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5 Messages

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142 Points

Sun, Mar 25, 2018 7:48 PM

Solved

Lightroom CC: Crashes during Image Copy

Lr CC in iMac OS 10.13.3: When right-clicking a Psp image in LrCC and then selecting "Make a Copy", LrCC freezes and cannot be forced to quit. Also when the freeze bug is fixed, it would be nice if the result of "Make a Copy" led to an option of Psp or TIF.

Responses

Adobe Administrator

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818 Messages

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14.9K Points

3 years ago

Hi David,

Just to be clear, are you talking about a Paint Shop Pro file?

If that is the case would you be willing to share the file with us so we can investigate further?

Thanks,

Rick

3 Messages

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102 Points

I have also problem. When click to import button Lightroom quit everytime. Tried 5-6 times already. How can I fix this problem, please help

Adobe Administrator

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818 Messages

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14.9K Points

Hi Aysel,

Which version of Lightroom are you using and on what operating system?

3 Messages

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102 Points

Lightroom 5.6, Mac IOS. 

Adobe Administrator

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818 Messages

 • 

14.9K Points

Can you try resetting Lightroom preferences and see if that helps?

How do I reset Lightroom's Preferences? - The Lightroom Queen

3 Messages

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102 Points

dear Rick, I fixed the problem just clicking one photo in Library during import process. Thank you very much! 

Adobe Administrator

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818 Messages

 • 

14.9K Points

NIce!!! 

5 Messages

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142 Points

3 years ago

Thanks Rick.

 I mistyped. The file is a Psd not a Psp. Sorry for wasting your time with my error.  Anyway, this morning i did an Lr reset, and the problem went away.

Thanks again,
David

Adobe Administrator

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818 Messages

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14.9K Points

Yay!! We like the simple solutions!

Have a great day!

5 Messages

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142 Points

Can you help with this?

Synch Indicators Not Consistent in LrCC Desktop - Bug

In Lr CC on iOS 10.13.3 (High Sierra): My list of albums and folders in the left pane show no synch in progress. I believe it. However, the cloud indicator in the upper right corner of Lr CC window shows one image is being synched. This has been unchanged for days, and LrCC reset did not help.

Also, the workaround for stuck synching (where the last step is option-click on the cloud when all images are "picked") has been tried and does not work.

Adobe Administrator

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818 Messages

 • 

14.9K Points

Hi David,

I merged your original post on this issue to a thread that has some suggested solutions. Let me know it that helps.

Rick