larry_fasnacht_75wf5irn48pq5's profile

22 Messages

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416 Points

Sun, May 13, 2018 12:17 AM

Crash, crash, crash Lightroom Classic CC 7.3.1 verging on unusable

Lightroom Classic CC is crashing every time I open it. Windows 10, “Program Not Responding”.

Responses

1 Message

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60 Points

3 y ago

same for me. Have reinstalled several times, no luck

22 Messages

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416 Points

I’m glad you said that. I was going to try that next.

Adobe Administrator

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10.5K Messages

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140.1K Points

3 y ago

A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure:

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.

Does the not-responding behavior continue after resetting the preferences?
Adobe Photography Products

Quality Engineering - Customer Advocacy

22 Messages

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416 Points

3 y ago

It has the virtue that I have never tried it. I will definitely do that the next chance I get.

Am I also supposed to try uninstalling and reinstalling light room?

Adobe Administrator

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10.5K Messages

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140.1K Points

3 y ago

Try this first. Uninstall/Reboot/Reinstall would be the next step.
Adobe Photography Products

Quality Engineering - Customer Advocacy

22 Messages

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416 Points

3 y ago

Okay, I'll try it.  But I will say that the latest update unilaterally reset the preferences, which took me an hour to get back to normal, when it installed.  And that's when I started noticing the "Not Responding" messages, especially on import/export.

But I'll try this.  And thanks for responding!

22 Messages

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416 Points

3 y ago

Still locking up on import.

Adobe Administrator

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10.5K Messages

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140.1K Points

3 y ago

Import hangs may be related to the USB device bug that is reported here:  https://feedback.photoshop.com/photoshop_family/topics/lightroom-classic-cc-and-importing-windows-10

It should be fixed in the next release.
Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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70 Points

3 y ago

Just as long as Lightroom works on my phone. That's what's really important. Right?

Champion

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6.6K Messages

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111K Points

What's the problem you're having David? This issue was fixed in the last release.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.