jose_l_urena's profile

23 Messages

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584 Points

Wed, May 8, 2019 5:31 PM

Video file don ́t synch on shared Collections

I have a Lightroom Classic CC Ver. 8.2.1 shared "Collection" with still images and a few .mp4 video files on my Mac Mojave desktop computer. The video files are visible and playable fine on Lightroom on the desktop. However, the video files don't seem to synch to the corresponding synched Lightroom shared Collection on other devices, or on the Lightroom online web site. I don't get any errors. Simply, the video files appear not to "synch" outside of the Mac computer. All other image files synch fine.   If video files are not supported, this shortcoming should be very clearly documented, and it isn ́t.  Plus, the user should get some sort of error message, which is not happening right now.  I hope this feature gets implemented very soon.

Responses

Adobe Administrator

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10.5K Messages

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140.1K Points

2 y ago

Lightroom Classic only syncs videos down from the Lightroom Ecosystem. It cannot sync up. If you need to sync videos between desktops and devices, you would need to use Lightroom Desktop instead of Lightroom Classic. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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60 Points

I though there was now only CC and Classic. What do you mean by "desktop"?

Adobe Administrator

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10.5K Messages

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140.1K Points

Lightroom Desktop was formerly called Lightroom CC for desktop.  Desktop differentiates it from Lightroom Mobile and Lightroom Web. 

Lightroom Classic is a different desktop application. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

Champion

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6.6K Messages

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111K Points

Ah, the confusion strikes again. Desktop's just a bad name. Cloudy seems to be sticking. ;)

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.