of my LR Classic image files are 500 GB). And ... it worked like a charm :-)
Content of $HOME/Pictures/Lightroom Library.lrlibrary/migration/lrcat/lightroom catalog/<some ID>/logsAndMessages/migrationProcessInfoLog.txt:
************************************************************
Starting of migration session of /Users/holsch/Pictures/Lightroom/Lightroom Catalog.lrcat at 2017-10-23T21:30:25
************************************************************
------------- 2017-10-23T21:30:25 -------------
PhaseInfo : : logger Initalization
------------- 2017-10-23T21:30:25 -------------
Info : : AgMigrateSession -> startMigration : Start
------------- 2017-10-23T21:30:25 -------------
Info : : AgMigrateSessionStagesHandler:executeSessionStage : runGetObservableMethodInPcall : initEnvContext
------------- 2017-10-23T21:30:25 -------------
Info : : AgMigrateSession -> initAndSaveSubscription : Start
------------- 2017-10-23T21:30:25 -------------
Info : : AgMigrateSession -> initAndSaveSubscription : End
------------- 2017-10-23T21:30:25 -------------
Info : : AgMigrateSession -> proceedWithInput : Success
------------- 2017-10-23T21:30:25 -------------
Info : : getStatusObservable -> : initEnvContextPhase
------------- 2017-10-23T21:30:25 -------------
Info : : AgMigrateStatusHandler:analyseMigrationStopErrors
------------- 2017-10-23T21:30:25 -------------
Info : : AgMigrateStatusHandler:analyseMigrationStopErrors : result : No Must Stop Error
------------- 2017-10-23T21:30:25 -------------
Info : : getStatusObservable -> : initEnvContextPhase no mustStopErrorFound : Continuing
------------- 2017-10-23T21:30:25 -------------
PhaseInfo : : AgMigrateStatusHandler:getContinueStatus -> : initEnvContextPhase
------------- 2017-10-23T21:30:25 -------------
Info : : AgMigrateSessionStagesHandler:executeSessionStage : runGetObservableMethodInPcall : initMigrator
------------- 2017-10-23T21:30:25 -------------
PhaseInfo : : AgMigrateStatusHandler:setCurrentPhase -> : FileSelected
------------- 2017-10-23T21:30:25 -------------
Info : : getStatusObservable -> : initMigratorPhase
------------- 2017-10-23T21:30:25 -------------
Info : : AgMigrateStatusHandler:analyseMigrationStopErrors
------------- 2017-10-23T21:30:25 -------------
Info : : AgMigrateStatusHandler:analyseMigrationStopErrors : result : No Must Stop Error
------------- 2017-10-23T21:30:25 -------------
Info : : getStatusObservable -> : initMigratorPhase no mustStopErrorFound : Continuing
------------- 2017-10-23T21:30:25 -------------
PhaseInfo : : AgMigrateStatusHandler:getContinueStatus -> : initMigratorPhase
------------- 2017-10-23T21:30:25 -------------
Info : : AgMigrateSessionStagesHandler:executeSessionStage : runGetObservableMethodInPcall : initManifestWriter
------------- 2017-10-23T21:30:42 -------------
Details : : Source file modified time during start of migration : 2017-10-23T18:49:23
------------- 2017-10-23T21:30:42 -------------
Info : : AgMigrateStatusHandler:errorCodesToAdd
------------- 2017-10-23T21:30:42 -------------
Info : : AgMigrateStatusHandler:errorCodesToAdd : No Error Codes
------------- 2017-10-23T21:30:42 -------------
Info : : getStatusObservable -> : manifestWriterInitPhase
------------- 2017-10-23T21:30:42 -------------
Info : : AgMigrateStatusHandler:analyseMigrationStopErrors
------------- 2017-10-23T21:30:42 -------------
Info : : AgMigrateStatusHandler:analyseMigrationStopErrors : result : No Must Stop Error
------------- 2017-10-23T21:30:42 -------------
Info : : getStatusObservable -> : manifestWriterInitPhase no mustStopErrorFound : Continuing
------------- 2017-10-23T21:30:42 -------------
PhaseInfo : : AgMigrateStatusHandler:getContinueStatus -> : manifestWriterInitPhase
------------- 2017-10-23T21:30:42 -------------
Info : : AgMigrateSessionStagesHandler:executeSessionStage : runGetObservableMethodInPcall : recordMigrationStartTime
------------- 2017-10-23T21:30:42 -------------
Info : : getStatusObservable -> : MigrationStartTimeRecordingPhase
------------- 2017-10-23T21:30:42 -------------
Info : : AgMigrateStatusHandler:analyseMigrationStopErrors
------------- 2017-10-23T21:30:42 -------------
Info : : AgMigrateStatusHandler:analyseMigrationStopErrors : result : No Must Stop Error
------------- 2017-10-23T21:30:42 -------------
Info : : getStatusObservable -> : MigrationStartTimeRecordingPhase no mustStopErrorFound : Continuing
------------- 2017-10-23T21:30:42 -------------
