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Adobe Photoshop Family

1 Message

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80 Points

Thu, May 24, 2018 7:29 AM

Acknowledged

Lightroom CC: Can't import image scans as Lightroom thinks is duplicates

Is there a way to make Lightroom CC import even if it thinks it's duplicated images?
The images are all new scannes but it will not import a file with a duplicate name. If I rename it the image will import. Surely this is a bug??

Responses

Adobe Administrator

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9.1K Messages

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127.5K Points

3 years ago

Lightroom Classic CC is designed to recognize duplicates if the all of the following apply:

1. Filenames are identical
2. File size on disk is identical
3. Date/Time stamp is identical

It is possible to uncheck the Don't Import Suspected Duplicates option in the File Handling panel of the Import dialog.  After doing this, Lightroom should allow you to import suspected duplicates. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

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9.1K Messages

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127.5K Points

3 years ago

I have asked an engineer to look into this and respond.

Lightroom CC uses the hash to determine a files status as a duplicate. Identically named-yet distinctly different scans shouldn't result in duplicate detected status.  Stand by. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

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9.1K Messages

 • 

127.5K Points

3 years ago

We have determined that the behavior is incorrect in your scenario and a bug has been logged. Thanks for reporting it. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

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90 Points

3 years ago

Hi Nicolai,
Are you not able to select the photo in the import screen? What message do you get when you hover over the icon?
Is it "Attempting to add multiple copies of the same file" or "This photo has already been added."?

It would also help if you send us one of the images you can't import along with some diagnostic information. I will DM you the instructions.