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Adobe Photoshop Family

3 Messages

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130 Points

Tue, Jan 23, 2018 9:44 PM

Solved

Lightroom CC 2018: Constant crashes macOS 10.13.2 high Siera

Adjusting most simple things like, cropping and exposure is almost impossible...all the tools respond extremely slow. Sometimes I have to wait for more then a minute for a crop to work. It is impossible to work with it. In the last few days I have tried whatever I could think of to solve the problem. But unfortunately this is terrible. I simply can not use it. I really hope this can be fixed soon otherwise I would like to cancel my purchase.

Responses

Adobe Administrator

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15K Messages

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287.4K Points

3 years ago

What does the crash report say in it?

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15K Messages

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287.4K Points

3 years ago

Are you syncing a lot of images currently?

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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130 Points

Thank you for your comment Jeffery. Yes indeed a lot of images but the problem seems to be solved. It was a Graphic Card issue. 

Adobe Administrator

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694 Messages

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13.2K Points

3 years ago

Hi Parisa,
It could be an issue with your graphics card. Try these steps and let us know if it helps:

Troubleshoot graphics processor (GPU) and graphics driver issues

Adobe Administrator

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56 Messages

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1.1K Points

3 years ago

Hi Parisa,

Is this happening after upgrading to 10.13.2 or was Lr crashing on previous OS versions(10.13.1 or before) too? What camera files are you working on?

Thanks,
Venkatesh

3 Messages

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130 Points

3 years ago

Hi Venkatesh, thank you for your comment. This is the first time I am working with LR. But the problem seems to be solved. It was a Graphic Card issue.

1 Message

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60 Points

3 years ago

What was the graphic card issue? I am having the exact same problem in LR right now.

Champion

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3.1K Messages

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56.1K Points

Go to Preferences - Performance and turn off 'Use Graphics Processor'.

Johan W. Elzenga,

http://www.johanfoto.com