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Adobe Photoshop Family

85 Messages

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1.7K Points

Thu, Oct 19, 2017 8:30 PM

Upgrade option 20GB to 1TB for photography plan not available

When I click on "News" next to LR in the creative cloud app, I am directed to a website which states, that existing photography plan subscribers can upgrade to 1TB for 25% off. When I follow the link on this website, I can log into my account at Adobe, but there is no upgrade or change option for my photography plan at all. All I see are the other Creative Cloud apps like Indesign, Illustration e.g.

I am sure, that I saw a similar topic somewhere (here), but have not found it again. 

Any ideas anyone?

Responses

Adobe Administrator

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671 Messages

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12.9K Points

3 years ago

Give this a try and let me know if it works:

Go to Adobe.com>

Click “Mange Account”> (you may have to sign in again)

Under “Plans & Products” click “Mange Plan”>

Under “Plan details” click “Switch Plan”>

Choose your desired plan and you’re set.

85 Messages

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1.7K Points

3 years ago

Hello Rick,

unfortunately, no. I was on this site before and tried it again just after your reply. But I see no plan options for the photography plan there. Only the options to upgrade for the other Creative Cloud apps. Since I am a German customer, I get redirected to the German site. Might that be the problem?

Adobe Administrator

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671 Messages

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12.9K Points

Have you had any luck seeing the upgrade options yet?

85 Messages

 • 

1.7K Points

Hello Rick,

now I can see an upgrade option for my plan, but it has 2TB of storage (with a ridiculous high price tag). I can not see the 1TB option and I can not see the LR CC plan as well. And all options for other Creative Cloud apps are now longer available.

Adobe Administrator

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671 Messages

 • 

12.9K Points

Darn... looks like there's still work to do. In the meantime, contact customer support through Twitter and they should be able to help. https://twitter.com/AdobeCare

85 Messages

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1.7K Points

It's okay. I am in no hurry.

I have tried the twitter account yesterday before posting here and it was not helpful at all. Actually, I thought it was bot, I was communicating with.

Many thanks for your time and help!

Adobe Administrator

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671 Messages

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12.9K Points

Thanks for your patience! Someday soon we will see the light! ;-)

Adobe Administrator

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671 Messages

 • 

12.9K Points

3 years ago

It is a known issue for our European customers. I reported a bug today and the team is working hard to resolve it. I will let you know as soon as they find a solution. Thank you for any amount of patience you can muster. 

6 Messages

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130 Points

3 years ago

I'm a Canadian customer and I have the same issue.

Adobe Administrator

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671 Messages

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12.9K Points

Hi, can you check it again to see if it works now?

6 Messages

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130 Points

No change

Adobe Administrator

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671 Messages

 • 

12.9K Points

Thanks, we are working hard to remedy this. I'll keep you posted.

Adobe Administrator

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671 Messages

 • 

12.9K Points

OK... can you try it again?

6 Messages

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130 Points

Still no change unfortunately.

Here is what I see:

12 Messages

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266 Points

3 years ago

If I follow the steps outlined above to check my options for plans, I get an empty page...

EDIT: Nevermind. This was my ad blocker....leaving this here just in case someone has the same issue