KG

4 Messages

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80 Points

Wed, Oct 21, 2020 11:14 AM

Crop problem after updting Lightroom cloud vers. Oktober 2020

After i updated on my desktop to latest version i have problems with crop tool. Trying to  finish my crooping by pressing enter only result in returning to original size. If i after this is closing Lightroom and open it again the picture in question is now crooped ?

After this i tryed on my Laptop which is not updated. No problems !  Then i updated Lightroom on my Laptop and same problem occured as on the desktop.

This conversation has been merged. Please refer the main conversation:

Lightroom Desktop (Cloud Based) new 4.0 crop does not work

Responses

Adobe Administrator

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10.6K Messages

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140.8K Points

8 m ago

Try resetting your preference file. 


Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

4 Messages

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80 Points

Hi Rikk. 

Thanks, but after having run the reset procedure, the problem still the same. 

Regards Kurt 

Adobe Administrator

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10.6K Messages

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140.8K Points

At this point, I don't have an answer and can't reproduce the behavior you are seeing.  Can you possibly record and share a video showing what you are seeing?

7 Messages

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102 Points

8 m ago

Mine is doing the same.  You alter the image, it doesn't appear to save until you save the image.

I have a screen video, but cannot find how to upload it.

This update has caused no end of problems

Adobe Administrator

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10.6K Messages

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140.8K Points

@kime

"This update has caused no end of problems"

Have you posted about the other problems you are having?  It would be helpful if you could start new threads for these.