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sarah_abbott's profile

3 Messages

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110 Points

Tue, Dec 17, 2019 3:04 AM

Lightroom 3.1: Freezes every time I crop a photo

Every time I crop a photo, Lightroom freezes.  The crop will show on the filmstrip area but not in the image I just cropped and I can't select a new picture.  The only thing I can do it close lightroom and open it again.  When I do that, the photo is cropped. Please help me so I don't throw my computer across the room. This just started happening a couple weeks ago.

Responses

Champion

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6.3K Messages

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107.6K Points

a year ago

Can you go to Help menu > System Info and share the contents please Sarah?

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

3 Messages

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110 Points

a year ago

Lightroom version: 3.1 [ 20191126-2330-434c343 ] (Nov 27 2019)
NGL Version: 1.11.0.8
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: TOSHIBA Satellite C75D-B / AMD A8-6410 APU with AMD Radeon R5 Graphics   
Logical processor count: 4
Processor speed: 1.9 GHz
Built-in memory: 7129.2 MB
Real memory available to Lightroom: 7129.2 MB
Real memory used by Lightroom: 1148.1 MB (16.1%)
Virtual memory used by Lightroom: 1479.9 MB
Memory cache size: 543.3 MB
Internal Camera Raw version: 12.1 [ 351 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 601MB / 3564MB (16%)
Camera Raw real memory: 670MB / 7129MB (9%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1600x900
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: AMD Radeon(TM) R5 Graphics (8.17.10.1404) - 1006 MB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU3, hard: success, soft: fail_insufficient_memory, wl: No, bl: No
OS Media Capability: true




Adobe Administrator

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9.5K Messages

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130.5K Points

a year ago

Sarah,

If you go to Preferences>Performance and set Use Graphics Processor to Off does the crop work as expected? 
Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

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110 Points

a year ago

That worked, thank you!  A new laptop is on my wishlist