graham_bedford's profile

3 Messages

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90 Points

Wed, Dec 13, 2017 9:49 AM

Lightroom CC: Error message when opening image

"Failed to locate toolkit with id: com.adobe.ag.library"

Anyone know why I get this message when I try to open a file with Lightroom CC?
Tried navigating Adobe support and its worse than useless!

Responses

Official Solution

Adobe Administrator

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1.2K Messages

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20K Points

3 y ago

Hi folks! 

It is my pleasure to announce that we have released a new version of Lightroom CC tonight. We believe the new version has fixed this issue. Update your application to the new Lightroom CC 1.2 and give it a try.


Enjoy!

Adobe Administrator

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1.2K Messages

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20K Points

3 y ago

Hi Graham,

Would you please list the steps it took to produce this message? Also, would you mention the operating system you are using?

Thanks,

Rick

3 Messages

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90 Points

Thanks for replying. It appears to have been sorted - see comment below.

4 Messages

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90 Points

3 y ago

Hi Graham,

Thanks for reporting this. We've fixed this internally and the next release should have it.

In the mean time, could you please use the (+) Add Photos button to import images into Lightroom CC?

3 Messages

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90 Points

Thanks for the response. Yes, can do as you recommend.