Skip to main content
Adobe Photoshop Family

Champion

 • 

174 Messages

 • 

3.9K Points

Tue, Dec 12, 2017 2:22 AM

Solved

Lightroom CC: Blue Spinning Circle (macOS)

Operating System: Mac 10.13.1
Exact Lightroom Version : 1.0.1 [ 20171102-1240-2cb2cb2 ] (Nov 2 2017)

Hi folks, I'm stumped. I opened LR CC today and just have a blue spinning circle - otherwise LR CC is empty - no photos despite many in LR mobile and web. I reset preferences, restarted, rebooted, signed out, deleted all cloud data, reinstalled, signed out of the CC app (not necessarily in this order), with no luck. 

Diagnostic log: https://www.dropbox.com/s/cp15t5eg2d2g4xl/DiagnosticLog.html?dl=0

Thank you.

Responses

Official Solution

Adobe Administrator

 • 

700 Messages

 • 

13.3K Points

3 years ago

A new update for LrCC was just posted this evening. Give it a try. It may help with this issue.

Champion

 • 

174 Messages

 • 

3.9K Points

Thank you, Rick - but I have the same issue in 1.1.

Champion

 • 

174 Messages

 • 

3.9K Points

Problem solved - a second reinstall and restart did the trick.

Adobe Administrator

 • 

700 Messages

 • 

13.3K Points

Yay!! 

5 Messages

 • 

114 Points

3 years ago

This reply was created from a merged topic originally titled Lightroom CC spinning circle on launch.

Started trial of Lightroom CC.  Everything I've tried, the app opens and just has a spinning circle in the middle.  Says I'm signed in, but the 'manage account' section doesn't have my account information.  Signing out and back in doesn't fix it, uninstalling and reinstalling doesn't fix it, firewall settings aren't changing anything.

Nearly gave up on Lightroom CC, then I installed on my wife's computer.  Worked first try.  Looks like some nice software, if I can get it to work on my computer.

5 Messages

 • 

114 Points

My problem is not solved and merging my issue with a solution that doesn't solve my problem isn't helping.  Does anyone know a fix for this?

Adobe Administrator

 • 

700 Messages

 • 

13.3K Points

Hi Nathan,

It may be an authentication issue. Have you tried uninstalling and reinstalling the Creative Cloud desktop app? Also, make sure you are not blocked by a Firewall.

5 Messages

 • 

114 Points

I've uninstalled and reinstalled six different times with no luck.  Are there any firewall guidelines I can use to check my system with?

Adobe Administrator

 • 

700 Messages

 • 

13.3K Points

I'm not sure what to tell you. You could try temporarily disabling the firewall to see if that is the issue,

5 Messages

 • 

114 Points

Can't disable the firewall on a company owned computer, even though I have admin rights to install software.  If I knew what ports I was looking for, I could investigate further.
Meanwhile, still no luck getting the software to work.  And my problem is still listed on a "solved" thread dealing with a completely different issue.