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Adobe Photoshop Family

3 Messages

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92 Points

Thu, Feb 13, 2020 1:57 AM

Watermark shadow doesn’t show when printing to jpg file

I created a white text string with a dark shadow in the LR watermark editor. When printing to a jpg file, the shadow did not appear although the text appeared correctly (flat - no depth). I then tried to print to a printer, selecting a PDF printer in the printer dialog box (MacOS 10.14), the shadow appeared correctly in the pdf file. I tried various combinations of printing options, and decided there is a bug in printing watermarks with shadowed text to a jpg file (print to file). I printed the image to a pdf file, imported to photoshop, the saved as a jpg file to get around the problem.
Latest version of LIghtroom Classic (2020) as of 2020/02/11.

Responses

91 Messages

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1.8K Points

7 months ago

Hi Lance,

Thanks for taking out time to raise the issue. We will investigate and keep you posted for further updates.

Regards
Mayuri

7.9K Messages

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114.4K Points

7 months ago

Hello Lance,

Lightroom doesn't have a version called '2020'. Could you please go to Help>System Info... and get us your installed Lightroom version number? (likely 9.2)

Adobe Photography Products
Quality Engineer: Customer Advocacy

3 Messages

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92 Points

Lightroom Classic version: 9.2 [ 202001311240-2d026470 ]License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 10
Version: 10.14.6 [18G2022]
Application architecture: x64
Logical processor count: 12
Processor speed: 2.2 GHz
SqLite Version: 3.30.1
Built-in memory: 32,768.0 MB
Real memory available to Lightroom: 32,768.0 MB
Real memory used by Lightroom: 3,230.5 MB (9.8%)
Virtual memory used by Lightroom: 10,944.9 MB
Memory cache size: 1,225.8MB
Internal Camera Raw version: 12.2 [ 384 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 80MB / 16383MB (0%)
Camera Raw real memory: 81MB / 32768MB (0%)
Displays: 1) 3840x2400

Graphics Processor Info: 
Metal: AMD Radeon Pro 560X


Champion

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744 Messages

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13.3K Points

I can duplicate this behavior in Lr9.2 and macOS 10.14.6

Watermark in watermark editor


Print to JPG


Save to PDF in print module Printer Menu

As you can see there is a shadow in the "Print to JPG" but it is not the correct size/offset/opacity. In the "Save to PDF....." it is the same as in the Watermark Editor.

Champion

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744 Messages

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13.3K Points

To add to the above comment, the actual paper print has the correct Watermark shadow so the issue is only for "Print to JPG"

3 Messages

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92 Points

7 months ago

This is my problem:



Champion

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744 Messages

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13.3K Points

7 months ago

I would say that this is definitely a BUG

7.9K Messages

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114.4K Points

That's why it is marked acknowledged above...

Mayuri has written a bug.

Adobe Photography Products
Quality Engineer: Customer Advocacy

Champion

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744 Messages

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13.3K Points

Thanks for the update Rikk.  I forgot to look at the top.

91 Messages

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1.8K Points

Hi,

I have already logged a bug for the same.

Thanks
Mayuri