PhaseInfo : : AgMigrateStatusHandler:getContinueStatus -> : MigrationStartTimeRecordingPhase
------------- 2017-10-23T21:30:42 -------------
Info : : AgMigrateSessionStagesHandler:executeSessionStage : runGetObservableMethodInPcall : executeEnvironmentCheck
------------- 2017-10-23T21:30:42 -------------
PhaseInfo : : AgMigrateStatusHandler:setCurrentPhase -> : NetworkAndSignInCheckStart
------------- 2017-10-23T21:30:42 -------------
PhaseInfo : : AgMigrateStatusHandler:setCurrentPhase -> : networkAndSignInCheckDone
------------- 2017-10-23T21:30:42 -------------
Info : : AgMigrateStatusHandler:handleUserAndNetworkStatus
------------- 2017-10-23T21:30:42 -------------
Info : : getStatusObservable -> : envCheckPhase
------------- 2017-10-23T21:30:42 -------------
Info : : AgMigrateStatusHandler:analyseMigrationStopErrors
------------- 2017-10-23T21:30:42 -------------
Info : : AgMigrateStatusHandler:analyseMigrationStopErrors : result : No Must Stop Error
------------- 2017-10-23T21:30:42 -------------
Info : : getStatusObservable -> : envCheckPhase no mustStopErrorFound : Continuing
------------- 2017-10-23T21:30:42 -------------
PhaseInfo : : AgMigrateStatusHandler:getContinueStatus -> : envCheckPhase
------------- 2017-10-23T21:30:42 -------------
Info : : AgMigrateSessionStagesHandler:executeSessionStage : runGetObservableMethodInPcall : mayPrepareForResume
------------- 2017-10-23T21:30:42 -------------
Info : : getStatusObservable -> : PreapreForResumePhase
------------- 2017-10-23T21:30:42 -------------
Info : : AgMigrateStatusHandler:analyseMigrationStopErrors
------------- 2017-10-23T21:30:42 -------------
Info : : AgMigrateStatusHandler:analyseMigrationStopErrors : result : No Must Stop Error
------------- 2017-10-23T21:30:42 -------------
Info : : getStatusObservable -> : PreapreForResumePhase no mustStopErrorFound : Continuing
------------- 2017-10-23T21:30:42 -------------
PhaseInfo : : AgMigrateStatusHandler:getContinueStatus -> : PreapreForResumePhase
------------- 2017-10-23T21:30:42 -------------
Info : : AgMigrateSessionStagesHandler:executeSessionStage : runGetObservableMethodInPcall : executeSourceFileVerification
------------- 2017-10-23T21:30:42 -------------
PhaseInfo : : AgMigrateStatusHandler:setCurrentPhase -> : sourceFileVerificationRequested
------------- 2017-10-23T21:30:42 -------------
PhaseInfo : : AgMigrateStatusHandler:setCurrentPhase -> : sourceFileVerificationInProgress
<... many repetitions of "sourceFileVerificationInProgress ...>
------------- 2017-10-23T21:38:20 -------------
PhaseInfo : : AgMigrateStatusHandler:setCurrentPhase -> : sourceFileVerificationInProgress
------------- 2017-10-23T21:38:20 -------------
PhaseInfo : : AgMigrateStatusHandler:setCurrentPhase -> : sourceFileVerificationCompleted
------------- 2017-10-23T21:38:20 -------------
Info : : AgMigrateStatusHandler:errorCodesToAdd :
------------- 2017-10-23T21:38:20 -------------
Info : : AgMigrateStatusHandler:errorCodesToAdd : No Error Codes
------------- 2017-10-23T21:38:20 -------------
Info : : getStatusObservable -> : executeVerificationPhase
------------- 2017-10-23T21:38:20 -------------
Info : : AgMigrateStatusHandler:analyseMigrationStopErrors
------------- 2017-10-23T21:38:20 -------------
Info : : AgMigrateStatusHandler:analyseMigrationStopErrors : result : No Must Stop Error
------------- 2017-10-23T21:38:20 -------------
Info : : getStatusObservable -> : executeVerificationPhase no mustStopErrorFound : Continuing
------------- 2017-10-23T21:38:20 -------------
PhaseInfo : : AgMigrateStatusHandler:getContinueStatus -> : executeVerificationPhase
------------- 2017-10-23T21:38:20 -------------
Info : : AgMigrateSessionStagesHandler:executeSessionStage : runGetObservableMethodInPcall : analyseSourceFileVerificationResult
------------- 2017-10-23T21:38:20 -------------
Details : : checkCloudFreeSpace - : requesting data
------------- 2017-10-23T21:38:20 -------------
Details : : checkLocalMainDriveFreeSpace - : requesting data
------------- 2017-10-23T21:38:20 -------------
PhaseInfo : : AgMigrateStatusHandler:setCurrentPhase -> : spaceCheckRequested
------------- 2017-10-23T21:38:20 -------------
Details : : checkCloudFreeSpace - : received data
------------- 2017-10-23T21:38:20 -------------
Details : : checkLocalMainDriveFreeSpace - : received error
------------- 2017-10-23T21:38:20 -------------
Info : : AgMigrateSession -> handleError
