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15 Messages

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286 Points

Thu, Nov 16, 2017 4:17 AM

Lightroom CC: Different photo counts on different computers

I am getting totally different photo counts from Lightroom CC on different computers.  They both say they are fully in sync.  However, one has 30K photos missing.

Responses

253 Messages

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3.3K Points

3 years ago

I do not really understand what you mean by "I am getting totally different photo counts from Lightroom CC on different computers"
Does this mean you have the same images on different computers?

Did you do a synchronisation?

Synchronisation is doing simply the following: It compares the catalog informations with the effective situation in the relative folders (folders being in the catalog).

This mean: 
- If you have deleted pictures through LR and you only deleted them in the catalog, this will say that the pictures are not deleted in the folders (you stil can see these pictures looking at th. So said, after a sync. you than will get more pictures than before.
- if you have deleted pictures using the basic method (I mean going into the folders and not using Lr to do that) you still can see the pictures looking at it thru the Lr Catalog, but what you are looking is only a thumbnail. You never be able to work on it as a 1/1 picture.
After Lr sync you will get less images than before.

Conclusion: 
To be safe with this discrepancies, only use Lr functions to modify catalogs and folders

Champion

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3.1K Messages

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56.1K Points

3 years ago

One more case of confusion about the new names. I assume that the OP is talking about Lightroom CC, which should sync automatically over two computers. The image counts should be the same, because selective sync does not exist. You are talking about Lightroom Classic however, which does not sync catalogs between computers.

Johan W. Elzenga,

http://www.johanfoto.com

253 Messages

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3.3K Points

May be you right

15 Messages

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286 Points

3 years ago

thanks both.

I have not modified the underlying files or folder.  I never touch that.  Everything is through Lightroom.

I think I have two issues.  One, one of my Lightroom CC clients, the one on my laptop, is way behind syncing.  So it says there are fewer pictures than there really are.  If this is possible, then this question is closed.  If that's not possible, then something wierd is going on that I'd like to understand.

Champion

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483 Messages

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8.9K Points

3 years ago

The obvious question to ask: is syncing paused in LRCC on either of your two systems? Does the cloud icon, top right, have a "pause" icon showing? That's the only way I can imagine one of the apps having such a discrepancy. Have you checked LRWeb to see what the total number of synced images shows there? It should match one at least of the LRCC totals.

15 Messages

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286 Points

3 years ago

LR Web is a great idea.  I'll try that now.

15 Messages

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286 Points

3 years ago

How do I get photo counts on web?  There is no summary and I can't just select all and look at the count.

Champion

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483 Messages

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8.9K Points

3 years ago

Click on the Dashboard link, top left of the main Albums screen, the totals will be top-right of the Dashboard screen.

12 Messages

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246 Points

3 years ago

LL (cloud) in my MacBooks says 69991 pictures, but LL in my iPad says 69912 pictures. LL Web says 75079 pictures. Not good.

12 Messages

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246 Points

This is funny. iPad says that I have 69912, but if I tap "All Photos" it says 69 948 photos.

Basically, I can't anymore trust to this product.

Champion

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483 Messages

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8.9K Points

I don't understand. "All Photos" on the iPad should be the correct total of all synced photos, so where are you seeing a different number on the iPad?

12 Messages

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246 Points

Laptops:

Both laptops have LR cloud v1.1 and both are, finally, synced all photos.
As far I know "All Photos" includes photos and videos. 

Sync status on both laptops is "Synced and Backed Up".

Laptop 1: 


Laptop 2:


LR web:

LRweb is showing totally different numbers compared to laptops. 
75079+2839 = 77918

All this is little bit misleading, because only LRweb have Dashboard and "All Photos" is not showing similar count of unflags+flags+rejects as it does in LRc and LRipad.

LRweb sync status is "All synced and backed up"



LR web when viewing single photo:

When viewing single photo LRweb shows in bottom of screen this number.


LR iPad:

LRipad have different count of photos. And I just realised that these numbers are "Unflagged, flagged and rejected". Not "Total count, flagged and rejected" as I though first. :-)

Sync status is "All synced and backed up"




I can't understand how numbers can differ so much.

Champion

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483 Messages

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8.9K Points

Nor can I, so I think we need to wait for someone from Adobe to look at this. 

4 Messages

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106 Points

I have a similar problem:

1. I have LR Classic and have recently subscribed to LR CC.
2. I have migrated LR6 catalog to the LR CC app for Mac.
3. I have synced my photos with the cloud and when finished I get an error message in the cloud icon, that indicated that there are corrupted photos that cannot sync.
4. I have tried to identify the corrupted Photos, but I have over 60k pictures, so I cannot review them one by one.

When I upload a new photo, it actually synces with the cloud, but the result is that I have different number of photos synced in the Mac, the Surface, and the iPhone

My hope is that if I eliminate the corrupted photos, the total number of photos sinced in all the devices is the same.

Can anybody help me?

Thank you very much.

Photos at devices:

MAC 65.071 
IPAD 64.949 -122
IPHONE 64.949 -122
SURFACE 64.951 -120
WEB 65.091 +20

15 Messages

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286 Points

3 years ago

I don't remember, if I posted my workaround, so I'll post it here.

I re-added all the photos to the cloud-synched collection again.  Not as dups, just selected all from the old school folder I was syncing from and dragged it onto my cloud collection again.  This convinced LR Cloud to start syncing again.  

Syncing on my computer was very slow-- days and days.  From what I can see LR sync is compute intensive on the device you are syncing from.  It is very chatty. And it is serial or nearly so.  Those are not dings on the sync feature.  That's just the way it is.  Two way sync is hard to get right and expensive to run.  They could probably do better with a better algorithm, but that would be more complex and error prone.  

In hindsight I should have migrated manually to my new computer and done the cloud sync from there. 

4 Messages

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106 Points

Thank you for your answer David. I have over 60k photos. I do not feel like redoing the upload of all the picts. That is why I am thinking of deleting unsynced photos first to see if that solves the problem.