aimee_81jv7zlp0psz2's profile

1 Message

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70 Points

Sun, Apr 21, 2019 1:19 AM

Lightroom CC: I have an ETLA version and i cannot gain access. Stuck in buy now > subscribed loop.

When I open the app it asks me to "Buy Now". When I press the buy now button it says "you subscribed"  "Lightroom is ready to use".
Then just goes into a loop and asks me to Buy Now again
Does anyone have a solution?

Responses

Adobe Administrator

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15.9K Messages

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296.4K Points

2 y ago

Hi Aimee, it doesn't look like the email address you've used her has any memberships associated with it. I found another account with with the same name that has a recently cancelled all apps and newly purchased CC Photography Plan - but no ETLA plan.

Sr. Product Manager, Adobe Digital Imaging