Lightroom CC: Albums appeared and then disappeared after migration

Hi Rick! 

It is really weird. I relaunched Lightroom twice, then restarted my computer and relaunched it and am still getting the same results. Weirder still, the albums still appear when I open the mobile CC—see attached images. In the mobile version the albums still appear, nested under the 'Migrated Lightroom Catalog-2' folder. Although when I open them it says they all contain '0' photos, presumably because they haven't synced yet. The fact that they appeared and then disappeared on the desktop is disconcerting.

There is a 'Migrated Lightroom Catalog-2' folder in the right screenshot. Isn't that where all the albums created by the migration should be? It contains 22 items. 

Hi Johan, yes, that would be logical. If you read my comment you'll see the image on the right is the mobile version where everything appears, but it does not appear on the desktop version on the left.

On the left I see a 'VERB' folder, that doesn't appear on the right. Could it be that this is the migrated catalog, but not yet (completely) synched? The 4.39 TB size of your catalog is huge, so it may take several days before everything is synched. Another question: do you have enough space in your CC account for a complete sync of 4.39 TB?

Hi Johan. VERB isn't the migrated albums. It's a separate folder I created just as a test to see how folder creation works on desktop.
Yes, I have 5TB of CC space.

The 'Migrated Lightroom Catalog-2' has now also disappeared from my phone. Is there any way of getting my albums back?

Can you see them at http://lightroom.adobe.com Mel?

Can you see them at http://lightroom.adobe.com Mel?

Hello! No, unfortunately they don't show up there either.

Is it possible you have two accounts and you are logged in differently at these locations?

Hi Rick. Nope. Just the one. 

Hi again,

Did you ever get a warning that you were running out of cloud storage during any of this?

Nope. I bought the 5TB plan before.

Hi Mel,
Would you be able to send us a diagnostic report? These are the instructions:

1. In Lightroom CC open preferences
2. Click on Account in the top left corner
3. Hold down Option (Alt) key and click “Full Report” in the center of the screen
4. Wait for log to generate then click “Show in Finder”
5. Right-click highlighted zip file and choose “share link”
6. In the window that opens in your browser, click the button next to the word “Private” to change it to “Public”
7. Copy the URL and send it to me.

If it's OK, I will send you an email so you can send the URL to me.

Rick

Hi Rick! To be honest I just got tired of fooling around with it and switched back to Classic for now. Will probably try to switch again someday when I've got spare time. Maybe over the holidays.

Cheers,

Mel

That's cool. We are looking into this issue and hope to have it solved soon. 

You are probably aware that Lightroom CC is new and unique product and will evolve just as Lightroom Classic will continue to be the mainstay for many long time users. 

If you get time to share the diagnostic log with us that would be great. In the meantime, I hope you enjoy the updated Lightroom Classic and, as always, let us know what you think.

Cheers!

Mel, Even if you switch back to Classic, please send the "Full Report" to Adobe.  We all will benefit 

Thanks
Monty

Hi. I had a similar thing happen. When I was sorting the migrated folders and albums I moved them out of the 'migrated catalogue' folder and then deleted that folder. However, after everything finished syncing the folders and albums I moved also disappeared. My guess has been that the deletion of the 'migrated catalogue' somehow got synced before the moved folders/albums did. So the 'Cloud' thought I'd deleted the 'migrated catalogue' folder with the other folders/albums still contained and synced backed to the desktop deleting them all. Hope that makes sense?