Lightroom CC: "Edit Disabled while your subscription is expired"

I am a former Photography CC plan subscriber.  I signed up for the free trial and in the Adobe CC app that I download from it tells me I'm on a free trial.  Howeber, in Lightroom CC when I click edit it says "Edit Disabled while your subscription is expired".  I spent over 30 minutes in chat with your representative and he could not comprehend what I was explaining to him.  He kept telling me my subscription was expired.  I had to explain three times before he said he's transfer me to the technical support team, and he said I would connect instantly.  However I go into queue with a 5 minute wait.

I should not have to spend this much time even reaching a point where someone understands my issue, you should hire people that have adequate command of the english language and can read a problem description the first time.  I already was not thrilled with the idea of really having to spend 250 a year to get all the functionality I would like but was going to give this app a chance for a few days. 

At this point between the customer service experience and the fact that I would have to continue to pay in perpetuity to even use your product, I will cut my losses and go to another product that doesn't have this model and has better customer experience.