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Adobe Photoshop Family

13 Messages

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258 Points

Tue, Feb 5, 2019 6:20 PM

Lightroom CC crashes on Windows 10

Crash dump while hovering over person keywords

When trying to hover the mouse over the found people withing the keyword view, Windows 10 crashes with a short dump. I've tried this three times, and it happened in all occasions.

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Adobe Administrator

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8.5K Messages

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121.2K Points

2 years ago

rshoene27,

I do not find any crash reports under your email address used at this forum. Is it an Adobe dialog or a Microsoft dialog that appears when the crash happens?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

13 Messages

 • 

258 Points

2 years ago

Hello, Rikk,

Windows crashes and reboots, so I'm not sure if it's Windows- or Lightroom-related. I haven't been able to find a log for this.

Adobe Administrator

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8.5K Messages

 • 

121.2K Points

2 years ago

Update your video driver from your video card manufacturer's website and see if you keep from crashing. This sounds like an OS level crash if you are not seeing an Adobe dialog. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

13 Messages

 • 

258 Points

2 years ago

Ok, will check, thank you!