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8 Messages

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182 Points

Wed, Mar 4, 2020 9:35 PM

Closed

TIFF with layer mask looks ok in Photoshop, Glitched from outside of PS

Ok, I posted this once in the Main Adobe Photoshop forum and it was instantly flagged as spam, which is ridiculous, it's a major BUG!

I have a TIFF I worked on in Photoshop, mostly cleaning up some edges and at the very end I applied a Hue/Saturation layer to the top, clearly masked to only the wall, which was blue because of tape on the side of the work.

The image looks totally fine opened up in Photoshop, (Right image below), but when viewed in any other program (Quick Preview here on the left), or in Lightroom it is the same, and exports with the glitch in the image!

The TIFF from outside of Photoshop has a clear arbitrary rectangle where the Hue/Saturation Adjustment Layer is not applied properly. A random rectangle is drawn over the image, and the adjustment is applied everywhere except for that rectangle, completely unrelated to the actual layer mask!

I opened up the file again, changed the name of the top layer, re-saved, and it seemed to fix it, but that is definitely not normal behavior.

Has anyone else had this problem? It seems like a major program error, a file appearing one way inside of PS, then completely butchered when viewed or exported from anywhere outside of PS!


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Responses

1.4K Messages

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18.9K Points

6 months ago

Gotta provide a way to download them.

8 Messages

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182 Points

Seems like when I open the file and do anything to it, then resave the rectangle disappears. This bug happens randomly as I work, but this one got sent out to a client with the glitch ... don't feel comfortable sharing the entire TIFF with the internet without the client's permission.

1.4K Messages

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18.9K Points

Try disabling GPU in preference.

8 Messages

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182 Points

Interesting idea... But why would GPU corrupt a file? It's there for performance when working in PS, it should not be embedding glitches in the saved file!

I tried turning it off, but not being able to see my brush size and feathering when holding down ctrl and alt makes the brush and clone tool nearly unusable for me.

Turning off GPU also created a near debilitating bug where when scrolling around when zoomed in the screen randomly blacks out in rectangles and flashes in and out, moving the cursor carves shapes out from the blocks as you move around.

Interesting effect... but pretty much makes PS unusable. Will Adobe please stop adding bugs to their software!

1.4K Messages

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18.9K Points

First, there is no evidence that there is any kind of Photoshop bug. Until the document in question, or one that exhibits the same issues can be examined, there's no way to fully evaluate what is going on. 

Next it could be a preview issue hence the suggestion to turn off GPU despite how it could affect performance. If anything, such preview and redraw issues should be lessened with GPU off. 

All software has bugs and developers don't put them in their products on purpose so it's kind of self defeating to suggest this or to make it more difficult for others here to help you pinpoint the problem which could have absolutely nothing to do with Photoshop per se.

Now unless you can replace the bkgnd layer with something you can share that exhibits the same issues you report, there isn't much more anyone can do here to help you.  

74 Messages

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1.7K Points

6 months ago

This is normal behavior.  There is no reason to expect that files with Photoshop layers, especially adjustment layers will display the same in any other software than Adobe software.  You should not send tiff files with adjustment layers to anyone is not going to use them in software that is specifically designed to properly interpret and display files with Photoshop adjustment layers.  You should flatten files and delete any alpha channels before sharing them.  

8 Messages

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182 Points

6 months ago

Yes of course I never send out multi-layer TIFF files!

To clarify, the problematic multi-layer TIFF was flattened and exported from Lightroom, and the glitch was baked into the resulting flat TIFF and JPEG files.

Apple's Quick Preview also happens to display the exact same glitch, so we know the problem is not purely LR.

I would expect that normal behavior should be that you edit a RAW file developed by Lightroom in Photoshop, hit save, you should expect the file to look the same in LR as it did in PS just seconds before.

Never leaving Adobe's ecosystem, the glitch clearly persisted, and baked itself into the flattened exported files from LR.