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2 Messages

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80 Points

Mon, Oct 19, 2020 12:17 PM

Answered

Lightroom CC Desktop: Sync Issues due to stacks

Hi, Any ideas how to fix a sync issue that I believe is due to stacks?

I migrated a LR classic catalog to LR CC on my PC, and it's stuck syncing 143 photos. LR mobile and https://lightroom.adobe.com show no sync issues. If click on the cloud in LR CC desktop, then the view link to see which photos are syncing, the result is empty. Using the Diagnostic report I can see issues with stacks that I guess were in my original catalog. I don't want to start again and re-migrate due to the number of images.

I've tried marking all images with a star, and grouping/stacking all images to see if that forces the sync to correct itself. This hasn't fixed the issue.

 

If I search for the file names above in LR CC desktop I get no result.
Many thanks
Steve

Responses

Adobe Administrator

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8.6K Messages

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122.3K Points

a month ago

Can you go to Preferences:
Account

Hold down the [Option] key and generate a [Mini Report]. I will get this to an engineer. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

 • 

80 Points

Hi Rikk, thank you for the message. I was going to update the post as yesterday afternoon I found a solution that appears to have worked. I renamed the catalog which forced a new catalog to download which has stopped the sync issues. I was confident to do this as I believe the stacks were causing the problem and I haven't lost any images by doing this.

https://helpx.adobe.com/uk/lightroom-cc/kb/unable-to-move-some-photos.html

Many thanks
Steve