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3 Messages

 • 

106 Points

Sat, Mar 31, 2018 1:50 PM

Solved

Lightrom CC: Cloud Storage > Upgrade > shows Access Denied

Lightrom CC > Cloud Storage > Upgrade > shows Access Denied page in Safari.

Responses

Official Solution

Adobe Administrator

 • 

109 Messages

 • 

2.9K Points

3 years ago

Hi Yury,

This issue should now be resolved. Please let us know if you see anything else that is behaving differently from expected.

Thanks,
Melissa

75 Messages

 • 

2.7K Points

3 years ago

We are investigating this. 

Barry

Adobe Administrator

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109 Messages

 • 

2.9K Points

3 years ago

Hi Yury, thanks for posting about this issue.

As Barry mentioned above, we're currently investigating the issue. In the meantime, if you'd like to upgrade your storage for Lightroom CC, please follow the steps in this help document: https://helpx.adobe.com/x-productkb/global/upgrade-creative-cloud-storage.html

You can get to Manage Account either from Lightroom CC > Help > Manage My Account or by going to www.adobe.com and selecting Manage Account (under Choose a plan).

Thanks and let us know if you have any troubles with this workaround.
Melissa