richard_kuns's profile

10 Messages

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194 Points

Sat, Mar 23, 2019 6:44 PM

Lightroom CC: Blank Screen on single image, "Detail" button

I am getting a blank screen when I select a single image on Windows 10 version 2.2.  Fails every time.  Made a video:

https://youtu.be/c_eaVskD32Y

Very serious problem.  It was working on previous versions.  Application is unusable.

Responses

6 Messages

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114 Points

2 y ago

Reboot computer ???
update graphics card
Seems like a a gpu problem update it or turn it off in lightroom preferences 

Adobe Administrator

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10.5K Messages

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140K Points

2 y ago

Alex's suggestion of toggling off the GPU in the Preferences is a good one. If this causes your system to function correctly, you probably need to go to your video card manufacturer's website and get their latest driver. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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114 Points

That is true..The update I have experienced is that the updates caused my the same situation and I turned it off in Photoshop but not in lightroom.My computer tech said it could be the power supply in the computer and I should upgrade it being that my cpu is 5 years old Dell xps 8500 with AMD graphics card,and a 4k benQ monitor .

10 Messages

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194 Points

2 y ago

I've had the graphics card turned off in LR all along.  Updated drivers, windows, etc.  Interesting just noticed that Photoshop is using the graphics card and works just fine.  Also tried Adobe Camera Raw which also can crop the file just fine.

10 Messages

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194 Points

2 y ago

Thanks everyone for your help.  Problem seems to be resolved for now.  A clean installation of the same AMD driver I have been using solved the problem.  I didn't think this was necessary, shame on me.  Hopefully whatever caused it won't happen again.  I've removed the above videos from YouTube. 

Adobe Administrator

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10.5K Messages

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140K Points

2 y ago

Thanks for posting back Richard with your solution. That will help others who wander in here!
Adobe Photography Products

Quality Engineering - Customer Advocacy