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Adobe Photoshop Family

1 Message

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70 Points

Thu, Sep 20, 2018 4:49 PM

Lightroom CC (iOS): Help Restore Purchases

I purchased Lightroom cc for my iPhone months ago, along with it I downloaded previously purchased presets. Today I logged in on my laptop to see if I could view them on a larger screen and add photos from my computer, when I logged in, it was as if I hadn’t used it at all. All photos and presets I had before are gone! They’re gone on my phone too! And I tried logging in and out.I also can’t figure out how to RESTORE my purchases! HELP!

Responses

Adobe Administrator

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8K Messages

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116K Points

2 years ago

That's disconcerting, Kaysha.  Let's see if we can figure out what is going on.

From where did you purchase your presets?
How did you install them on your iPhone? 
Can you confirm the Adobe ID with which you are currently logged in is the same as the Adobe ID with which you originally installed the preferences?

 

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