leon_rogson's profile

47 Messages

 • 

752 Points

Mon, Apr 8, 2019 5:24 PM

Lightroom CC: I cannot play video on Surface 2 Book

I created a full sync disk on an external USB 3 drive for my Surface Book 2 which I bought because it was "good enough" to process Lightroom.
I have finished syncing it and have video files which I can play without a problem on my desktop, but are just blank or single images on the Surface Book 2.
It makes it impossible to use the SB for LR which is one of the main reasons I bought it.

Responses

Adobe Administrator

 • 

10.7K Messages

 • 

142.1K Points

2 y ago

rogsonl,

That sounds like a video card driver issue. Have you tried going to the video card manufacturer's website and downloading their latest driver?  (Don't rely on Windows update as those drivers are not normally the latest.)