aimee_81jv7zlp0psz2's profile

1 Message


70 Points

Sun, Apr 21, 2019 1:19 AM

Lightroom CC: I have an ETLA version and i cannot gain access. Stuck in buy now > subscribed loop.

When I open the app it asks me to "Buy Now". When I press the buy now button it says "you subscribed"  "Lightroom is ready to use".
Then just goes into a loop and asks me to Buy Now again
Does anyone have a solution?


Adobe Administrator


15.9K Messages


296.4K Points

2 y ago

Hi Aimee, it doesn't look like the email address you've used her has any memberships associated with it. I found another account with with the same name that has a recently cancelled all apps and newly purchased CC Photography Plan - but no ETLA plan.

Sr. Product Manager, Adobe Digital Imaging