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3 Messages

 • 

110 Points

Sat, Jun 30, 2018 4:56 AM

Solved

Lightroom CC: Crashing after trying to go to the Presets tab

Everytime I go to edit a photo, I first start with one of my personalized presets and then adjust as needed. Ever since I updated Lightroom CC, the Presets tab has been MIA and when I try to click on it, it shuts the whole program down.  How do I fix this? Need to edit photos ASAP!

Responses

Official Solution

Adobe Administrator

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8.2K Messages

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118.2K Points

2 years ago

Lightroom CC 1.5 was released today and should address this issue.  If you don’t see the update in your Creative Cloud App, hit the [Ctrl/Cmd]+ [Alt/Opt]+[R] to force a refresh. 

Give the new version a try and let us know if it solves the issue. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

Champion

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5.8K Messages

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102.6K Points

2 years ago

Hi Brianna, sorry to hear you're having trouble.

Let's start with some system specifics - can you please go to Help menu > System Info and paste the first few lines here please?

3 Messages

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110 Points

2 years ago

Lightroom CC version: 1.4 [ 20180608-0705-e1ba7c8 ] (Jun  9 2018)
Operating system: Mac OS 10
OS Version: 10.13 [4]
Application architecture: x64
Logical processor count: 4
Processor speed: 2.3 GHz
Built-in memory: 16,384.0 MB
Real memory available to Lightroom CC: 16,384.0 MB
Real memory used by Lightroom CC: 1,833.5 MB (11.1%)
Virtual memory used by Lightroom CC: 2,517.8 MB
Memory cache size: 2,389.0 MB
Internal Camera Raw revision: 976
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 1375MB / 8191MB (16%)
Camera Raw real memory: 1376MB / 16384MB (8%)
Displays: 1) 1280x800

Graphics Processor Info:
Check OpenGL support: Failed
Vendor: Intel Inc.
Version: 3.3 INTEL-10.4.14
Renderer: Intel HD Graphics 3000 OpenGL Engine
LanguageVersion: 3.30
Total Video Memory: 579 MB


Application folder: /Applications/Adobe Lightroom CC
Settings Folder: /Users/bbriannadiggss/Library/Application Support/Adobe/Lightroom CC

Adobe Administrator

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32 Messages

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988 Points

2 years ago

Hi Brianna,

We're really sorry for all the trouble. We have identified this issue as bug after Lightroom CC 1.4 update. Our engineering team investigating a fix.

In the meanwhile, please refer the available workaround to fix this issue. https://helpx.adobe.com/lightroom-cc/kb/crash-opening-presets-panel.html

Regards,
Mohit

1 Message

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62 Points

Thank you!! I was having the same issue and your fix worked!!!

1 Message

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62 Points

Hi Mohit, I am having the same problem but the workaround did not work for me. Do you have any estimate on when the problem will be fixed or is there another workaround?

3 Messages

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80 Points

Any chance of getting an update? The work around is not working for many people. 

3 Messages

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110 Points

2 years ago

Thank you Mohit! Very helpful. Hope it can be resolved soon.

1 Message

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80 Points

2 years ago

I have the same issue as Brianna. I followed the steps in the link provided and it is still crashing.

1 Message

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60 Points

2 years ago

same problem on my side. I did the workaround and its still crashing

3 Messages

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80 Points

2 years ago

I am having the same problem. I tried the work around but it is still crashing every time I select the presets panel. 

9 Messages

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150 Points

2 years ago

I'm having the exact same problem and reached out to Adobe today and got no helpful advice whatsoever. This workaround doesn't work for me because I don't even have the Develop Presets folder when I follow the steps. This is a really, really frustrating and would love for it to be fixed as soon as possible. Thanks

1 Message

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60 Points

2 years ago

I can't even get the presets panel to show!

3 Messages

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80 Points

2 years ago

I just spoke with someone via chat and if you're using verison 1.4 - reinstall version 1.0 and the problem goes away! It worked for me. 

Adobe Administrator

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32 Messages

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988 Points

2 years ago

Hi All,

We're happy to announce the release of Lightroom CC 1.5.

This update includes the fix for "Lightroom CC crashing after trying to go to the preset tab" issue.

Here's the list of what's new in this release:https://helpx.adobe.com/in/lightroom-cc/using/whats-new.html

Let us know if the update resolves the problem for those affected and share your feedback with us.

 

Regards,

Mohit