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Adobe Photoshop Family

9 Messages

 • 

202 Points

Wed, Oct 17, 2018 6:56 AM

Lightroom CC: Adobe Portfolio sharing says 0 images in each album?

The new sharing tab is great but all my albums say there are 0 photos in all of them, yet the photos are there when I select an album. I'm also not able to resend the album to my web portfolio because Lightroom thinks they are empty.
Is there a fix for this?

Responses

7.9K Messages

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114.4K Points

2 years ago

Hey Nicolai, this is an issue we have logged a bug against and will be fixed in an upcoming release. Thanks for reporting.

It wouldn't hurt if you could give us a step by step set of instructions for creating an Album in your Portfolio connector that has zero images in the count but has image in the grid. We do have a way to duplicate your scenario but I want to make sure we are duplicating the workflow you are using and that you aren't getting into this state in a different manner. 

Adobe Photography Products
Quality Engineer: Customer Advocacy

7.9K Messages

 • 

114.4K Points

2 years ago

Updates to the Lightroom CC Ecosystem and Lightroom Classic CC were released earlier today. Please update your software and let us know if you are still experiencing this issue. 

Adobe Photography Products
Quality Engineer: Customer Advocacy

9 Messages

 • 

202 Points

2 years ago

Sorry, it's still showing up as 0 images in Lightroom CC

7.9K Messages

 • 

114.4K Points

Can you go to Help>System Info... and verify you are using Lightroom CC 2.1.1?

Adobe Photography Products
Quality Engineer: Customer Advocacy

9 Messages

 • 

202 Points

Sorry, yeah that was not the right version I was on