22 Messages
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416 Points
Sun, May 13, 2018 12:17 AM
Crash, crash, crash Lightroom Classic CC 7.3.1 verging on unusable
Lightroom Classic CC is crashing every time I open it. Windows 10, “Program Not Responding”.
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Updated
3 years ago
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william_lindsay_iwmcdlbnkr72x
1 Message
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60 Points
3 years ago
1
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Rikk
Adobe Administrator
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9.1K Messages
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126.9K Points
3 years ago
Reset Procedure:
1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.
Does the not-responding behavior continue after resetting the preferences?
Quality Engineering - Customer Advocacy
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larry_fasnacht_75wf5irn48pq5
22 Messages
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416 Points
3 years ago
Am I also supposed to try uninstalling and reinstalling light room?
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Rikk
Adobe Administrator
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9.1K Messages
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126.9K Points
3 years ago
Quality Engineering - Customer Advocacy
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larry_fasnacht_75wf5irn48pq5
22 Messages
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416 Points
3 years ago
But I'll try this. And thanks for responding!
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larry_fasnacht_75wf5irn48pq5
22 Messages
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416 Points
3 years ago
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Rikk
Adobe Administrator
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9.1K Messages
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126.9K Points
3 years ago
It should be fixed in the next release.
Quality Engineering - Customer Advocacy
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david_sutphin_7603596
2 Messages
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70 Points
3 years ago
1
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