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90 Points
Sun, Feb 24, 2019 12:18 AM
Solved
Lightroom CC 2.2: HDR merge getting stuck at 100%
Hi,
Im trying to complete a HDR merge on Lightroom CC (Ver 2.20) using a stack of 3-5 images. When I select the option to merge the images, it goes to the next screen where a loading bar shows "Gathering Data..." This bar reaches 100% and then seems to stay on this screen permanently. I've waited upwards of 20minutes and nothing has happened, it remains showing the same loading bar.
Can you please recommend anything I'm doing wrong or any potential fixes?
Im working on a MacBook pro (2013) 2.9GHz I7 processor, 8GB RAM and a Intel HD Graphics 4000 1536 MB card.
Kind regards,
Lewis
Im trying to complete a HDR merge on Lightroom CC (Ver 2.20) using a stack of 3-5 images. When I select the option to merge the images, it goes to the next screen where a loading bar shows "Gathering Data..." This bar reaches 100% and then seems to stay on this screen permanently. I've waited upwards of 20minutes and nothing has happened, it remains showing the same loading bar.
Can you please recommend anything I'm doing wrong or any potential fixes?
Im working on a MacBook pro (2013) 2.9GHz I7 processor, 8GB RAM and a Intel HD Graphics 4000 1536 MB card.
Kind regards,
Lewis
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JeffreyTranberry
Adobe Administrator
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2 years ago
Sr. Product Manager, Adobe Digital Imaging
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kirill_konshin
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242 Points
2 years ago
In my case it is stuck on "Gathering Data... 100%".
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Rikk
Adobe Administrator
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2 years ago
Quality Engineering - Customer Advocacy
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stefanogiraldo
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2 years ago
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Rikk
Adobe Administrator
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2 years ago
I tested with your files (thank you for those) using Lightroom Desktop 2.3. I was able to successfully merge an HDR, a Pano and an HDR/Pano from your files with no issues.
I would recommend you reset your preference file and try again. If that doesn't cure it you may want to do a clean install of the App.
Preference File reset:
A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences.
Reset Procedure:
1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.
Does the behavior continue after resetting the preferences?
Clean Install:
Close Lightroom
Restart the computer
Use the Adobe Creative Cloud App to uninstall Lightroom
Restart the computer
Install Lightroom via the Creative Cloud App without launching any other programs.
Restart the computer
Launch Lightroom
Wait 5 minutes
I am going to post these same instructions into your other thread.
Quality Engineering - Customer Advocacy
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Rikk
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a year ago
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