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484 Points

Mon, Aug 6, 2018 11:07 AM

Closed

Solved

Lightroom CC: Desktop crashes on startup

I have never been able to use Lightroom CC desktop version. The application crashes on startup. I suspect this has something to do with my GPU. I had to disable GPU in Lightroom Classic CC, Photoshop CC, Camera Raw CC, to be able to use these applications. However, I cannot do it in Lightroom CC desktop, because it has never started so far. My Lightroom CC preference folder, C:\Users\[UserName]\AppData\Roaming\Adobe\Lightroom CC\Preferences  is empty. There is no preferences file. Is there a way I can download a default preference file? I am on Windows 10, current Lightroom CC version is 1.4. None of the suggestions on this forum, including he one to reset preferences to default, by starting with "Alt"+"Shift" key pressed, have worked so far.

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Adobe Administrator

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8.5K Messages

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121.6K Points

2 years ago

This issue was solved offline with Vijay's help. 

For closure: This crash was the result of a Windows issue related to a non-default location for Pictures folder that was corrected. 
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