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Adobe Photoshop Family

1 Message


70 Points

Wed, Nov 29, 2017 9:35 PM

Lightroom CC import issues



Wonder if anyone can help I'm trying to use Lightroom CC on Windows 10 but when I try to import a picture I just get the below. None of the controls show anyone got any ideas? I can add a picture via my iPhone but not on my desktop. I've googled but not found anything of help. Thanks in advance for any help you are able to offer.




Adobe Administrator


1K Messages


17.4K Points

3 years ago

Hey Joe,

Have you tried resetting the preferences? 

1. Close LrCC
2. Hold down Alt / Shift while opening LrCC
3. Choose "Reset Preferences"

Let me know if that helps.

2 Messages


90 Points

3 years ago

I had the same odd behavior too on initial Lightroom CC install on one of my windows machines. it turned out to be the graphics processor driver causing issues. I can't tell if you still have access to your menu bar but if you do go to  Edit, Preferences, General and uncheck the "use Graphics processor" and restart the app and see if that helps.