------------- 2017-10-23T21:38:20 -------------
Error : : AgMigrateSession : initAndSaveSubscription : ?:0: attempt to index a nil value
------------- 2017-10-23T21:38:20 -------------
Info : : AgMigrateStatusHandler: informSessionError?:0: attempt to index a nil value
------------- 2017-10-23T21:47:31 -------------
Info : : AgMigrateSession -> forgetSubscription
------------- 2017-10-23T21:47:31 -------------
Info : : AgMigrateSession -> forgetSubscription : end
------------- 2017-10-23T21:47:31 -------------
PhaseInfo : : AgMigrateStatusHandler:setCurrentPhase -> : completed
------------- 2017-10-23T21:47:31 -------------
Info : : AgMigrateSession -> markSessionCompletion : Start
------------- 2017-10-23T21:47:31 -------------
Info : : AgMigrateStatusHandler:handleSessionCompletion
------------- 2017-10-23T21:47:31 -------------
Info : : AgMigrateSessionStagesHandler:dispose() : Start
------------- 2017-10-23T21:47:31 -------------
Info : : AgMigrateSessionStagesHandler:dispose() : migrationInfoHandler : disposed
------------- 2017-10-23T21:47:31 -------------
Info : : AgMigrateSessionStagesHandler:dispose() : statusHandler : disposed
------------- 2017-10-23T21:47:31 -------------
Info : : AgMigrateSessionStagesHandler:dispose() : messageReporter : disposed
------------- 2017-10-23T21:47:31 -------------
Info : : AgMigrateSessionStagesHandler:dispose() : Before Logger Close
LogCount:Error -> 1
LogCount:Warning -> 0
LogCount:Info -> 56
LogCount:PhaseInfo -> 122
LogCount:Details -> 5
LogCount:TotalWrite -> 184
Closing Logger
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0
asha_mj
54 Messages
•
712 Points
3 y ago
We seem to get an error while fetching the drive details of your main drive. We assume this should be a temporary error.
Have you tried resuming the migration( Go to file menu and start migration again )? If you are receiving the same error then go to About this Mac, Click on System Report, Click on Storage and send us the details of the drive where your "Lightroom Library.lrlibrary" is present.
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0
apfelkraut
3 Messages
•
114 Points
3 y ago
Here is the system report about my main hard drive (sorry in German):
Verfügbar: 185,44 GB (185.437.151.232 Byte)
Kapazität: 499,42 GB (499.418.034.176 Byte)
Mount-Point: /
Dateisystem: APFS
Beschreibbar: Ja
Eigentümer ignorieren: Nein
BSD-Name: disk1s1
UUID des Volumes: <some UID>
Physisches Laufwerk:
Gerätename: APPLE SSD SM0512F
Medienname: AppleAPFSMedia
Art des Mediums: SSD
Protokoll: PCI
Intern: Ja
Partitionstabellentyp: Unbekannt
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asha_mj
54 Messages
•
712 Points
3 y ago
0
0
alexander_walker_goe70bmnz4ark
2 Messages
•
80 Points
3 y ago
2
0
floclem
3 Messages
•
98 Points
3 y ago
Can an Adobe employee contact me offline so that I can provide migration logs?
Thanks.
8
0
alexander_thomann
2 Messages
•
70 Points
3 y ago
Having the same problem here, unable to fix. Can someone contact me as well to solve the issue?
Thank you very much!
Alexander
0
0
alexander_thomann
2 Messages
•
70 Points
3 y ago
I am having the same issue. Can someone contact me to help?
Thank you,
Alexander
2
0
asha_mj
54 Messages
•
712 Points
3 y ago
We are working on fixing the issue in any case.
0
0
asha_mj
54 Messages
•
712 Points
3 y ago
0
0
michaelslezak
1 Message
•
62 Points
3 y ago
3
0
canadianchris
1 Message
•
60 Points
2 y ago
0
0
aaron_kasman
1 Message
•
60 Points
2 y ago
==
********** ERROR CODE AND COUNT ***********
PROCESSING_ERROR : 1
********** SOURCE FILE PROCESSING DETAILS ***********
storeProviderID : EA3569AC-688B-4140-93FE-424DCB3A8C39
Source DBVersion : 0700003
Number of absolute folder paths : 2
Number of relative paths : 476
Number of Valid folders : 76
Number of invalid folders : 0
Size of Valid Assets : 108510748344
Number of assets : 15476
Number of assets owned by sources. : 15476
Number of missing assets due to missing files : 0
Number of missing assets due to missing folders : 0
Number of missing assets : 0
Number of virtual copies : 6
Number of skipped virtual copies : 0
***************************
( ErrorCode: PROCESSING_ERROR )
***************************
PROCESSING_ERRORError occurred during [
Asset_stage_verification_pass : bad argument #1 to 'stringByAppendingPathComponent' (string expected, got table) ]. Error Info : ^2
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