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195 Messages

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3.6K Points

Thu, Mar 26, 2015 1:33 PM

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Why two types of Lightroom forum (community & Adobe staff)? Can't they be combined?

Hi
As a user trying to get the most effective answer to a range of Lightroom related issues over the years, I find it confusing and time consuming to try and figure out which forum to post my query into, (or even if I need to post to both, given that sometimes issues aren't answered at all!)

Would't it just be more streamlined for everyone to merge these two platforms, so that expert and user knowledge is shared more evenly, making life simpler all around?

Aren't we all just after a clear appropriate answer quickly regardless of its source?!

(Case in point: I'm now going to post this same issue to the other forum too, because its not clear who I need to address this issue too!)

This conversation has been merged. Please refer the main conversation:

Responses

Champion

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5.9K Messages

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104K Points

6 years ago

This one's meant to just be for feature requests and bug reports - the tracking tools behind the scenes are very good for keeping users informed of progress, particularly on bugs.

The other one's meant to be for questions and help.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

195 Messages

 • 

3.6K Points

6 years ago

Hi Victoria


But these headings tell a different story. And this is perhaps where the confusion (and all the related frustration that brings) perhaps starts..

If I can make a generalization purely as a single long time user of the forums It's just not at all clear to the average user.

Perhaps here again Adobe needs to put more resources into providing a proper "Fit for purpose" knowledge base for what is, after all, a dominant market leading product range.....

Champion

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2.6K Messages

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33.7K Points

6 years ago

Start your own company or become CEO of Adobe and you can do things how you want. In the mean time, stop badgering everyone here and over on the other forum about "meta" questions.

If you have a question about LR go ahead and ask it. If someone who knows the answer reads it maybe you'll get an answer.

195 Messages

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3.6K Points

Oh deary me....
And that response Steve (along with the many other finely crafted ones I has seen you write) acutely demonstrates why this forum needs reform and why you in particular are so very ill suited to this role.

Champion

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5.9K Messages

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104K Points

6 years ago

Edward, no need to be rude to Steve. He makes a good point - we're wasting time debating stuff that we can't change, when we could be helping people.

The reality is no one here has the power to change the company direction or make high level decisions about how Adobe offers support or sets up their forums.

You've made your point, but I'm dropping out of these conversations now, because we're not getting anywhere.

I note from the related questions that you asked this very question 3 years ago. https://c.getsatisfaction.com/photosh...

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.