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Adobe Photoshop Family

3 Messages

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118 Points

Wed, Jun 27, 2018 11:15 PM

copy photos disappearing

I have the latest Lightroom cc updated and all good, but i made a copies of a photo i have, and i edited each photo, after syncing and closing the app i opened the app few hours later and all the copies disappeared from the Lightroom cc and the mobile and everywhere! only the original still there !

Responses

Adobe Administrator

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8.1K Messages

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116.7K Points

2 years ago

timexway, can you go to Help>System Info... and get us the exact Lightroom build number you have installed?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

 • 

118 Points

2 years ago

Lightroom CC version: 1.4 [ 20180608-0705-e1ba7c8 ] (Jun  9 2018)Operating system: Mac OS 10
OS Version: 10.14 [0]
Application architecture: x64
Logical processor count: 12
Processor speed: 3.5 GHz
Built-in memory: 65,536.0 MB
Real memory available to Lightroom CC: 65,536.0 MB
Real memory used by Lightroom CC: 2,901.5 MB (4.4%)
Virtual memory used by Lightroom CC: 4,051.6 MB
Memory cache size: 1,897.4 MB
Internal Camera Raw revision: 976
Maximum thread count used by Camera Raw: 7
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 2218MB / 32767MB (6%)
Camera Raw real memory: 2220MB / 65536MB (3%)
Displays: 1) 2560x1440

Graphics Processor Info: 
Metal: AMD Radeon HD - FirePro D500

Application folder: /Applications/Adobe Lightroom CC
Settings Folder: /Users/timexway/Library/Application Support/Adobe/Lightroom CC


Hello, this is what came out, i copy paste it here, i hope it's ok